Hello Graham,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
Jess, Confused.com Representative
“Very good site , I’m not good with technology but managed to navigate my way round easily
Found the insurance I needed every thing was extremely easy to find”
“Easy to use and a good tool to wave under the nose of yr current insurer Wen they mail you a ludicrous renewal.quote...saved my details and gave me some great quotes to mull over which my current provider matched to a point...cheers”
“I've used Confused.com a few times over the years, for car insurance and home insurance. The process is relatively easy and most of the basic questions are filled in for you.”
“Very easy to use website and not to many rubbish questions asked to get a simple quote. The prices are always cheaper then other websites! Also good offer, last year 1 year hot drinks every month, Very happy.
Highly recommend and first website I check.”
“I have Lexus RX there is not many options to choose insurance from. All the price are very expensive. I have 8 years NCB, but still the price was 2x of last year and more cases of 3or 4 x of last year. This is not very good platform.”
Hello Sarwar,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Jess, Confused.com Representative
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Jess, Confused.com Representative
