Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 70,175 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 70,175 reviews

Customer Service
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Anonymous

Anonymous // 01/01/2019

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“Unable to contact and get some answers. Not happy with the service you. Provide.”

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Posted 10 months ago

“Having been let down on our home insurance renewaI I turned to 'Confused'. This turned out to be much easier than I had imagined and the result was a new policy at nearly one third cheaper than last year through 'Confused'. A good days work.”

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Posted 10 months ago

“No one to talk to regarding rewards? I needed someone to help me to download my rewards on the phone.No help like last year! Will not be using Confused com. Leon Winsky”

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Posted 10 months ago

Hello Leon, Thanks for leaving us a review. Here is how to claim your reward after buying car, home, or van insurance: Open the App: Start by downloading or opening the Confused.com app. Add to Wallet: Go to the "Rewards" section, log in, and tap "Add reward to wallet." Timeline: We then need to verify your policy details (like your policy number and insurer). This usually takes 3 days, please allow up to 14 working days in some cases. Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice. We hope this helps! Jess, Confused.com Representative

Posted 10 months ago

Hello Leon, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. I see that we have already been in contact with you about your rewards and provided a step by step guide on how to claim them and redeem any available reward credit. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 10 months ago

“The recommendation from Confused.com was clear and easy to follow.”

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Posted 10 months ago

“I am happy with the service and appreciate the rewards. Thank you”

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Posted 10 months ago

“Great company and great website always use them 👍”

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Posted 10 months ago

“Competitive price easy to use”

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Posted 10 months ago

“The listing according to cost made things easier. Will know next time!”

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Posted 10 months ago

“I will know in year.”

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Posted 10 months ago

“did'nt go with the cheapest for an extra £2 went with a name i knew. so why after a week of purchasing, confused still keep sending me reminders ? don't they check there own site?”

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Posted 10 months ago

“Very good service”

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Posted 10 months ago

“Helpful Website offering a variety of choices to the consumer to help them make up their mind .”

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Posted 10 months ago

“Its great to have suggestions for cheaper insurance packages than the previous ones I've used which seem to increase annually. It makes it all easier”

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Posted 10 months ago

“good prices”

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Posted 10 months ago

“very good , I found the best offer in Confused.com Many thanks indeed”

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Posted 10 months ago

“Great system that generated competitive Home Insurance quotes....very easy to use too!”

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Posted 10 months ago

“Got me a successful result quickly”

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Posted 10 months ago

“It was well presented and easy to follow”

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Posted 10 months ago

“The quotes provided were not in line with the requested cover. All of them ignored the required range of valuable cover, offering unrealistic quotations.”

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Posted 10 months ago

Hello Robert, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to investigate this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email. We hope to resolve this for you soon, *Customer name*. Dan, Confused.com Representative

Posted 10 months ago

“Allowed me to view summary of various Home insurance providers and select the one that best matched my needs.”

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Posted 10 months ago

Confused.com - Home Insurance is rated 4.6 based on 70,175 reviews