Name: Confused.com - Home Insurance
Rating: 4.57

“It’s a joke all the insurance companies know what and when your renewal is due and quote accordingly so not impressed.”

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Posted 1 month ago

Hello Vincent, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“User interface could be easier to use and not require repeated info”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 month ago

“Couldn't find me affordable home insurance”

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Posted 1 month ago

Hello Dawn, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 1 month ago

“Ceapest quote was with AdrianFlux but when I contacted them the quote went up by over £200.00”

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Posted 1 month ago

Hello James, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, James. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 1 month ago

“The insurance quote when transferred over to the provider failed to include items I’d input on confused. When these items were added by the actual provider the premium increased by over £100. Clearly the information you take from people looking for quotes is not being passed over to the providers in order to get an accurate quotation.”

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Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 1 month ago

“I wanted to renew via confused.com however whenever I tried via the link through to the best price the vendor declined to quote. I we t to the same vendor direct and they quoted no problem. I wanted to make use of the confused.com incentives (car wash) but couldn't. Not good.”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 month ago

“I have not yet renewed my Home Insurance. However, since you have asked, I am disappointed in how expensive you are now in relation to others, such that, unusually, I am unlikely to use Confused.com this year.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 month ago

“I had to complete a very long winded form on Confused.com in search for cheapest quotes for Home Insurance. I chose Tesco quote, the link led me to their website, I was about to pay to complete purchase for their Home Insurance, when Tesco suddenly informed me they had changed their mind and would not be able to sell me the Home Insurance. Complete waste of my time, very disappointed.”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 month ago

“It’s like pass the parcel”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 month ago

“Having contacted Magnet and put more details into the quote form, they could not give me a quote as it did not fit a "Standard" policy. I am in touch with Magnet and still need to refine the details but the price has shot up, of course.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 1 month ago

“Ok did what it said on the tin”

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Posted 2 months ago

Thank you for using confused.com. We hope to see you again soon. Thanks Laure, confused.com representative

Posted 1 month ago

“I wanted house and content insurance. I answered all your many questions and was told that the AA could insure me for £176. When I went to purchase the price went up to £230 ? I spoke to the AA salesman who found my quote and told me it was definitely £230. Abandoned this and found my own insurance with Tesco for £165. Wont be using you again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 1 month ago

“I couldn't fit all my name in the first name section. Hence couldn't purchase the insurance because my name from your site being passed to the third party Admiral which was wrong.”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 month ago

“Normally excellent, with this Quoteline direct process, terrible.”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 month ago

“Pricehidden cost going up every time”

Helpful Report

Posted 2 months ago

Hello Sergio, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 2 months ago

“All a con, promise rewards, don't deliver, expect a rip off”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 2 months ago

“Directed to website gave details company has taken payment but no policy issued.1”

Helpful Report

Posted 2 months ago

Hello Catherine, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 2 months ago

“After a lengthy process to complete the form, receiving several quotes from prospective insurers, I was disappointed that the providers didn't deliver on their quotes. Additionally, no explanation was provided as to why.”

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Posted 2 months ago

Hello Andy, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“I have received a quote for Tesco home insurance on 10/2/24 saying the price was £144.58 and I had only 3 days to get this price. I purchased my policy on 12/2/24 and it came out £159.68. I was surprised that it did not match with the quote and it could not be changed.”

Helpful Report

Posted 2 months ago

Hello Felix, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Felix. We hope to hear from you soon. Ka, Confused.com Representative

Posted 2 months ago

“I do not have a mobile telephone and am sight impaired. I cold not complete my online application because of this. Why do I need a mobile? It has nothing to do with home/comtents insurance. A long telephone call ensued IT TOOK FOUR HOURS TO GET THE WHOLE THING SORTED. iT;S RUBBISH AND i WILL NOT BE DEALING THIS WAY AGAIN”

Helpful Report

Posted 2 months ago

Hello Allen, Thank you for leaving your review, your feedback is really valuable to us. The information we request is based on information insurer require to be able to offer you a quote. If you’d like to contact us, please email communications@confused.com and our team will be happy to help. Corey, Confused.com Representative

Posted 2 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Confused.com - Home Insurance Reviews