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Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
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Dan, Confused.com Representative
“Not overly helpful in persuing a solution to an issue with NCD. No reply at all when asked if we could change my wife to named driver. In the end we had to cancel and take a different policy, although thankfully that was easy.”
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
Please note as Confused.com is a comparison website we do not administer your policy. For any policy queries you will need to speak to your insurer directly.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers.
Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these.
If no changes were made, the insurer will be able to investigate this for you and provide a resolution. Or you can email our CS team at help@help.confused.com and we will contact the insurer on your behalf to find out what happened.
Dan, Confused.com Representative
“FANTASTIC service,HIGHLY RECOMMEND.If you have never used Confused.com to find you car insurance,now is the time to do it.They will find you,what is the BEST insurance policy that suits you and will get you the BEST price out there.👍”
