Name: Confused.com - Home Insurance
Rating: 4.58

“I tried to download the confused.com app from Google app store (also via QR code) but it states it is not available in your country (UK). Therefore I can not use the app but have to login to my online account instead.”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 4 months ago

“reasonable quote”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 4 months ago

“I spent a very long time trying to put all my details on your site. 3 times the site was down. My password was wrong so I changed it, I got a friend to try still could not go forward re the password.I managed to get my insurance done but it was not easy”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 4 months ago

“Had to keep repeating information”

Helpful Report

Posted 4 months ago

Hello Philip, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 4 months ago

“I know it is not the fault of your company i was going to get my house and contents from Tesco but in two days the price had gone up by £20”

Helpful Report

Posted 4 months ago

Hello John, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, John. We hope to hear from you soon. Jess, Confused.com Representative

Posted 4 months ago

“Failed to beat renewal quote.”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. We do currently have a promotion which guarantees to beat your renewal price. If we don't beat your renewal price, we will pay the difference plus £20! For more information on how to claim, please visit the Beat Your Renewal section of our website. Jess, Confused.com Representative

Posted 4 months ago

“I was really confused as I was trying to get insurance for my home without contents but all the quotes came up as contents only and I could not change the quote to house insurance”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 4 months ago

“Tried Churchill quote, all good to payment then received message could not offer me a policy. No explanation why can't offer”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 4 months ago

“I picked the company I wanted, answered all the questions then couldn't complete the payment. When I tried again (immediately) the price had increased. I am aware that I am not the best at technology but I don't know what else I could have done. I now don't know whether I've completed this transaction or not.”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 4 months ago

“I was definitely confused”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 4 months ago

“Although I took out insurance with hastings I am still receiving reminders that my insurance will expire shortly”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Dan, Confused.com Representative

Posted 4 months ago

“Good starting offer, but by the time you try to get it is way more than the starting offer, so I am not impressed.”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Dan, Confused.com Representative

Posted 4 months ago

“I wanted to change the start date for insurance but was unable to.”

Helpful Report

Posted 5 months ago

Hello Bob, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 5 months ago

“Although you spend time to complete all details both to receive quotations and when selecting the product the facts stated are not taking into account when selection of providers are given. If you have any issues ie subsidence or flooding these companies will not provide cover.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

“Went thought all questions got a number of quotes when I went to purchase it say they could not offer me insurance at this time It transfer me to Churchill again wanted all the details and offered the policy at twice the price”

Helpful Report

Posted 5 months ago

Hello Bernard, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

“Was able to access quote for Aviva but unable to access page to BUY. Tried numerous times but gave up. Tried to open account but no response to request for new PW. Gave up and arranged cover elsewhere!”

Helpful Report

Posted 5 months ago

Hello William, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“I asked for better discount, unfortunately you are you prefer losing a customer than lowering the price, I asked several times, unfortunately your employee remains unmoved, so I will insure the house and both cars with another company.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 5 months ago

“After spending a while filling in all the details, we had a confirmation email and a thank you with reference number for a new policy on the screen - which I took a screen gab of, so we thought we were covered. It subsequently transpired that it hadn't processed at all. MBNA server didn't recognise their own policy reference number, your site basically says they can't help...”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 5 months ago

“Totally confused with what’s on offer.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“All the ones I could find were on line, I DO NOT WANT AN ONLINE HOME INSURANCE ACCOUNT unable to print and need to speak to a person if needed, Please give an option to show if online only or non online”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan Confused.com Representative

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews