Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.08

4.1 Rating 638 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

Write Your review

Tell us how Cost Cutters UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, friendly delivery driver, great furniture. Very happy, would use again.”

Helpful Report

“Great communication, very informative and great customer service! 5*”

Helpful Report

Thank you for your positive comments and for taking the time to leave the review, it's truly appreciated. Many thanks Customer services

“No product delivered as out of stock and no refund back in my account over a week later very poor experience”

Helpful Report

I can confirm your refund was processed and refunded within 6 days from the date you ordered, some banks/ credit cards do take longer to process than others and we do advise at least 5-7 days. Kind regards Customer Services

“I ordered a nursery table and chairs from website, listed as “in stock”. Received order confirmation and a few days later received an updated delivery date for the same day. Nothing arrived. Some days later received an email saying the item was out of stock for another 4 months, with no contact details or response when I requested a refund.”

Helpful Report

Thank you for your review and I can only apologise that you have experienced a delay in the item you ordered, We are still receiving a few delays with some shipments into the UK and are doing our best to offer alternatives if this does happen. Please do not hesitate to contact us a customer service if we can be of further assistance to you. Kind regards The Customer Services Team.

“fantastic service and member of staff very helpful and answered all my questions even contacted the manufacturer and asked them to reply. Not yet received items but service with cost cutters is very good”

Helpful Report

Thank you for the review, our staff are always just a phone call or email away and are happy to help. I do believe the item you ordered was on a 10-14 day lead time and was fulfilled within this time. Thank you again for the review. Customer Services.

“A LITTLE LONG ON DELIVERY BUT ITEM IS GOOD”

Helpful Report

Thank you for your review, as per our website delivery is 3-5 days and I can confirm this was adhered to. Kind regards Customer Services

“good quality furniture”

Helpful Report

Thank you for your review of the furniture you have ordered and we are glad you are happy with your purchase. Many thanks Customer Services

“Excellent cushions. Just right for the children.”

Helpful Report

Thank you for the review we are pleased you and the children are happy with the product. Many thanks Customer Services

“We ordered some chairs and phoned first to check they would be available in time for an event we had planned. When they arrived some were the wrong colour but when we asked for them to be changed we were asked to provide proof with a photo - I don't know why any customer would make this up - weird. Anyway they eventually agreed to not insist on photo proof of their mistake. The second delivery that they also said we would have in time for our event still has not come. They said the chairs would be here yesterday and once I had put through the order changed their mind. There was then no way I couldn't change the order without a penalty. Would not use this company again for event supplies.”

Helpful Report

Thank you for your review, photos are asked as standard so we can arrange a replacement straight away without having to wait for the goods to be returned and checked. I understand the new order you placed wasn't delivered within 24hrs as per the request but we do aim to fulfil our customer's requests to the best of our ability, and can only apologise for any inconvenience caused, we don't generally request a next day for this reason. The Customer Service Team Delete

“Great value for money, customer service and delivery!”

Helpful Report

“Easy to order but initial order stated a range of how many days until delivery and to expect an email for the exact expected date. I have not received an update yet and I ordered 7 days ago.”

Helpful Report

“Excellent product swiftly delivered.”

Helpful Report

Thank you for your review we are glad you are happy with your purchase. Many thanks Customer Services

“Still waiting on delivery of item”

Helpful Report

Thank you for the review but as per the website, this item is on a 4-6 week lead and is due to be with you next week. I hope this helps. The Customer service Team

“This would of been 5 Stars however the items were not delivered when they said they were going to be delivered.”

Helpful Report

Thank you for your review, your comment was fair as sometimes the carrier delays are out of our control. I'm glad we got the delivery to you but you are always welcome to contact us at customer services for an update - we will always do everything we can to help and sort any issues out. The Customer Service Team

“The item scheduled to be delivered on 31 May is yet to be delivered. Pathetic service.”

Helpful Report

“Cost cutters couldn’t supply the desk that I ordered but Rachel Shotton found another company which could. The desk was very good value for money!”

Helpful Report

Thank you for taking the time to leave us a positive review, We are glad Rachel was able to help, she is a valued member of our customer services team. Thank you again.

“Would highly recommend this company. Very informative chat initially to ensure I selected the most suitable product. Then super efficient in chasing the delivery, as there had been a delay. Extremely pleased with the quality of the product and the Year 13 students cannot wait for their leaving BBQ tomorrow when they will use them for the first time. Thank you so much!”

Helpful Report

Thank you for the lovely review and comments, we wish all the year 13 leavers the very best for their future and have a fantastic leavers BBQ. Glad we have been able to help. The Customer Service Team.

“Very slow service. I am still awaiting delivery.”

Helpful Report

Thank you for your review the carrier will ring you to arrange delivery 48hrs before and the lead time is about 10 days at the moment. if you have any questions, please do not hesitate to contact customer services.

“Not received the item and no correspondence ?”

Helpful Report

Thank you for your review, I can confirm that we emailed you on the 9th of May @ 17.03pm to confirm your delivery date as the item you have ordered is on an 8 week lead time and is made to order. Please check your Spam Box, I have asked the email be re-sent to you and if you have any questions, please do not hesitate to contact us at Customer Services and we will be happy to assist you. Many thanks

“I will when item delivered”

Helpful Report

Thank you for your comments, if you need any other information on your order, please do not hesitate to contact us @ Customer Services and we will be happy to help.

Cost Cutters UK is rated 4.1 based on 638 reviews