“When I saw that I could renew my motor policy for £300 and some I was delighted as my current provider was over £500 but that is where my delight ended,that was for an 'On Line Policy' but I wanted an 'Old Fashioned Policy' where on purchase it will arrive in the post through my letterbox,but if I wanted that type of policy I could and after a few questions I was told that it would cost over £1,200 and some,that's 'Outrageous',I don't know how you manage to charge over £800 and some for pressing a button,print the policy,slip it into an envelope,stick on a stamp and post it,I was shocked and horrified how you manage to arrive at this figure I really don't know you people in the 'Car Insurance Industry' manage to sleep at night !!!!”
Hi Richard,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers.
Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these.
If no changes were made, the insurer will be able to investigate this for you and provide a resolution. Or you can email our Customer Support team at help@help.confused.com and we will contact the insurer on your behalf to find out what happened.
Ka, Confused.com Representative
Hi Cheryl,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
If you need further assistance, please email to our Customer service team on help@help.confused.com with the details of your chosen insurer, quote price and quote created so we can pass this onto your insurer to contact you.
Ka, Confused.com Representative
“I very carefully made sure all my details that I entered into the search engine were accurate, but they were not passed on accurately to the insurance provider, and I had to pay £250 more as a result. This didn't happen only once. I cancelled the first policy because I thought I wasn't covered,resulting more charges, and re-entered my details again, but on purchasing the second policy, the same thing had happened. So I reentered my details multiple times, and each time inaccuracies occurred. So your search engine is either not working properly, or you are deliberately misrepresenting people's details, which would be criminal activity.”
Hi Eileen,
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Ka, Confused.com Representative
