Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 59,568 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 59,568 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the prices were not 'real' or reflective once you have come away from landing page i.e. page says 240.80 the drill down to site comes out at 310.00”

Helpful Report

Posted 1 year ago

Hello Steven, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Corey, Confused.com Representative

Posted 1 year ago

“Not really set up to deal with a listed Victorian house in Scotland I’m afraid. Couldn’t really provide the cover we need.”

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Posted 1 year ago

“because I still do not know how to collect my reward”

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Posted 1 year ago

“I like your websites with all the comparative quotations plus the rewards from Lidl or Dominoes especially but now you no longer offer those 2 rewards and those you do now are of no good to me at all”

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Posted 1 year ago

“I like UK call centre, you said One Call had UK call centres they do NOT its all on line and I do not like that, I did not know until I had paid, it was to late then to change.”

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Posted 1 year ago

“not easy to use and if anything more confused after than before went with money supermarket”

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Posted 1 year ago

“Best quote was ~£240 but it had to be done over phone to secure. Then they wanted to refer to underwriters. 2 days later (yes days), they got back to me with a revised quote of nearly £600. Something smells wrong here. Suspect the company of putting out seductive quotes that will inevitably rise to become uncompetitive.”

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Posted 1 year ago

“Concerned that some of the details are missing it not helpful or misleading. 1. Building insurance for father living in a house owned by his daughter. 2. Locality of water, water well or river or sea. 3. Tree management. 4. Alarms installed by competent engineer and tested by competent person.”

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Posted 1 year ago

“I found it very difficult to change the address for the home insurance. The address of the house I sold last year kept appearing and my attempts to click on 'edit address' proved unsuccessful. The experience was extremely stressful and also meant I had difficulty trying to log in to account. As a result I will have to cancel the insurance within the 14 days cooling off period as it apparently shows the address of the house I no longer own. Chaotic, intrusive and ultimately useless - 'confused' isn't a strong enough word to describe experience with this company.”

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Posted 1 year ago

“The quote generated by Confused.com did not match the actual premium generated by the insurance company when the initial quote was accepted.”

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Posted 1 year ago

“Tried to use the website but it kept failing to send the information through to some insurers. I ended up paying a bit more than I would have because of this.”

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Posted 1 year ago

“Very disappointed that the price bears no relationship to the final price, in our instance l filled out all the boxes, reviewed several times, only to be informed just before payment page "you will not be covered for flooding. The questions should have eliminated that cover before going to their website, what a waste of time”

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Posted 1 year ago

“After completing and submitting the insurance questionnaire I received a list of insurance companies quoting for my business. After careful selection I tried to purchase the quote from Aviva (Aviva and then Aviva premium). Unfortunately on both attempts to purchase the insurance, Aviva came back and said they were unable to offer insurance for my property. I can't understand why the insurance company would provide a quote in the first instance if they were not in a position to insure the property. They waisted your time and mine.”

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Posted 1 year ago

“Have problems accessing the reward, won't process the reward selected”

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Posted 1 year ago

“more confused than ever”

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Posted 1 year ago

“Web site too hard to negotiate. Keep sending me back to beginning. I just wanted to purchase one of the recommendations. But found it impossible. Don't usually have any problem.”

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Posted 1 year ago

“Good service adequately executed”

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Posted 1 year ago

“Prices are far too dear, many are not the cheapest that can be had elsewhere”

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Posted 1 year ago

“Sadly won't be using again. I fill in parameters to match existing policy up for renewal & get generated quotes. Shame many of my existing features/benefits have suddenly become expensive options. Then, when added the quotes almost double. Not impressed.”

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Posted 2 years ago

“My fault perhaps.But I purchased house insurance through confused .com and after paying for one months payment realised the company was from abroad ! To get hold of them you had to email ,hence cancelled and waiting for my first months payment refunded !”

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Posted 2 years ago

Confused.com - Home Insurance is rated 4.6 based on 59,568 reviews