Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 238,126 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 238,126 reviews

Customer Service
Communication Channels	Email

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picked the insurance I needed, after spending hours on line and the phone, could not pay for it. Utter shambles.”

Helpful Report

Posted 3 weeks ago

Hi Cheryl, Thanks for leaving your review. We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments. We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website. If you need further assistance, please email to our Customer service team on help@help.confused.com with the details of your chosen insurer, quote price and quote created so we can pass this onto your insurer to contact you. Ka, Confused.com Representative

Posted 3 weeks ago

“Clear and easy to use comparison site.”

Helpful Report

Posted 3 weeks ago

“Easy to use ,saves all your details so you don't have to enter all again, just any changes”

Helpful Report

Posted 3 weeks ago

“The confused app is very easy to use , and the prices are very good”

Helpful Report

Posted 3 weeks ago

“It was very easy to use and saved me 350 from my current insurer”

Helpful Report

Posted 3 weeks ago

“very easy sight to use .”

Helpful Report

Posted 3 weeks ago

“Definitely going to stick with this company as I have had good experience so far.”

Helpful Report

Posted 3 weeks ago

“Good competitive quotes”

Helpful Report

Posted 3 weeks ago

“I very carefully made sure all my details that I entered into the search engine were accurate, but they were not passed on accurately to the insurance provider, and I had to pay £250 more as a result. This didn't happen only once. I cancelled the first policy because I thought I wasn't covered,resulting more charges, and re-entered my details again, but on purchasing the second policy, the same thing had happened. So I reentered my details multiple times, and each time inaccuracies occurred. So your search engine is either not working properly, or you are deliberately misrepresenting people's details, which would be criminal activity.”

Helpful Report

Posted 3 weeks ago

Hi Eileen, Thanks for leaving your review. We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you. We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately? Ka, Confused.com Representative

Posted 3 weeks ago

“Great thanks”

Helpful Report

Posted 3 weeks ago

“Had all information needed”

Helpful Report

Posted 3 weeks ago

“Every year is very helpful when it comes to renewal. You can save a lot. Well recommended.”

Helpful Report

Posted 3 weeks ago

“Quick and easy way to sort out insurance.”

Helpful Report

Posted 3 weeks ago

“Easy to use and navigate. Came up a lot cheaper than my renewal price from the previous company! Now waiting for my £20 Greggs voucher!?”

Helpful Report

Posted 3 weeks ago

“Very great service”

Helpful Report

Posted 3 weeks ago

“The quote shown when I enquired was lower than the amount asked for when I went to the insurer without explanation.”

Helpful Report

Posted 3 weeks ago

Hi Colin, Thanks for leaving your review. We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers. Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these. If no changes were made, the insurer will be able to investigate this for you and provide a resolution. Or you can email our Customer Service team at help@help.confused.com and we will contact the insurer on your behalf to find out what happened. Ka, Confused.com Representative

Posted 3 weeks ago

“Excellent choice available”

Helpful Report

Posted 3 weeks ago

“Didn't Found what I searched for.”

Helpful Report

Posted 3 weeks ago

Thanks for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Ka, Confused.com Representative

Posted 3 weeks ago

“Worst quotes ever..!”

Helpful Report

Posted 3 weeks ago

Hi Ayyappa, Thanks for leaving your review. We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail. Ka, Confused.com Representative

Posted 3 weeks ago

“It’s really good and nice experience and easy to complete whole process.”

Helpful Report

Posted 3 weeks ago

Confused.com - Car Insurance is rated 4.5 based on 238,126 reviews