“Very confused. No wonder it’s confused.com. I clicked to accept a price for insurance, input account details snd set up direct debit. Nothing to say how to claim reward but, nothing has happened with regards to insurance. No money taken off. Direct debit not showing on my bank account so I’m now very confused….am I insured or not!”
“The price you pay for insurance is not worth the paper it's printed on. I had to pay more money to cover the roof to my home. Which is made of slate tiles and not flat . I don't see the point of insurance a home with no roof cover.”
“I couldn't complete my purchase to the supplier. Try as I might the system kept sending me errors that they were working on this lasted a week or more. What this meant is I had to call the supplier to compete the sale and my quido cash back was not then tracked..... Not pleased.”
“Seems ok on the web site, but once you leave confused.com to complete on the vendors webpage the price suddenly goes up. Using the phone was a mess, the number gave a choice, which then gave an alternative number to call, you call that number and they say it is out of use. What a palaver - stuck with my original insurer instead.”
“You fill everything out as you go along and it gives you price but then they give you options which put price up and I wasn't sure if they were needed or if they were already included in first price”
“I got a quote before my insurance was due as I searched the market for the best deal, compared it to other quotes with other providers but then returned only to find the quote was had increased!
My details had remained the same so I did not see why there should be an increase in my premium. Talked to someone by phone who advised the quote I had decided to buy had expired!
Was so frustrating and I only went with Confused because my insurance was due and I had lost the energy and will to look at any more sites.”
