Cornerstone Reviews

Name: Cornerstone
Rating: 4.65

4.7 Rating 4,526 Reviews

93 %

of reviewers recommend Cornerstone

4.7

Based on 4,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Cornerstone 5 star review on 9th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received”

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Posted 8 years ago

Oh no! I am sorry to hear this Ian. Our members should always receive their goodies. Please drop us an email at help@cornerstone.co.uk and one of the support team will investigate this for you.

Posted 8 years ago

“It is simple to amend your order and you know replacement items will be delivered when you need them”

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Posted 8 years ago

“Getting good razor blades just in time for when I need them”

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Posted 8 years ago

Cheers for letting us know we're able to provide you with a smooth shave just when you need it Gordon :-)

Posted 8 years ago

“My husband loves his Cornerstone products. Great quality, easy to use website and order process, prompt delivery in lovely packaging and great value for money for a luxury product. Highly recommend!”

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Posted 8 years ago

“Excellent customer service and value for money”

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Posted 8 years ago

Thank you for the five star review! :-)

Posted 8 years ago

“I am not enjoying it because I have not received it.”

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Posted 8 years ago

Hi David, Oh dear that doesn't sound right, thanks for letting us know. Please get in touch with our Customer Champs who will be happy to help out. They can be reached via email - help@cornerstone.co.uk

Posted 8 years ago

“Excellent customer service with human beings with proper personalities!!!”

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Posted 8 years ago

Thanks Tim, we'll keep up the good work :-)

Posted 8 years ago

“Can’t log in or subscribe and want to- help! 😮”

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Posted 8 years ago

I'm sorry to hear you are having some trouble with the site Lorraine, if you pop an email across to help@cornerstone.co.uk they will be able to help you :-)

Posted 8 years ago

“I didn't want to write a review straight away; I wanted to wait to see how the products fared over a long length of time. Well, 3 months & many shaves later, I can say I am a total convert! To be honest, if the fella from Cornerstone had been in the bathroom at the same time when I first used the products, I would have shaken his hand! Lovely products and an epic improvement in appearance has occurred since then (shave daily but do have chin beard). I use the Scrub in the shower, then Shave Cream followed by Moisturiser afterwards. Excellent routine; all the ladies in my team have commented on the improvement in my skins appearance and the smell is delightful. I will continue to use the kit, and will add the extras in the pipeline as and when they become available. Thank you Cornerstone.”

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Posted 8 years ago

This is great to hear Chris, I'm so glad our products have been working well for you! Thanks for the lovely review and we'll keep up the good work :-)

Posted 8 years ago

“Loved the packaging and the look of the razor. Prompt delivery and very courteous email contact. Would definitely recommend this company.”

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Posted 8 years ago

Thank you Marnie, I'm so glad we've given you such a positive experience :-)

Posted 8 years ago

“WARNING: Never subscribe to a company that you can't find a customer support phone number anywhere for WARNING: Never subscribe to a company that you can't find a customer support phone number anywhere for. You should be concerned about a company that keeps its customers at a distance…no phone number anywhere tells you it's all about Cornerstone and not the customer. Their customer service is appauling and speaks volumes about the management and its employees. Even more concerning is you can't cancel your subscription with Cornerstone...only suspend your account with you credit card details remaining on Cornerstones servers... just waiting for the likes of Russian or Korean hackers to steal. As a “start up" ask yourself, do you think Cornerstone have their act together when it comes to internet security...bigger, better and more established companies/corporations after all have been hacked recently. The size of the box they use to deliver a small set of blades "to your door" is absurd...if you have an average size letterbox and enjoy the inconvenience of going to the post office when you're meant to be at work, with the usual forms of ID to pick up deliveries that won't fit through the letterbox then Cornerstone is for you. Go for it. My initial experience with Cornerstone had them blatantly mislead on several occasions to me about the size of the box not fitting through the letter box...this I as assured was going to change very soon and new packaging was about to be deployed. After 7 months nothing has changed with their packaging not fitting normal sized British letter boxes. In my experience, the Cornerstone shave is really poor quality compared to competitors…nicks and cuts my skin more than other blades I've used, leaving it dry and the blades blunt faster than any others I’ve used. There is no way to successfully get in “tight places” either but this is certainly not the overriding reason I’m not using Cornerstone anymore. If Cornerstone had been responsive and valued me as a customer I’d have possibly tolerated the less then optimal shave for the shear convenience. Its a hassle to cancel. They also aren't the cheapest...check out Harry's. The main reason I’m canceling is because of Cornerstones total lack of customer care and what I perceive as subscribing to a bit of a scam if you can't actually unsubscribe. They certainly don't make their customers feel valued. I’ve used DSC in the States for over a year and they are awesome. Even expensive Gillette is worth the extra cost as their shave is undeniably good and I can buy on line or in a physical store. The cost is irrelevant if you look clean shaved and the blades don't harm your skin, right! I’m currently using Harrys which seems okay and possibly better than DSC (too early to say for sure). And I can also buy Harrys in the Target department store in the USA without the need for shopping online if I choose. Harry's and DSC also know how to pack a small box of blades in a suitable size envelope. So, the total lack of responsiveness, the lack of a phone number to call, failure to answer customer email enquiries and offer any assistance, mislead customers by telling them the packaging was about to change (when it clearly wasn't) and not letting subscribers cancel subscriptions (only suspend) so Cornerstone can presumably mislead investors about the number of subscribers speaks volumes to me about the type of unethical company Cornerstone really are. Not a company I'm comfortable with.”

Helpful Report

Posted 8 years ago

It’s such a shame to hear how disappointed you’ve been concerning your experience with us - we’d never want a member to be left feeling like that. We recently won the People’s Champion award at the Startups Awards - we take needs of our members very seriously, and always want to hear how we can improve. It’s true, we don’t have a phone line at the moment, but have found our members have been happy with a speedy email instead - the team generally reply within a working day. Sometimes during popular periods, it can take an extra couple of days to respond - I’m sorry if that caused you any inconvenience. It’s so disappointing to hear you had difficulties receiving our deliveries. Our boxes were designed to fit through 90% of UK letterboxes, but we always keep a close eye on that - we know successful deliveries are really important for our members’ convenience and the service we offer. We log all reports of failed deliveries and have found 95% of our orders are delivered successfully first time. It must have been so frustrating that your order wasn’t one of those, and hopefully in the future, even more orders will arrive first time. With this in mind, In the last year, we have brought out two new smaller and slimmer versions of our packaging, to carry different combinations of goodies. We are also working on some extra small packaging for our blade-only orders, which we’re looking forward to releasing in the new year. We would never intend to mislead anyone about these developments, but do like to be open about what we’re working on - I’m sorry if that led to any confusion. It’s also disheartening to hear that you didn’t enjoy the shave - we generally have great feedback about our products - our blades have over 4 stars out of 5 rating, and 80% of our members who sign up are still with us a year later. Hope any nicks or cuts have cleared up quickly, and we’re really glad to hear you’ve found something that works for you instead of us. If you haven’t been in touch with the care team to arrange a no quibble refund for your first order, then please do, at help@cornerstone.co.uk. They will also be able to help you cancel your account, if you haven’t done so already. I’m sorry to hear you’ve been left with any concerns for your privacy or security - we use a payment provider called Stripe to hold and process our members’ payment details. Stripe have the most stringent level of certification available in the payments industry, making use of best-in-class security tools and practices to maintain a high level of security. Hope this has managed to clear up any concerns you might have, and I’m sorry that we weren’t able to provide you with the service you were hoping for.

Posted 8 years ago

“Amazing service an fantastic quality products. Makes life so much easier, never run out of products ever again.”

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Posted 8 years ago

Thanks for your kind words - we're glad to keep our loyal members happy :-)

Posted 8 years ago

“The friend referral system is a con; avoid. I referred a friend but wasn't credited.”

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Posted 8 years ago

That's really unusual to hear Michael, the credit is automatically applied to your account when your friend signs up using your unique referral link. If you pop an email across to help@cornerstone.co.uk they will have a look into that for you.

Posted 8 years ago

“Placed an order for Christmas on December 5th, still waiting for confirmation of a delivery today 16th December, not good!”

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Posted 8 years ago

I'm sorry to hear you haven't received your order just yet, have you sent an email to our customer care team on help@cornerstone.co.uk? They will have a look into that for you.

Posted 8 years ago

“Very impressed with the service provided and the quality of the product. As an older man in my 60’s the skin is starting to show it’s age but I find this excellent and no I have nothing to do with the company. Keep up the good work.”

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Posted 8 years ago

It's so great to hear that our products work so well for you Paul, we'll keep up the good work :-)

Posted 8 years ago

“Cornerstone is brilliant! A great shave, but the only thing better than the share is the fantastic customer service. There was a little niggle with my first delivery-not Cornerstone's fault-but sorted the problem so quickly and were very kind with a handwritten letter and gift for any trouble or hassle this caused. I am blown away by all of this and 110% recommend Cornerstone.”

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Posted 8 years ago

Thanks so much Ronan, I'm glad that we could turn your experience around for you :-)

Posted 8 years ago

“Placing the order was very easy, delivery was fast, follow up by customer support very good. But the best was when I opened my first box: the products are of very good quality! I highly recommend Cornerstone!”

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Posted 8 years ago

Thanks so much for the lovely review Marie, I'm really glad you are pleased with our goodies!

Posted 8 years ago

“I placed my order almost a month ago and it still hasn't arrived. I contacted Cornerstone 2 weeks ago and they assured me that I would have it within the week - No surprise that it still hasn't arrived. Extremely poor experience and I have now requested a refund.”

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Posted 8 years ago

Hi Daniel, I'm so sorry that your order hasn't arrived yet - that really isn't the smooth service we strive to deliver for our members. We thought we'd fixed the problem with your order when we emailed you, and Royal Mail should've then released your order to you - but it seems that it's now got stuck in the postal system again. We decided to wait as, at the time, it would've been much quicker for the order to reach you from the middle of the postal system, rather than starting again at the beginning - but now it seems that's not the case. So sorry to have kept you waiting. If you'd like to drop help@cornerstone a quick email, the care team will be able to get your order sent out to you again as quick as possible. Apologies again for the frustration and disappointment. I hope you have a lovely weekend.

Posted 8 years ago

“Quality razors. Handle a little difficult when wet, please develop a better grip, I would happily pay to replace. Take or leave your add-on products to be honest, moisturiser pretty good though, gel insufficient lather. Will continue to purchase your razors however so thanks for asking! Best wishes”

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Posted 8 years ago

Do watch this space Philip as we are now working on improving the razor's grip! We think it'll be great. Thanks for your review :-)

Posted 8 years ago

“As most people the shaves I have had have been best ever. 1 thing I have felt is that the blade head feels like it not on properly but is. I would recommend them to anyone. The service provided is excellent”

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Posted 8 years ago

Thanks for your 5* review :-)

Posted 8 years ago

Cornerstone is rated 4.7 based on 4,526 reviews