“Excellent communication!
I had a super live chat with Helena and she was so helpful and informative.
Will definitely come to you guys again for our next break! :)”
“The Hotel is excellent. Staff very friendly and helpful. Restaurant is stylish and food is delicious (room service also). Rooms are very spacious and recently refurbished, good bed and facilities. Great value for money. We have stayed twice so far and will probably stay again in the not too distance future. Our new favourite place to stay!”
“I struggled with the booking system. It said their was an account already with my email address as I have used you before but could not remember the password so followed the instructions to retrieve my password but it kept taking me to the same page asking for a password. After 5 attempts I used my work email to book and chose a new password which I am sure I will forget again in the future so anticipate the same problem next time I book.
Otherwise once in was simple enough.”
Posted 4 months ago
Dear Caroline,
We're sorry to hear that you have had an issue re-setting your password on our site. We have looked into this and will be able to resolve the issue for you, but this will mean changing your password again.
Please do contact us, by phone or by email and we will be happy to assist you with this.
“Couldn't believe how easy and straightforward the whole process was. Fantastic selection of places to chose from, the booking system was a dream and the after care service from the staff was outstanding. Really couldn't fault them in any way. Highly recommended.”
