Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 228,090 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 228,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Helpful advice got what I needed thanks”

Helpful Report

Posted 1 week ago

“I’m happy how the system works, however, checking a quote on a car and then coming back to it in 2 weeks or so when you’re purchasing, it almost always comes in 25% more expensive doing a repeat search when you actually need to purchase insurance, even if you set it up for weeks ahead of time.”

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Posted 1 week ago

“quick and efficient”

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Posted 1 week ago

“Easy and quick to use, no fuss and always get the best prices. i have recommended confused to people i know looking for car insurance”

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Posted 1 week ago

“No problem”

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Posted 1 week ago

“It was quite easy to compare prices.”

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Posted 1 week ago

“Very good price”

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Posted 1 week ago

“My quote on confused.com included various components such as legal cover and a courtesy car. However when I was taken to the Sterling website to actually buy the policy, they were not mentioned as being included at all. Instead, I was then offered options of legal cover, courtesy car etc etc again, which were actually higher levels of cover and had extra costs. The ambiguity of whether or not the customer has already purchased the addons they think they have at this point, is a carefully calculated technique and is wholly unnecessary and misleading. This amounted in several hours of my time and energy being wasted having to call the insurance company, when I could be doing more critical and essential things. In future you should work with the insurance company to ensure that whatever information is passed to them will be presented properly, i.e. clearing showing included components that were picked on your website. Not happy about any of it.”

Helpful Report

Posted 1 week ago

Hello Simon, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. I can see we have already reached out to via email in regards to this issue. Kind regards Dan, Confused.com Representative

Posted 6 days ago

“Excellent every year”

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Posted 1 week ago

“it was all very good got it sorted very quicly”

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Posted 1 week ago

“really easy to use and get a plenty of options”

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Posted 1 week ago

“Save me time and effort searching for a good deal”

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Posted 1 week ago

“Easy website to use to get quotes for my card insurance”

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Posted 1 week ago

“It easy and clear to use even at my age. Really helpful and concise.”

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Posted 1 week ago

“Have used Confused.com before easy to navigate and find the car insurance that covers your needs”

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Posted 1 week ago

“Web site is very easy to use”

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Posted 1 week ago

“Very impressed with the speed and efficiency of the site . A good variety of companies to choose from.”

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Posted 1 week ago

“Great results, easy to use.”

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Posted 1 week ago

“Worked well”

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Posted 1 week ago

“Easy to use. All the information needed to make am informed choice was on hand.”

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Posted 1 week ago

Confused.com - Car Insurance is rated 4.5 based on 228,090 reviews