Hi Colin,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers.
Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these.
If no changes were made, the insurer will be able to investigate this for you and provide a resolution.
Or you can email our Customer Service team at help@help.confused.com and we will contact the insurer on your behalf to find out what happened.
Ka, Confused.com Representative
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
Hi Ayyappa,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Ka, Confused.com Representative
“Very simple direct to the dealer connection and giving you many options to consider before making that insurance purchase and finding out which service best suits you, I would recommend anyone searching for Car Insurance to use Confused.com before making any decision.. Timothy D”
“I tried a couple of comparison sites and found Confused.com particularly helpful. I decided to choose one of their car insurance policies, and have now downloaded their app so they can keep me informed on any special offers, renewal dates etc..”
“Was sad that we couldn't come to a policy I just wish this could have been sorted and paid for Is it possible that someone could phone with a price it would be great to talk to an agent Please phone me”
