“I’ve always found confused.com easy to use. However, I do find Uve had to fill in my details for different products. It would be a much better service if common details were completed all products”
“In principle it's a great idea. We were sent an offer which was considerably better than the one from QuoteMeHappy last year. I tried to cancel it, and failed, I think that I must have used the 'no reply' to reply, but it's very very confusing for old people. I am not accustomed to people not replying.
Then we tried to book with Policy Expert (I think) and we went through all the trials, only to be informed that they had a technical issue and couldn't confirm. We did this three times, it was such a waste of time. In the end we paid more to Hastings Direct.
Judith Furner”
Hi Christopher,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
Thanks for leaving your review as your feedback is really important to us.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“Very good selection. I ended up buying by telephone to complete the purchase as I was a little confused when completing the sale. All in all a very good.”
“As I have already advised you Mrs Christine Double died last year so your mail came through to myself (Ivan Double) who actually took out the original insurance policy, not my wife!!!”
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear your loss.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“The quote received from Confused was different (Cost considerably more) when I went to the insurance company site even though I had selected premium coverage not what I expected very disappointing.”
Hi David,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Ka, Confused.com Representative
