Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 210,829 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 210,829 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All sorted without any issues. My personal choice wasn’t the cheapest option, I went with Aviva, because it provided the best overall option.”

Helpful Report

Posted 19 hours ago

“Found excellent deal, at a good price.”

Helpful Report

Posted 19 hours ago

“I never got a chance to review. I filled out 5 separae company forms and every one took me to the final 'continue' pageonly to tell me that I could not pay for my insurance on line, with no explanation and the chat box was no help at all! I am apalled that Confused are able to do this, I had been sitting at my computer for 12 hours trying to arrange car insurance. I have gone back to my previous insurer because I was running out of time and have paid a huge amount of moneyto do this.”

Helpful Report

Posted 20 hours ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 1 hour ago

“Unable to select accident with no claim so insurance quotes invalid”

Helpful Report

Posted 20 hours ago

Hello. Thank you for leaving your review as your feedback is really important to us. You can provide the details of any accidents or claims under 'Claims' section of the quote form. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 hour ago

“Absolute rip off. Prices change depending on date of requirement and attempted same vehicle from 2 different email addresses and for different prices”

Helpful Report

Posted 20 hours ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 1 hour ago

“Having looked at various comparison sites and comparing prices across these platforms, Confused.com offered the most competitive offers and rewards that came with using them.”

Helpful Report

Posted 20 hours ago

“Very good service very efficient”

Helpful Report

Posted 20 hours ago

“Easy to use. I found a reasonable quite and purchased their insurance.”

Helpful Report

Posted 20 hours ago

“Great quotes which beat all the other comparison sites.”

Helpful Report

Posted 21 hours ago

“Very nice, I got easily my insurance”

Helpful Report

Posted 21 hours ago

“Easy to use”

Helpful Report

Posted 21 hours ago

“A fairly simple program to navigate in order to obtain competitive car insurance quotations.”

Helpful Report

Posted 21 hours ago

“I’m thinking of changing my car and it’s really helpful to get several different quotes for all models.”

Helpful Report

Posted 22 hours ago

“very interesting”

Helpful Report

Posted 22 hours ago

“I would recommend if someone asked me but it’s not something that I am likely to discuss with my mates”

Helpful Report

Posted 22 hours ago

“It was great the email reminder came automatically with new quotes it was simple to scan for the best deal for me.”

Helpful Report

Posted 22 hours ago

“I tried four independent insurers who don’t use comparison sites. All we’re charging way above the top few on confused.com. In the end, I got a great deal from the AA, who have a very good service rating. Thank you!”

Helpful Report

Posted 22 hours ago

“Excellent comparison site and great prices”

Helpful Report

Posted 22 hours ago

“Left Me Confused”

Helpful Report

Posted 22 hours ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 hour ago

“Used the website bought AA insurance.”

Helpful Report

Posted 23 hours ago

Confused.com - Car Insurance is rated 4.5 based on 210,829 reviews