“I used Confused.com and had made the decision to use the second company on the list. There was just one point on which I needed clarification. Seven attempts later at trying to determine the crucial information on their website and a futile phone call to their helpline, I gave up and purchased insurance from a company that had not appeared on the Confused.com recommended list at all but had been strongly recommended by some-one of my age and situation. My decision was not the due to the service provided by Confused.dot themselves and I would use them again if the occasion arises.”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Dan, Confused.com Representative
Thanks for leaving your review.
We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Dan, Confused.com Representative
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
