Cornerstone Reviews

Name: Cornerstone
Rating: 4.65

4.7 Rating 4,475 Reviews

93 %

of reviewers recommend Cornerstone

4.7

Based on 4,475 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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help@cornerstone.co.uk

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Cornerstone 5 star review on 9th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have subscribed to Cornerstone for several years and I find the products to be of a high quality.I feel as though their customer service leaves a lot to be desired. When you pay your monthly subscription the blades should be with you quicker and feel they use the cheapest form for postage which is ideal for there business costs.I also placed a one off purchase for blades and it has taken over 2 weeks and counting to receive my order which is still ongoing despite contacting them 3 times.”

Helpful Report

Posted 11 months ago

Hi Clark - sorry to hear about your delivery issues. Please contact help@cornerstone.co.uk if this ever happens again and we'll happily arrange a speedy replacement for you.

Posted 7 months ago

“The feel of the product is nice, and works ok leaving my skin smooth and not dry; but its smell is cheap (reminds me of Tesco's Car Shampoo!) and it just isn't as good as Nivea for men face wash that is much cheaper...”

Helpful Report

Posted 2 years ago

“Hi, Whilst it’s well presented product I feel the razor is missing a close shave and also I very much miss the trim to get closer under the nose. Also the gel does not foam onto the skin. Unlikely to renew. Not as good as my current product.”

Helpful Report

Posted 3 years ago

Thanks for leaving us a review Simon and sorry to hear that the shave wasn't quite right for you - that's a real shame! We'd be happy to provide a full refund on your first order in this case, so please feel free to get in touch with our care team at help@cornerstone.co.uk if you'd like to

Posted 3 years ago

“The blades are not very sharp had my second shave this morning and I don't need to shave every day I normally have a shave every 3 days but at the moment with your blades I am shaving every day when I finish with the blades I got from you I will be going back to the blades I get from Wilko's”

Helpful Report

Posted 4 years ago

This is such a shame to hear, George. I'm sorry to hear you haven't had the smoothest Cornerstone experience so far. Our blades should certainly be sharp though. If you're able to drop the care team a line over on help@cornerstone.co.uk, we'll find a solution for you right away.

Posted 4 years ago

“Didn't love the kit. The razor is very clunky and all looks very busy. Would have preferred sleek and functional over chunky. Will be cancelling this.”

Helpful Report

Posted 4 years ago

Sorry you weren't a fan of our razor Michael. A lot of our members have commented on how sleek and modern our handle looks so it is shame to hear you think it looks chunky. We certainly did want it to look that way but we understand everyone has different tastes.

Posted 4 years ago

“For me, I found that the Cornerstone blades were more expensive than Gillette Mach 3, were not as sharp, and did not last nearly as song. Disappointed.”

Helpful Report

Posted 4 years ago

Sorry to hear this Paul! We think we are very competitive with our pricing so it's a shame you don't feel the same way.

Posted 4 years ago

“I bought the original razor and blades some time ago. I didn’t think it gave as good a shave as Gillette fusion. I thought I would give it another chance, primarily due to the high cost of replacement blades. The new design razor and blades arrived last week and I have used them over this weekend on a one and two day growth. My results are that I will be returning to my Gillette fusion once I have used the blades I have purchased from Cornerstones. The blades does not give a clean shave and I had to go over my beard without much effect.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us feedback on the shave, Michael! It's a real shame to hear that you've been disappointed with the results, both from our original and our new razor. The new razor was developed based on feedback from our members who requested some improvements on the original - it's really unfortunate that it hasn't done the trick for you here. Thanks again for your review, and don't hesitate to get in touch with the care team at cornerstone.co.uk/help if there's anything we can do to help.

Posted 5 years ago

“The razor looks stunning but is a bit impractical when wet due to it being very slippery. Overall the products are of good quality, but they are overpriced for what they are. I found the same OEM blades are in Lidl for only £3.79 for 4 , as in this video: https://youtu.be/o1-KhfU-Jb4 Sorry but my subscription is on indefinate pause (do not know how to cancel) unless there is a vast improvement in the value offering or something totally unique (like the razor handle).”

Helpful Report

Posted 5 years ago

“Poor customer service. I had been using the product for a few years. Most recent batch of blades not working very well. I told them and was told nobody else was complaining. Would have liked them to be more customer friendly. I am trying Harry's blades now.”

Helpful Report

Posted 5 years ago

Really sorry to hear this - our team of customer care champions are always looking to help, so this does sound very unusual. If you do feel like your blades weren't up to your usual standard, please feel free to contact us again from the help centre of your account, and we can get some replacements sent your way.

Posted 5 years ago

“I preferred the first razor to the second, it seems to be getting more expensive. I moved to the dollar shave club which have better blades and is cheaper per month.”

Helpful Report

Posted 5 years ago

It's a shame to hear you prefer the original blades - most prefer the new version but there is about 1% of our member who opt for the original shave. We also haven't changed the price with the upgrade, the blades have always been £14 for a set of 6. If ever you'd like to go back to the original blades whilst we have stock, just pop us an email on help@cornerstone.co.uk

Posted 5 years ago

“Shaving ok handle too heavy and very slippery when wet / foam on it,needs some grip”

Helpful Report

Posted 6 years ago

It's a shame the handle doesn't feel quite right for you Peter, we did design this from our member's feedback and got them to test it out so it was the best it could be. We have had a few members mention the same issue with it being slippy however so we are keeping an eye on such comments so thanks for letting us know.

Posted 6 years ago

“Shave gel has left me looking like I have had a chemical peel!”

Helpful Report

Posted 6 years ago

Hi Alex, Oh dear, that does not sound right. Our products were designed for sensitive skin. Please get in touch with our Customer Care team with your feedback so they can help out. help@cornerstone.co.uk . Best wishes.

Posted 6 years ago

“I have tried both generations of the razor. On the latest version found the blades very difficult to attach to the handle; it was even possible to attach the blade upside down. The shave was not as good as other well-known makes. I accidentally ordered shaving gel. It was a green substance that smelled disgusting. I wont be buying any more”

Helpful Report

Posted 6 years ago

Thanks for taking the time to leave us feedback. It's a shame to hear that you've not been impressed with the new razor, and that you've had difficulty attaching the blades. It's also a pity that the shave gel hasn't been a winner! If you feel that the blades or the shave gel you received aren't up to scratch, please feel free to get in touch with the care team at help@cornerstone.co.uk and they might be able to offer more assistance.

Posted 6 years ago

“I am not enjoying it because I have not received it.”

Helpful Report

Posted 6 years ago

Hi David, Oh dear that doesn't sound right, thanks for letting us know. Please get in touch with our Customer Champs who will be happy to help out. They can be reached via email - help@cornerstone.co.uk

Posted 6 years ago

“Placed an order for Christmas on December 5th, still waiting for confirmation of a delivery today 16th December, not good!”

Helpful Report

Posted 6 years ago

I'm sorry to hear you haven't received your order just yet, have you sent an email to our customer care team on help@cornerstone.co.uk? They will have a look into that for you.

Posted 6 years ago

“It's not arrived.”

Helpful Report

Posted 6 years ago

I am so sorry to hear your goodies haven't arrived just yet! We have been experiencing some issues with our recent deliveries and are resolving the issue as fast as we can. Please contact one of the team at help@cornerstone.co.uk and we will certainly look into this for you as soon as possible.

Posted 6 years ago

“Once you subscribe cornerstone do not engage you as a consumer - they should be offering additional items and giving offers or shaving handles as standard every 6 months”

Helpful Report

Posted 6 years ago

Oh, sorry to hear your thoughts Justin. We do give out coupons for freebies every now and again and offer a welcome discount for new members but as a small startup, we can't bear the cost of lots of repeated discounts. We are bringing out some new products very soon so do keep an eye out.

Posted 6 years ago

“The razor doesn't shave as close as my old Gillette Sensor Excel. Love everything else about it and desperately want it to shave better.”

Helpful Report

Posted 6 years ago

We have trialed and tested our new razor on a lot of our members so I am sorry to hear it hasn't given you as close a shave as you were hoping for Simon. It can take a little perseverance when using our razor so I would recommend trying it for a few more shaves. Do you feel you may have received a faulty set of blades? If so, do get in contact with us at help@cornerstone.co,uk and we will look into this for you.

Posted 6 years ago

“Not impressed with the razor at all, ig might look like I have shaved but, always feels like I haven't! Misses so much despite numerous passes with the razor over the same areas. Most noticeably poor shave around my mouth & i dont think the blades are fit for purpose. Just off to cancel my account!”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry to hear that. Please do get in touch with our customer care team and let them know your thoughts. They will be happy to help you out. They can be reached on help@cornerstone.co.uk

Posted 6 years ago

“Ok so they sent me a box that had no razor blades inside. You can only contact them via their website. Response is extremely poor, so on that note so is customer services. I have cancelled my account for that reason. Now I have to try and recover my payment to them.”

Helpful Report

Posted 6 years ago

I am very sorry you did not receive your blades and that you feel this way Adrian. Our aim is to always reply to our members as speedily as possible which is why we tried to answer you within the first hour. Please do let us know if there was anything else we could have done better. As your order was delivered without the razor blades, my colleague offered to either refund you or send you a new pack of blades. I am sorry if you feel this was not the right course of action but we like to give our members a choice. I am happy to see the issue has now been resolved and I do apologise for any inconvenience caused.

Posted 6 years ago

Cornerstone is rated 4.7 based on 4,475 reviews