Name: Confused.com - Home Insurance
Rating: 4.57

“As a company you are arrogant and contemptuous, you do not list telephone numbers and your suppliers ( M and S Bank) lists two telephone numbers which are no longer used, hence they could stick their policy up their arce.”

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Posted 3 months ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Wasn’t very pleased with the repetitive questions after completing them online then having to repeat when referred to the insurance company. Only to be told my property wasn’t suitable for the type of insurance I was requesting. This should have be made clear after answering the questions initially. Confused should of only offered companies that are able to offer insurance otherwise what’s the point in asking the questions.”

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Posted 3 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com? I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“I selected One Call and paid £193.97. The policy document that came up had CANCELLED written across it and the dates were one year old. I tried to contact One Call on each of 4 telephone numbers. Every one was no longer in use. I then tried to use the3 chat boxes. Not one of them was active. I informed my bank that i thought I I had been scammed. They reimbursed my money and said they would investigate. I also sent 2 emails to One Call; no reply came.”

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Posted 3 months ago

Hello Dennis, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 3 months ago

“When looking for my insurance, the results were confusing.”

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Posted 3 months ago

Hello Andrew, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“I tried to set up a home insurance policy, but when I chose one I was not given an option to pay directly in full. Every time I was forced to enter bank details for a direct debit payment. I will not be using your service again.”

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Posted 3 months ago

Hello Margaret, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Corey, Confused.com Representative

Posted 3 months ago

“The offer from Tesco was unavailable to me! No reason given and always still on your list as the cheapest. I contacted my existing insurer and got a better deal than you could! I guess your service is just confusing. Very well named though as it left me thoroughly confused Ha ha!!”

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Posted 3 months ago

Hello Bernard, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“Tried to get home insurance on line as a previous registered customer, absolute nightmare, not got time to faff about, got a great deal from Saga over three years fixed price 😉”

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Posted 3 months ago

Hello Joseph, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“prices are still too high”

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Posted 3 months ago

Hello Yvonne, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 3 months ago

“The cheapest tesco building insurance wouldn't work when going via confused.com (kept saying sorry we couldn't offer you this product right now) but it worked fine when going direct from tesco bank homepage and quotes worked out the same”

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Posted 3 months ago

Hello Azizul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Couldn't buy the insurance I wanted to. Internet company so no telephone number, also no email address. 😢”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“I find the app confusing because it’s not structured to allow you to easily compare last years quotes with this years. Often prices have changed dramatically”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“All a big con really”

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Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“I am still waiting to hear from my chosen company who quoted me.”

Helpful Report

Posted 3 months ago

Hello Loraine, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 3 months ago

“More expensive than automatic renewal - first time I've experienced it!”

Helpful Report

Posted 3 months ago

Hello Andrew, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 3 months ago

“Way too expensive”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 3 months ago

“The quote I received from Confused was masasively different to that resceived from the company on identical data. he difference was approximately 200+ to 600+ pounds. Yes there were slight differences in the data; for example Confused was looking at 5 or 7 years past claims whilst the company was looking at 3 years but this difference should have closed the difference. Confused page was suddenly deleted with no warning.”

Helpful Report

Posted 3 months ago

Hello David, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 3 months ago

“Price must be competitive”

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Posted 4 months ago

Thank you for leaving your review. I'm sorry if the prices you received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 3 months ago

“Prices seem expensive”

Helpful Report

Posted 4 months ago

Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 3 months ago

“The quotes received did not take into account that some of the roof was flat even though this was clear from the criteria supplied. It was also not possible to show that some walls are stone and others are brick. This is a shame otherwise would have been very useful.”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. I’m sorry to hear you had this issue. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 4 months ago

“Hard to find the cheap insurance”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 4 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Confused.com - Home Insurance Reviews