Hi Reece,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“Couldn’t conpleate online. It stated to click below for payment no option available to click.
Then had to call then. Next day I had a problem with car and was offered a new car at garage. Went online to update policy. Again click below no option. Had to call in the end I was over£350 for policy, on the site it was £289. I needed car home and felt pressure to take the cover.
Will never use again and will advice others not to use.
Susan”
Hi Susan,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
Ka, Confused.com Representative
“Visited your site and found a quote that I Liked,whent on to the site filled in all the formed got, to the payment page and was told that the underwriters had refused it not very happy have now gone back to my original insurance company”
Hi Billy,
Thanks for leaving your review.
We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com with following details:
- Date of quote created
- Name of insurer
- Price
Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
