“I got a quotation from Confused.com and they sent me the cheapest prices. And the cheapest price was from Aviva Zero and Aviva Essential. But when I tried to get the insurance, finalize the insurance, they declined the insurance. And I called the customer service. They said, oh, we can't help you. That's not our problem, blah, blah, blah. And they left me in the loop. So that was very misleading from confused.com. And I could not get the insurance, what they offered me. And I was within the date and everything. It was still have two weeks left for my insurance to expire. This was a very awful experience from confused.com and it will always have been because they will give you the false promise. Are you getting cheaper, blah, blah, blah. But eventually you have to pay more. So I am paying extra £500 for the whole year if you calculate it accordingly. So I'm paying £500 extra, which I shouldn't be paying it because of confused.com. They gave me the wrong quotation. So try to be careful, try to avoid confused.com in future reference. And they have awful customer experience as well as the people who are attached with them, especially the other insurers like Aviva or other people.”
Hello Muhammad,
Thank you for leaving your review.
I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers.
Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com with the name of insurer in question, price, date of quote obtained and brief explanation of the insurers reason.
We hope to resolve this for you soon.
Ka, Confused.com Representative
“No comparison site or insurance company are up to date, as they wont recognise a new build address. Having done the royal mail scenario to confirm we were tenants 7 weeks ago, and insurers nor comparison sites havent updated their own databases. So in a day or two, i wont be insured, as i cant take out a new policy anywhere due to your bad practice. Fuming!!”
Hello Taryn,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you new build home address is not listed for insurance company or any comparison site - we recommend to check with Royal Mail has listed your address correctly.
We can't offer you a quote until Royal Mail registers your address. Apologies for any inconvenience!
Ka, Confused.com Representative
“This is because, you offer a reward of £20 shopping and greggs coffee.
Well I took out car insurance in December 2025 and it near the end of January 2026 and still you haven't verified it.
You say you have, but haven't.
Could be about 10 message and you reply, but nothing gets done.
So I thought if I tell you on here it might get sorted out.”
Hello Carole,
Thank you for leaving your review.
I’m unable to locate a claim for a Confused.com reward under your email address.
Please email communications@confused.com so we can review your given details
I hope this helps!
Ka, Confused.com Representative
