Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 232,295 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 232,295 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Far too many emails sent, several every day filling my mail box. Headline quotes to draw you in are not available when entering the site. Offers of rewards are not met with messages stating that they are currently not available, false representation.”

Helpful Report

Posted 1 month ago

Hi, Thank you for leaving your review as your feedback is really important to us. We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Ka, Confused.com Representative

Posted 1 month ago

“yes got the best insurance with Darwin really happy thanks .”

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Posted 1 month ago

“You encouraged me to download the app to claim my reward for choosing you, but there's just been a big notice up for weeks saying 'Rewards is currently down'. This is really bad, bordering on illegal as you're still promoting the rewards to new customers. Please fix it.”

Helpful Report

Posted 1 month ago

Hi Jen, Thank you for leaving your review as your feedback is really important to us. We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. Apologies for the inconvenience. Ka, Confused.com Representative

Posted 1 month ago

“The site says NO rewards trying to rectify and sort it…… so how do we get rewards it’s been a week. Problem is with Confused.com Not the AA insurance”

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Posted 1 month ago

“Nice and easy”

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Posted 1 month ago

“Confused help me understand the competitive prices and able to secure a good pricing”

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Posted 1 month ago

“It’s a great help. I have managed to renew my Car Insurance with another Company - and now have a policy which is £100 cheaper than the previous one! Perfect.”

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Posted 1 month ago

“Quick and easy to get results.”

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Posted 1 month ago

“I had a good experience using Confused.com for car insurance. The comparison process was quick and easy, and it helped me find a competitive deal without much hassle. Overall, a solid service”

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Posted 1 month ago

“Easy to enter all your details and they do the work for you sourcing all the best deals. Great getting a £20 voucher and drinks as a bonus.”

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Posted 1 month ago

“Very good and competitive - no hassle”

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Posted 1 month ago

“Not impressed. When I followed up your best quote with the relevant company it practically doubled in price! Not worth the effort, sorry.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Ka, Confused.com Representative

Posted 1 month ago

“Good service”

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Posted 1 month ago

“Good value”

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Posted 1 month ago

“Ease of use and quick results.”

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Posted 1 month ago

“Very easy to use once you have taken the time to accurately input all your data. It then saves it for future years and it takes no time at all to get your annual quotes.”

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Posted 1 month ago

“It's easy to compare insurance and update according to need”

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Posted 1 month ago

“Very good”

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Posted 1 month ago

“Very easy to use and found me a great price on my insurance thank you”

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Posted 1 month ago

“Need cover my car”

Helpful Report

Posted 1 month ago

Hello Stefan, Thank you for leaving your review. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

Confused.com - Car Insurance is rated 4.5 based on 232,295 reviews