“I did get a quote it was good, but when I call the insurance company and ask them for info you guys don’t cover the hire and reward insurance which I need.”
Hello Hamza,
Thanks for your review.
Confused.com does not offer quotes for hire and reward insurance. We would recommend using an online search engine to look for hire and reward insurance.
Apologies for any inconvenience caused.
Jess, Confused.com Representative.
“The quotes for renewal of my car insurance were very high - double this year's policy. No explanation was given. I have not chosen any of the suggestions and have sourced my own insurance for 2026/2027.”
Hello Duncan,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Jess, Confused.com Representative
“It was very easy to find insurance, I got an amazing deal. Confused had different providers than another comparison site I visited. I've used confused a few times now and will continue to do so”
“I advised my car details were incorrect and whilst you advised a work around you failed to address the root cause. I was unable to get representative quotes as many insurers appear to decline providing a quote without a registration number and any quote provided significantly increased when the details where corrected on the insurers website.
Very dissatisfied with your response and attitude”
Hello Joanne,
Thanks for leaving your review.
We’re sorry to hear you had trouble finding your registration number on the quote form.
If the quote form does not recognise your registration number, you can select 'Search for car by make and model' and enter the vehicle details manually.
If you continue to have issues, please contact our customer support team via our contact us page on our website.
https://www.confused.com/help/contact-us
Jess, Confused.com Representative
