Cotswold Hotel Breaks Reviews

Name: Cotswold Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.67

4.7 Rating 488 Reviews

93 %

of reviewers recommend Cotswold Hotel Breaks

Company Reviews

Metrics

4.7

Based on 488 reviews

Shipping & Delivery
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Cotswold Hotel Breaks 5 star review on 29th October 2023

Anonymous

Cotswold Hotel Breaks 5 star review on 5th November 2020

Anonymous

Anonymous // 01/01/2019

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“Phoned in and spoke to very helpful and friendly lady Elaine who explained all the relevant features and terms of the hotel and completed our booking very quickly and efficiently. Excellent service.”

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Posted 7 years ago

“If every company was as professional and efficient as Cotswold Hotel Breaks life would be so much easier. Always a pleasure to book with, friendly and knowledgeable about the hotels, services and pricing.”

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Posted 7 years ago

“Great selection of quality hotels in all price ranges, easy to use and we were able to see details of each of the hotels offers.”

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Posted 7 years ago

“Nothing major, just encountered a few issues. 1. When I contacted the hotel the day after the booking, they had no record of it at first, which caused some confusion for a while. 2. Part of the offer was that the room would be automatically upgraded, but when I asked about that I was told that they could only do this when we turn up on the day - so I'm doubtful this will happen. 3. Even though we booked several weeks before we're due to stay, the spa was virtually entirely booked up - there was one appointment vacancy left in the spa, which meant turning up 4 hours before we're able to check in. The whole point of picking this hotel was to make use of the spa.”

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Posted 7 years ago

Dear Mr Cheatham, Thank you for taking the time to leave your review; we’re sorry to hear if the issues you experienced, which we will do our best to answer. When a reservation is made against live availability, it is still necessary for the hotel staff to input all customer details into their system. As you made your reservation later at night, the reservations team would have already left the hotel so would not have processed your information until the next day. Room upgrades offered subject to availability cannot be guaranteed ahead of check-in, unless a room upgrade has been requested and paid for. Should an Indulgent room be available when you arrive, you will receive an upgrade to this room type. Unfortunately, we do not have access to the Spa calendars of the hotels with which we work, which is why we advise to pre-book any required treatments. We're sorry that there was little availability for your stay; should your dates be flexible and Spa treatments necessary for your stay, please do get in touch and we look into changing your dates. With warmest wishes, Offpeakluxury

Posted 7 years ago

“Kirstie was exceedingly helpful in booking our stay. I can’t recommend her highly enough.”

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Posted 7 years ago

“Well presented offer. Very easy to book online.”

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Posted 7 years ago

“I phoned to make a booking and it was easy as the lady I spoke to was very helpful.”

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Posted 7 years ago

“Easy website to use and good information about the hotels.”

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Posted 7 years ago

“Service had been amazing, the ladies are so friendly and helpful. I needed to change my date and they were so prompt and got back to me when they said they would. Will definitely use in the future. Thank you 😊”

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Posted 7 years ago

“A quality site with quality hotels and Inns to chose. We’ve used Cotswoldhotelbreaks website on several occasions and had excellent service either by using the online process or direct telephone booking. Top 5* service”

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Posted 7 years ago

“I found that Helena and Elaine were very nice and helpful. Also very efficient in the way they handled our requirements. We look forward to our break in the Cotswolds. Kind Regards. David and Olive Lee”

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Posted 7 years ago

“Brilliant service from Victoria who efficient and professional and lovely in her manner.”

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Posted 7 years ago

“Very good service everything was easy when booking friendly service and efficient would recommend”

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Posted 7 years ago

“Easy booking system with quick and efficient confirmation. Friendly staff.”

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Posted 7 years ago

“Excellent website giving full details off all hotels and deals Which all appear to be very good value.”

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Posted 7 years ago

“Very impressed with the efficient, personal service, with several emails sent to make sure every aspect of our planned stay was taken care of.”

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Posted 7 years ago

“The information on the site could be clearer, but Jemma gave quick and good reply per mail.”

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Posted 7 years ago

“Really great service and quick response to any questions raised.”

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Posted 7 years ago

“Excellent range of hotels with competitive offers and pricing”

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Posted 7 years ago

“The best way of booking a break in the Cotswolds is to use Cotswold Hotel Breaks. They respond swiftly to advise what is available for what you are looking for and the booking process is straightforward . I would definitely recommend them.”

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Posted 7 years ago

Cotswold Hotel Breaks is rated 4.7 based on 488 reviews