“Confused dot com offered the keenest price at renewal time for our house insurance (I tried 3 other comparison sites), it also included a £20 Sainsburys voucher (so long as we hadn't gone via a cashback site) and also included a free monthly Greggs coffee offer.”
“★☆☆☆☆ Extremely Misleading – Feels Like a Bait and Switch
Confused.com completely wasted my time. I clearly selected that I wanted full, top-level home insurance cover, but the “cheap” quote they recommended from AXA turned out to be their basic policy once I clicked through. The proper top cover I actually asked for was the most expensive option. This is totally misleading — Confused.com are advertising cheap prices that don’t reflect what you actually asked for. It’s a classic bait-and-switch tactic and undermines any trust in their comparison results. I won’t be using them again and would warn others to double-check everything directly with the insurer.”
Hello,
Thank you for leaving your review.
I’m sorry to hear you had this issue.
Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Ka, Confused.com Representative
