Cotswold Hotel Breaks Reviews

Name: Cotswold Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.66

4.7 Rating 462 Reviews

93 %

of reviewers recommend Cotswold Hotel Breaks

Company Reviews

Metrics

4.7

Based on 462 reviews


Shipping & Delivery
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Cotswold Hotel Breaks 5 star review on 29th October 2023

Anonymous

Cotswold Hotel Breaks 5 star review on 5th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited website and booked on Sunday, received marketing on Monday and confirmation finally arrives on Wednesday. A total of 67 hours between booking and confirming a stay. Not exactly stunning performance. Hopefully the stay itself won't be so underwhelming as the marketing is far superior to the booking experience.”

Helpful Report

Posted 1 year ago

“I had a problem paying for the break on line. Right at the end on clicking to pay the site instructed me to click on the hotel Ap which would then finally confirm that payment has gon through. On doing that nothing happened! I had to call the reservation desk the next day to I make the payment. May be there was a glitch in the system. Please check this out.”

Helpful Report

Posted 1 year ago

“Booking was simple. However, I attempted to book evening meals for all three evenings for my stay but the confirmation I received back was incorrect as your it stated that I was booking a further table for four people instead of the proper quantity of only two people. I tried to alter the bookings online but have had no feedback as to whether I succeeded.”

Helpful Report

Posted 1 year ago

Dear Mr Hill, We do not send out dinner confirmations ourselves, it appears this was sent by the hotel. However, I have spoken with Hatton Court and they have confirmed that your dinner has been booked for your requested time each evening at 19.15pm, for two people. They apologise for the wrong information being sent to you, there appeared to be a glitch with their automatic booking system. We hope you have an enjoyable stay. Best wishes Cotswold Hotel Breaks

Posted 1 year ago

“A very disappointing break. We selected this hotel as it was advertised as a SPA hotel. On arrival we were given a room in a separate building, on the third floor and there are no lifts. On entering the room it was to hot to stay in there and there was no AC or fans. We went to the SPA and was told that all treatments were fully booked for the week. We went to reception to complain and were told that they are not a SPA hotel and only have two treatment rooms and one therapist? They did upgrade us to a better room in the main building that had AC, the only problem was that the golfers staying at the hotel clearly enjoyed late night drinking and constantly slammed their room doors late into the night. The first night the meal in the restaurant was very good but the second night it was a disaster, the order got mixed up and our side orders were forgotten. My steak was inedible and when we complained the waitress was clearly shocked as she said it should be good as the Head Chef is cooking tonight? The poor food appeared to be linked to a very busy restaurant and staff were clearly struggling. All in all, I would not recommend this hotel.”

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Posted 1 year ago

“I found the website to be very comprehensive, I chose, and booked a two night break away, only to find that I had immediately been charged for this and cancellation would not be possible without charge even after one day of booking. I have NEVER known this before and as a result, I will not be using Cotswold Hotel Breaks again”

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Posted 2 years ago

“STAFF VERY FREINDLY AND HELPFULL HOTEL GREAT LOCATION, FIRST ROOM SHOWER, QUITE LARGEBUT NOT ABLE TO CONTROL THE TEMPERATURE, WATER CAME OUT SCALDING HOT, REPLACEMENT ROOM VERY LARGE , ALSO THE BATHROOM . DISSAP[OINTED WITH THE MENU IN THE RESTAURANT ONLY ABOUT 5 OR 6 CHOICES NO REAL VEGATARIAN CHOICE FOR MY WIFE. WE STAYED AT THE STONEHOUSE LAST YEAR AND FOUND IT GREAT , MAY NOT GO BACK UNDER PRESENT CIRCUMSTANCES.”

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Posted 2 years ago

“I struggled with the booking system. It said their was an account already with my email address as I have used you before but could not remember the password so followed the instructions to retrieve my password but it kept taking me to the same page asking for a password. After 5 attempts I used my work email to book and chose a new password which I am sure I will forget again in the future so anticipate the same problem next time I book. Otherwise once in was simple enough.”

Helpful Report

Posted 4 years ago

Dear Caroline, We're sorry to hear that you have had an issue re-setting your password on our site. We have looked into this and will be able to resolve the issue for you, but this will mean changing your password again. Please do contact us, by phone or by email and we will be happy to assist you with this. With best wishes, Cotswold Hotel Breaks

Posted 4 years ago

“Arrived at hotel. Our booking includes dinner but no availability in the dining room between 6pm and 9.30. ' your travel agent should have booked a time'”

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Posted 5 years ago

Dear Mr Wason, Thank you for your review, although we're sorry to hear that the restaurant at The Lygon Arms was busy on your arrival. Had your reservation been made over the phone we would have enquired about your preferred dining time; as it was made over the internet you received a full confirmation with contact details for the hotel and advice to make a dinner reservation prior to arrival. We hope that you enjoyed the majority of your stay - should you return to us in the future we will be happy to ensure your dining times are discussed with the hotel in advance of your stay. With best wishes, Cotswold Hotel Breaks

Posted 5 years ago

“Very fast clear and efficient service.”

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Posted 5 years ago

“Site easy to use but problems trying to book, blocked iPad for an hour! Ended up calling to book!”

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Posted 5 years ago

Cotswold Hotel Breaks is rated 4.7 based on 462 reviews