Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 238,150 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 238,150 reviews

Customer Service
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Anonymous

Anonymous // 01/01/2019

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“Got me a dodgy company (Nutshell Insurance) to quote me cheapest price and I can’t access my insurance documents because their system doesn’t allow me to register with the details they provided and there is no way of contacting them other than after registering. There’s no phone number and there is email keeps bouncing. Seems like I have been scammed using Confused.com.”

Helpful Report

Posted 2 months ago

Hi Iftekhar, Thanks for leaving your review. Our panel of insurers are authorised by the Financial Conduct Authority and we do complete regular due diligence on these insurance companies. We’re sorry to hear you haven’t received your policy documents after purchasing. Because we’re a comparison site and not your insurer, we’re unable to send your policy documents. Most insurers will send your policy documents digitally, so it's best to check in your email inbox. If the documents have been posted, they're normally sent the next working day and can take up to 7 days to arrive. If you haven't received your documents within 7 days, contact your insurer and they should be able to resend them. Still can't find your policy documents? Reach out to your insurer directly and they'll be able to help. Ka, Confused.com Representative

Posted 2 months ago

“Gives you lots of options to secure the insurance that best suits your needs at the price you want to pay.”

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Posted 2 months ago

“A very helpful and reliable site. Technically very sound and reactive. Insurance prices accurate and confirmed on purchase.”

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Posted 2 months ago

“Very Quick and Easy Good service”

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Posted 2 months ago

“recommended”

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Posted 2 months ago

“My go to insurance provider”

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Posted 2 months ago

“Nice simple site to navigate, able to give best price out of comparison sites too. Thank you for the monthly coffee too😎”

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Posted 2 months ago

“Often the summaries say the policies include x,y and z but then when you go to buy they are added extras. Very misleading”

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Posted 2 months ago

Hi Jo, Thanks for leaving your review. We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers. Because you have posted on a review site, we cannot view your account details here. To help us resolve this, please email our support team at reviews@help.confused.com. Once we have your details and a screenshot for both issues displayed on Confused.com and insurers page, we can jump right in and find out what went wrong. Ka, Confused.com Representative

Posted 2 months ago

“Easy to use”

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Posted 2 months ago

“Easy to use and helped save me money . Will ll use again when required.”

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Posted 2 months ago

“Great way to view quotes and straightforward to purchase.”

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Posted 2 months ago

“it was easy to use and when i settled on a quote it was easy to follow through.my assistence, m69, was very friendly and helpful and i was happy with the advice given by them at the time.”

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Posted 2 months ago

“Great prices, easy to use, pleased with my level of cover”

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Posted 2 months ago

“Very happy confused help me find the right choice insurance”

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Posted 2 months ago

“Bloody marvellous”

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Posted 2 months ago

“Found you to be cheaper than the meercat site for the same cover.”

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Posted 2 months ago

“Easy to follow, great choices to choose from”

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Posted 2 months ago

“very helpful”

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Posted 2 months ago

“Although I entered all my details including a conviction, that conviction didn’t get through to Tesco. The cost therefore was more than originally quoted by you.”

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Posted 2 months ago

Thanks for leaving your review. We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you. We want to investigate this as a priority, but for your security, we cannot discuss account details on this public review site. Can you please email reviews@help.confused.com so we can look into this immediately? Ka, Confused.com Representative

Posted 2 months ago

“Very quick and easy to use”

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Posted 2 months ago

Confused.com - Car Insurance is rated 4.5 based on 238,150 reviews