Name: Confused.com - Home Insurance
Rating: 4.57

“Went thought all questions got a number of quotes when I went to purchase it say they could not offer me insurance at this time It transfer me to Churchill again wanted all the details and offered the policy at twice the price”

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Posted 1 month ago

Hello Bernard, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Was able to access quote for Aviva but unable to access page to BUY. Tried numerous times but gave up. Tried to open account but no response to request for new PW. Gave up and arranged cover elsewhere!”

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Posted 2 months ago

Hello William, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“I asked for better discount, unfortunately you are you prefer losing a customer than lowering the price, I asked several times, unfortunately your employee remains unmoved, so I will insure the house and both cars with another company.”

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Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 months ago

“After spending a while filling in all the details, we had a confirmation email and a thank you with reference number for a new policy on the screen - which I took a screen gab of, so we thought we were covered. It subsequently transpired that it hadn't processed at all. MBNA server didn't recognise their own policy reference number, your site basically says they can't help...”

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Posted 2 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

“Totally confused with what’s on offer.”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“All the ones I could find were on line, I DO NOT WANT AN ONLINE HOME INSURANCE ACCOUNT unable to print and need to speak to a person if needed, Please give an option to show if online only or non online”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan Confused.com Representative

Posted 2 months ago

“I have issue with your rewards every time”

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Posted 2 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like assistance, please email communications@confused.com with details of your query and our team will be happy to help. Dan Confused.com Representative

Posted 2 months ago

“I have not purchased only looking”

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Posted 2 months ago

Hello Ann, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan Confused.com Representative

Posted 2 months ago

“had to fill in the information a number of times. it just wouldnt save, then when going over to admiral, i got disconnected from the site at least 3 times. very frustrating”

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Posted 2 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

“I am a little confused I have paid for the insurance but your organisation has yet to forwrd the documents but has sent an e mail offering what I have already purchased. Please clarify, thank you.”

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Posted 2 months ago

Hello Catherine Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. Reminders received from confused.com will be due to having not yet reached the inception date of your quote and will cease once that date has passed. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 2 months ago

“Because the method of trying to access the free drinks is difficult for me. The app doesn't work on my phone. Why can't you send vouchers pkease”

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Posted 2 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. I’m sorry to hear you had this issue. Can you email to communications@confused.com with your details of your query and a screenshot of the issue and our team will be happy to help. Ka, Confused.com Representative

Posted 2 months ago

“I was away when I had a quote sent me, a few weks later it let me go through the process of having the quote, but at the end it declined me What a waste of my time to renew my Building insurance?”

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Posted 2 months ago

Hello Michael, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

“Not many well known providers on compare site”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“Pulls you in with low quotes then doubles the quote after a long frustrating form filling procedure. Doesn’t feel honest.”

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Posted 2 months ago

Hello Leigh, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Leigh. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 months ago

“Promised Greg's coffee monthly never heard or got anything from you or insurer.”

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Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you have not received your Confused.com rewards. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“Put in all details required and the results did not match them all. After doing some adjustments to the requirements on the insurers website it cost me £160 more than the confused.com listed premium.”

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Posted 3 months ago

Hello David, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, David. We hope to hear from you soon. Ka, Confused.com Representative

Posted 3 months ago

“I did apply for home contents insurance but the quotes were fairly good but when I went to purchase it I found it put a lot of stuff on the insurance that was not needed as I am renting. So I couldn't speak to anyone to alter it so did not proceed with the insurance”

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Posted 3 months ago

Hello Lindsey, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you, Lindsey. Dan, Confused.com Representative

Posted 3 months ago

“Don't like not being able to select the 'reward' from the website.”

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Posted 3 months ago

Hello Alan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 months ago

“Not much choice: requirements not included”

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Posted 3 months ago

Hello Alan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 months ago

“Bought through you to get special offers but it doesn't appear to have registered. Should have bought through Compare the Market!”

Helpful Report

Posted 3 months ago

Hello Jane, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews