Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 238,144 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 238,144 reviews

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Anonymous

Anonymous // 01/01/2019

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“Easy to use and saves you money.”

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Posted 2 months ago

“very easy to use”

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Posted 2 months ago

“Good and comparative pricess”

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Posted 2 months ago

“i compared car insurance and it went up by over £60 the following day”

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Posted 2 months ago

“Easy to use, clear instructions and the 'rewards' are such a bonus”

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Posted 2 months ago

“The website is easy to use - this is my second time of using it for car insurance and I have also used it for pet insurance, What you see is what you get, you can choose from a good selection of insurers and who doesn't like a reward at the end?”

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Posted 2 months ago

“I wanted to put details about a claim but the none of the options included 'Lost Keys ' Their wasn't even an 'Something Else Option'”

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Posted 2 months ago

“Very happy about the search results, clear and easy to use”

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Posted 2 months ago

“Raised complaint Dan wasn't helpful at all”

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Posted 2 months ago

Hello Oleksii, Thanks for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. I can see our customer service team responded to your complaint with an outcome earlier today. If you need further assistance please reply directly to that email. Jess, Confused.com Representative

Posted 2 months ago

“Hi there Confused customers I have just renewed my insurance for my car and I found it on the confused website same insurance company but cheaper quote don't know how they do it will certainly use them next time”

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Posted 2 months ago

“Very easy automated service, no faffing about with car details ,etc”

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Posted 2 months ago

“Great service and quotes were quick”

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Posted 2 months ago

“Easy to get your quote, lots of choice of policies to suit your needs at competitive prices. Plus the bonus of rewards when you buy a policy”

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Posted 2 months ago

“I have used confused .com for many years now . Im always happy with how easy and helpful it is in finding great prices from leading insurance companies around.”

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Posted 2 months ago

“I processed the transaction online very quickly and efficiently; my policy was sent instantly.”

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Posted 2 months ago

“Great for cutting costs”

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Posted 2 months ago

“Its very expensive insurance they shown and they dont know real everything”

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Posted 2 months ago

Thanks for leaving your review, Muhammad. We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 2 months ago

“I was pleased to be advised in good time that my renewal was due and had ample time to look at various quotes. As it was Direct Lines offer offer through Confused was my choice. I look forward to being notified how to access the special offers made by Confused.”

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Posted 2 months ago

“It worked well and I did save on my car insurance. However, although a reward card was heavily advertised, there was no clear way of getting the reward so I don't have it. I feel cheated by this. You offered something that wasn't readily avaliable and I didn't get. It would be better if you took that off altogether and not teasing with it.”

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Posted 2 months ago

“Prices on confused.com not the same as vendors prices”

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Posted 2 months ago

Hello Lesley, Thanks for leaving your review. We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. To help figure out why your price has changed, please first check for these common changes: Did the payment method change from annual to monthly? Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car) Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’) If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly: Screenshot of the price on Confused.com Screenshot of the price on the insurer's website Insurer's name Date you obtained the quote We hope this is resolved for you soon! Jess, Confused.com Representative

Posted 2 months ago

Confused.com - Car Insurance is rated 4.5 based on 238,144 reviews