A very disappointing break. We selected this hotel as it was advertised as a SPA hotel. On arrival we were given a room in a separate building, on the third floor and there are no lifts. On entering the room it was to hot to stay in there and there was no AC or fans. We went to the SPA and was told that all treatments were fully booked for the week. We went to reception to complain and were told that they are not a SPA hotel and only have two treatment rooms and one therapist? They did upgrade us to a better room in the main building that had AC, the only problem was that the golfers staying at the hotel clearly enjoyed late night drinking and constantly slammed their room doors late into the night. The first night the meal in the restaurant was very good but the second night it was a disaster, the order got mixed up and our side orders were forgotten. My steak was inedible and when we complained the waitress was clearly shocked as she said it should be good as the Head Chef is cooking tonight? The poor food appeared to be linked to a very busy restaurant and staff were clearly struggling. All in all, I would not recommend this hotel.
1 year ago
Cotswold Hotel Breaks has a
4.7
average rating
from
464
reviews
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