“Shockingly bad , go through all the hassle online then go through it all again on the phone to be told your quote is now £120 more and get charged £2 for the privilage .”
“I used the insurer sponsored by confused, when the documents came I realised I had went threw a broker who had added fees and designed the insurance and terms in such a way it would cost the price of the insurance to cancel it, even within the 14 days of receival of the documents. It also costs a lot to alter any details on the insurance. None of this information was available at the time of purchase, previously I’ve always been able to cancel a insurance free within 14 days of receiving the documents especially when the insurance date was not yet reached. I feel like I was scammed by confused and the broker. I’m now stuck with this insurance or cancel it and lose 1 years of insurance. Confused should make it clearer when online paying for insurance that after doing so if it applies that there are high charges that are non refundable with additional charges to cancel before the 14 day cool down period. These non refundable fees go down as arrangement fees from the broker which also charges more to cancel or alter the policy. It should clearly state when a broker is being used.”
“£29000 to add my new driver son to a small van so he can work for me . I know a slap in the face when I receive one . Won’t ever use you again or recommend to anyone ither !”
“You have dodgy insurance companies who are cheap, they take your money then double the quotation, then charge a fee to cancel, even tho you didn’t accept the quotation”
“Don’t buy from Van Experts Insurance!! They give you a quote on Confused.com, you pay for it and than they call you back pretending they need to confirm your details. Instead they will quote you again and find all sorts of reasons to bump the premium. When you refuse the second quote they will charge you “cancellation fee” of £75. Stay well away!”
“I insured my vehicle with grove and dean after receiving a good quote.
Only to be told a couple of days later I needed to pay £168. More than the original quote for my insurance.”
“Quotes don't hold up lose money on cancellation fees easier and less hassle to just phone insurence companies at least then you know its all fine was even getting quotes from yourselves from companies that wouldn't quote when phoned I've put this to insurence ombudsman in lengthy email sure they will be in touch”
“Be careful that you know what company you take a policy out with. almost 3 months after a van crashed into us, the other driver admitted fault yet our van has still not been fixed, they haven't even had the repair started yet, it's still being held at the pound.”
