“I have a claim against me, I provided information about the claim to the insurers, they gave me an acceptable quote, I payed the premium the was than told to pay £120.00 extra because of the claim against me, which i had already told them about. This has happened twice from companies using your site.”
Hello Bryn,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, Bryn.
Jess, Confused.com Representative
“Very competitive quotations with lots of options to look at. Tried different comparison sites. One was very expensive, the other roughly same prices as Confused but I found the Confused website easier to navigate. Also like the rewards Confused offered.”
“I'm confused with confused.com. when getting quotes for van insurance on there site one came up which was very competitive so went with it. Tried to claim rewards but company did not show up so contacted confused rewards and they said 'Unfortunatley, the Insurance company Cornmarket is not listed on confused.com for Van insurance.' But obviously they are as brought the van insurance. Don't offer rewards or company's prices if not willing to fulfill your offers!!!!”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you have not received your Confused.com rewards for your recent Van insurance purchase.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
