Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“Not a great experience. I spent the usual time going through all the questions and info requested. A list of policies came up. When I clicked on any of them. They had all disregarded any info I had entered that might affect the claim. Ie, convictions, claims etc so the quotes were completely irrelevant. I then had to go through all the questions again. Only to get quotes 3/4/500 £ more. So then had to go back thru the next one. And the next one. Re doing the info. Completely irrelevant use of a comparison site.”
Thanks for leaving your review.
We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Dan, Confused.com Representative
“No one likes to fell there getting ripped off. But this site felt like this. On Sunday I checked all day for car insurance. Then Sunday night I got one . Only to check on Monday and yes . The same insurance was £200 lower not right.”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“Best prices for car insurance, enhanced by extras including free coffees and a shopping voucher. Also incredibly easy to get a quote, with handy reminders near the renewal date.”
“I always find good prices for Car Insurance, better than a couple of other Comparison sites. It's easy to use & the bonus of getting rewards is useful to me.”
