“We are very impressed at how easy it was to find a suitable hotel deal with our budget. The booking process was straightforward and we received confirmation from the hotel quickly.”
“Hotels look great, the selection is very premium.
The graphic and user interface though look outdated.
The search is a bit confusing, I felt like could have worked with less clicks from one page to others. The availability filter not intuitively working based on the date given, one has to click on the room, and then in the calendar inside the room view to have a definitive certainty over the availability for a specific date.”
Posted 3 weeks ago
Dear Customer
Thank you for your review & you comments about the hotels. We've taken on board your comments about the website user experience, and we'll certainly try to incorporate your feedback at the next update. Rest assured, we are constantly striving to improve the website experience for our customers.
Thanks again, and we trust you enjoy your stay in the Cotswolds.
All the best,
Cotswold Hotel Breaks
“Beware of this offer. Increase their price when I wanted to booked my stay and also refused my refund.”
Posted 3 weeks ago
Dear Ms Kesavan,
I can't see that we have been contacted by you regarding using the voucher you requested as your stay had to be cancelled due to lockdown.
You were emailed in November 2020 to be given the choice of a date change, a voucher for the same offer to be used later, or a full refund, and chose the voucher.
If you would like to contact us to look at alternative dates we will be happy to discuss this with you. Our number is 0333 2125 593 and we are open from 9am - 6pm Monday to Saturday.
Warmest wishes,
Cotswold Hotel Breaks
“This is a SCAM beware. they cancelled my reservation and offered me a voucher and then as I went to redeem it they said the prices have gone up and asked for an extra £1500! to proceed with the booking”
“Everything good except for one thing. We wanted to book two standard rooms at The Snooty Fox in Tetbury. There was only one standard room left but more superior rooms available. However it was impossible to book one of each type as when you tried to add an additional room, it would only offer another one of the same type rather than give you the option of a superior room instead. To get one of each type would have meant making a separate booking for each room. In the end we just booked two superior rooms at additional cost but it would make sense to me that if a hotel is offering more than one type of room at different prices, the your booking system should be able to cope with this.”
“I understand this review is for the website only.
I found website to be good.
An alternative to prosecco would be appreciated, the stuff gets up my nose.
Other than that all good so far”
