Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,797 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Saves time by completing one form for all insurance quotes. First quote was revised to double the cost. Easily received quote from second company which I took as good to have piece of mind. Plus added incentives if rewards (if able to access them!)”

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Posted 4 months ago

“easy to find and compare 2 prices side by side”

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Posted 4 months ago

“Easy to use”

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Posted 4 months ago

“Easy to use website”

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Posted 4 months ago

“Clear, uncluttered website, swift response, and plenty of choice.”

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Posted 4 months ago

“Initially good details of AA quotation which we proceeded with but doesn’t appear to be recognised as completed by confused.com”

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Posted 4 months ago

Hello Anthony, Thank you for leaving your review. Confused.com is an online price comparison website that compares prices of insurance from a range of insurers on our panel who you then purchase from directly. This means your purchased policy may not appear on your Confused.com dashboard, however this does not mean you cannot claim your rewards. To claim a reward, please visit the Confused.com Rewards section of our app and complete the claim form. I hope this helps! Jess, Confused.com Representative

Posted 3 months ago

“Couldn't verify my legitimate claim.”

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Posted 4 months ago

Hello Rowland, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 working days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Jess, Confused.com Representative

Posted 3 months ago

“List of insurers I got on my price comparison were rubbish ones. Like ones that don't have a telephone number etc. My existing insurer Tesco was much better than any of your quotes so decided to stay with them”

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Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you were unhappy the choice of insurers that returned prices. As we are a comparison website, we don’t control the insurers that will return prices. This is done by the individual insurers on our panel based on the information you entered on our website. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“A good set of options. Form filling didn't take too long. Customer service agent didn't quite get to grips with my enquiry.”

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Posted 4 months ago

“Competitive,simple to understand and easy to chose and complete decision”

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Posted 4 months ago

“It was so easy to use Confused. Com Home Insurance and I found it so much cheaper than the quote I got from my usual supplier for the same cover .”

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Posted 4 months ago

“Been using another for years .Tried these .All ok”

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Posted 4 months ago

“Easy to use”

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Posted 4 months ago

“VERY HAPPY WITH THE SERVICE”

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Posted 4 months ago

“.............”

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Posted 4 months ago

“Excellent service for renewal”

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Posted 4 months ago

“Helpful… thanks”

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Posted 4 months ago

“Great experience and so easy to use. On top of that £20 voucher and 12 free drinks at Greggs”

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Posted 4 months ago

“Easy to get a quote without endless form filling. Straight forward to choose & buy from selected companies website. All in all i wasn't "confused" by the process 😏”

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Posted 4 months ago

“Used confused very happy with it”

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Posted 4 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,797 reviews