“This website won’t let me purchase house insurance.
It says card not accepted please update in settings, but One won’t let the update in the settings.”
Hello,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
“I valued the clear application form however when I chose one of the recommendations (Admiral) and completed and sent their form I was rejected. I was then reluctant to spend more even time trying other companies on the recommendation list and chose the most ethical broker (See Ethical Consumer) who were successful in finding suitable and affordable cover”
“Good quality service overall - the only caveat is that having bought insurance using the service I still kept receiving reminders from them to renew my insurance. I can't understand why confused don't know immediately when you've purchased a new policy through their services.”
