Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the
following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Ka, Confused.com Representative
“After receiving a renewal notice from my insurance company for my car which went up from last year I went on comparison sites and found a quote £200 less than my insurance company had quoted and was pleased to go with this quote from Confused.com. The process was easy. I am happy to have saved so much money.”
“The website works well now but when one goes through the buying process the supposedly included benefits turn out to actually cost more; still cheaper than my current insurer though so please with the result”
“A very useful site. I didn't choose necessarily the cheapest offer but one that I could recognise and be sure of - in my case M & S Bank. It saved me some £250 which I can find a much better use for these difficult days.
Thank you for contacting me and guiding me through it all.”
