“I paid a deposit for van insurance & thought the quote was the final price. After speaking to who I thought was the insurance company, I’d made a mistake on one of the questions which increased the price considerably, so said I didn’t want to proceed. I was told because they’d spoken with the insurers I had to pay a £75 admin fee I complained and was told they could charge another £50 for misrepresentation even though it was an innocent mistake. Eventually, they charged me £37.50. I still feel aggrieved as I wouldn’t have paid any deposit had I known the price could change. Will not use the site again. It’s put me off using any comparison isites f they all operate the same way”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue, if you did not purchase a policy then no payment of any kind should have been taken.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
“Really good site not only for van but also car,easy to get a quote from a wide choice of companies. Also free gifts if taken which is a nice bonus,would recommend to anybody.”
“Confused van insurance is by far the best service i have experienced in my 13 years of driving and most of all the cheapest insurance I have found. Highly recommend 👌🏼”
