Cornerstone Reviews

Name: Cornerstone
Rating: 4.65

4.7 Rating 4,475 Reviews

93 %

of reviewers recommend Cornerstone

4.7

Based on 4,475 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

help@cornerstone.co.uk

Write Your review

Tell us how Cornerstone made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cornerstone 5 star review on 9th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't delete account, but they can continue to send me emails I haven't opted in for”

Helpful Report

Posted 4 months ago

“Good product but unfortunately overpriced now, I mean £5 for a razor travel guard compared to the £1 Harry's version? It's a shame that today even with the higher costs that everyone has to bear, greed creeps in but many thanks for your service in the past.”

Helpful Report

Posted 7 months ago

Hi William - we offer our travel protector for free when you sign up to Cornerstone. It's true that we do charge £5 (which includes postage and packing costs) for a replacement travel protector. The postage and packing costs alone eat up more than half of the £5, so in effect we are only charging £1-2 for a replacement travel protector, which you seem to think is reasonable :-)

Posted 7 months ago

“It started nice and cute… I loved their silky smooth German razor and I subscribed. With every delivery, they started to add products to my box. When I realised I end up paying so much money, I stopped and cancelled subscription immediately. Cornerstone is a sneaky company. When they add something in the box, you have to go and cancel from your account otherwise they ll keep sending and charging for it. Some products I haven even used once! So if you don’t cancel, that means you have consent. What a business practice. They lost my custom, I hate Gilette as well so I bought a cheap safety razor and ultra smooth shaving oil. It is surprisingly good, no cuts or anything. 10 razors for £2 is unbeatable too. I don’t recommend anyone Cornerstone subscription. Not because they have bad product, it is because their business practices.They are not trustable…”

Helpful Report

Posted 8 months ago

Hi Emrys - we only add products to your subscription if you add them yourself. We then send you a 'heads up' email before every single order, 5 days in advance, telling you what we're going to send in your next order, so that you have a chance to remove those products, or change the timing on the delivery. We're the complete opposite of sneaky! It's a shame you never got in touch with our friendly customer service team because we would have happily resolved these issues for you, including arranging a return for any products you had accidentally added to your subscription.

Posted 7 months ago

“Still awaiting delivery could have walked there and back”

Helpful Report

Posted 1 year ago

Hi Michael - sorry to hear about your delivery issues. Please contact help@cornerstone.co.uk if this ever happens again and we'll happily arrange a speedy replacement for you.

Posted 7 months ago

“Regrow your hair? What nonsense! Total waste of money and time.”

Helpful Report

Posted 1 year ago

“Ordered a product with additional paid express delivery, no product arrived still nearly 2 weeks later and emails not responded to. Avoid.”

Helpful Report

Posted 1 year ago

“They took money from my bank account using a debit card 6 months out of date, no apology or refund, I have unsubscribe d from emails 6 times & they still send more.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave us feedback - we're so sorry to hear about the experience you've had here. If you haven't already, please contact our care team at help@cornerstone.co.uk and we'll do all we can to assist you

Posted 2 years ago

“Awful customer service Can't be bothered to deal with simple email”

Helpful Report

Posted 2 years ago

Sorry to hear about this Clive. That does sound very unusual, as we do reply to all queries. Please do send us another email at help@cornerstone.co.uk, or feel free to message us on Facebook, Twitter, or Instagram.

Posted 2 years ago

“Paid the full price for only a part service. One of the removals guys didn’t turn up at the new house and the other one turned up an hour later than the other van due to dropping off the guy who never turned up. As a result they couldn’t fix our furniture back together so received a half service and was offered a measly £50 back. You pay for 3 people you expect 3 on BOTH ENDS”

Helpful Report

Posted 2 years ago

I think you have the wrong Cornerstone I'm afraid! We provide Men's grooming supplies: www.cornerstone.co.uk 🙂

Posted 2 years ago

“Ordered razor and blade's cost £14 and the blade's started to go blunt after 3 days waste of money”

Helpful Report

Posted 2 years ago

So sorry to hear this Dave - that doesn't sound like the standard we expect of our razors. If you haven't already, please do get in touch with our team at help@cornerstone.co.uk

Posted 2 years ago

“I would really like to use the razor to shave my head. It seems to be specifically not recommended. I'm not sure if it's only because the metal handle is slippery when wet or some other reason.”

Helpful Report

Posted 3 years ago

“I have bought the subscription for my other half at Christmas and until now I haven’t had a issue. Last month all my extra products where out of stock Next order I didn’t get any razers. After looking at the plan online it said I wasn’t expecting razers. Which is wrong as that is the main bit you get and always comes in it. Several emails later. I was just told to pay £14 to get razers. Even though it was not my fault they didn’t go on the order. Must have been a problem with the staff there. I can’t believe the service. I was not paying more money then I already did for something I should have got in the first place.”

Helpful Report

Posted 3 years ago

Hi there, It’s such a shame to hear that your plan wasn’t set up how you were expecting, apologies again for any confusion or inconvenience caused here. We were recently out of stock of only our balm, due to supply delays related to the pandemic. However, we did keep our members up to date and gained new stock as soon as possible. I can see that our head of customer care resolved this for you this morning via email. Do get back in touch if there is anything else we can do to help :-)

Posted 3 years ago

“Started off fine , receiving the razors i wanted for the first few deliveries or so but then they did exactly the same as what Harry's razors did by starting to send me inferior blades that were clearly not of the same quality as i'd previously received.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave us a review, Spencer! We're so sorry to hear that you were disappointed with your follow up orders. Reports like this are rare and we haven't changed our blades or supplier, so I'm puzzled as to what could have gone wrong. If you'd like us to arrange a replacement set for you, please feel free to get in touch with our care team at help@cornerstone.co.uk

Posted 3 years ago

“Utterly mis-leading. Brought a product as xmas gift and didnt know was being signed up to subscription service. Credit card now billed and due to receive a load of products i didn’t ask for. Have sent message and had to sign in to cancel future subscription! No response from cornerstone at present. At no point when purchasing this product did it make it clear it was a subscription product.”

Helpful Report

Posted 4 years ago

So sorry to hear this - we do try to make the subscription as clear as possible, which is why we ask how often you'd like to receive supplies during the sign up process. It's also very easy to cancel at any time, and we send a notification email a few days before billing. We'd never want anyone to be charged for supplies they require though, so please accept our apologies for that. Please do get in touch with us again at help@cornerstone.co.uk if there's anything more can do.

Posted 4 years ago

“Be very careful with these clowns and read the very small print. Even if you believe that you are ordering a one off order, they will raid your bank account for a monthly subscription. More con artists on the net”

Helpful Report

Posted 4 years ago

We do make it clear that we are a subscription service and you can cancel at any time. We also send a pre-warn email 5 days before any order is due to be billed to give time to cancel or amend an order. However, I'm sorry if this was not made clear to you that you enrolled onto a subscription. We are happy to offer a full refund if the box is returned back to us (free of charge). If you have any questions, please do get in touch with the team at help@cornerstone.co.uk :-)

Posted 4 years ago

“Not impressed with product so not be ordering again”

Helpful Report

Posted 4 years ago

It's a real shame to hear that you've not been impressed with your Cornerstone order Keith, please do get in touch with us directly at - help@cornerstone.co.uk - with any specific feedback that you may have it would be great if there was something we could do to rectify this for you :-)

Posted 4 years ago

“Another environmental disaster of a company. Loads of plastic, loads of packaging. The initial concept seemed great, but where's the forward looking innovation when it comes to sustainability, recycling etc? What about the planet Lucy?”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us feedback, Nic, and sorry for the disappointment caused by our packaging and use of plastic. We’ve been working hard to be as environmentally friendly as possible. All of our packaging is recyclable, and we’ve taken steps to reduce our environmental impact within our product ranges too; such as using vegan products and sustainable materials wherever possible. Unfortunately, though, we haven’t been able to find a facility to recycle our blades within the UK or a way to recycle them that didn't add to the problem (such as shipping them to an overseas facility). If you happen to know of any leads on that front, do get in touch, as it’s something we are on the lookout for. We would also love for our cosmetic packaging to eventually be biodegradable, which is something we are currently looking into and hope to have developments on in the future. Thanks again for your review, and please don’t hesitate to get in touch if we can be of any help.

Posted 5 years ago

“Took as bit of searching but I wanted to just pass on some info I have found with your razor I do not find it easy to use as when it is wet it is difficult to hold as it is sliding all over the place not able to get a Good grip on it sorry but it is the worst razor I have used. The pack was a Christmas gift I will not be buying and have told my daughter not to buy me any more.”

Helpful Report

Posted 5 years ago

Oh no! That's a shame to hear - our new razor was designed with an improved grip in mind. We've had a little bit of similar feedback, which we'll keep an eye on, but we're not planning on changing the razor at the moment. We do recommend keeping your handle dry, if possible. I am sorry for the disappointment and thank you for your feedback.

Posted 5 years ago

“The shave is truly rubbish and I cannot get a close shave, like I can with Harry's or Boldking. I also find it almost impossible to hold on to the razor because of the shiny chrome surface. It is a very poor product. If you stuck a blade on a bar of soap it might be worse. The blades block easily because they are so close together, but the grooming blade doesn't really work. You can make something as shiny as you like, but that distracts from the quality of the product. A good razor shaves well. This is rubbish if you have a remotely heavy growth”

Helpful Report

Posted 5 years ago

Such a shame that you didn't get on well with the Cornerstone shave, David. Our blades are angled differently, when compared to that of competitors, so it does take some getting used to. We have over 170,000 members that are loving the Cornerstone experience; I'm sorry that it hasn't been the same for you. I hope you find a razor that works best for you :-)

Posted 5 years ago

“Not very smooth shave, razor to light.expensive”

Helpful Report

Posted 6 years ago

Hi There, That doesn't sound right. Please get in touch with our Customer Care team - help@cornerstone.co.uk with your feedback and they will be happy to help out.

Posted 6 years ago

Cornerstone is rated 4.7 based on 4,475 reviews