Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 210,828 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 210,828 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“easy and quick to use”

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Posted 16 hours ago

“Very easy to use and helped fine insurance £200 cheaper than we were quoted from our previous insurer.”

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Posted 16 hours ago

“Excellent website and very easy to find the right insurance whether it's for your car, house or insurance. Lots of options to adjust the quotes and it also saves the quote for you. You make massive savings every year guaranteed! Thanks Confused.com.”

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Posted 16 hours ago

“All done online, so no human contact. However there were a number of quotes all competing with other.”

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Posted 16 hours ago

“After years of using a broker for my car insurance , I decided to look at confused.com, in doing so, I saved £300+ John. B”

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Posted 16 hours ago

“EVEN SOMEONE LIKE ME WHO IS NOT COMPUTER SAVVY MANAGED TO TAKE OUT CAR INSURANCE ON LINE FOR THE VERY FIRST TIME.”

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Posted 16 hours ago

“Confused.com are great, they find the cheapest quote within seconds, and you get gifts”

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Posted 17 hours ago

“Easy to use even for a dinosaur like me, and excellent deals !”

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Posted 17 hours ago

“V, nice, polite and knowledgeable operator”

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Posted 18 hours ago

“Easy to use website, not sure how to claim free drink offer but apart from that, happy with the website.”

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Posted 18 hours ago

“Got the same elsewhere for a must cheaper price..”

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Posted 18 hours ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 1 hour ago

“when we went in to confused .com for car insurance it came up a quote for my car so we went for that quote on the phone it went up for me this was total out of order so when we saw that we thought that it would be what a con”

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Posted 19 hours ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 1 hour ago

“Good prices, easy to navigate”

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Posted 19 hours ago

“It delivered a car insurance company which met my needs, and was much less expensive than the company whose premium was well into £1400 -and did not cover us for travel in the Republic of Ireland. (I live in Northern Ireland) and crossing the border for social and family purposes is something we wish to do often. We can now choose to use public transport or cross the border by car.”

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Posted 19 hours ago

“Easy website. Clear language used. No hesitation in recommending it to family/ friends. Saved £150 om car insurance.”

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Posted 19 hours ago

“Quick, can compare easily and coffee rewards. Great!”

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Posted 19 hours ago

“Simple to do, great to continue previous information entered.”

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Posted 19 hours ago

“Clear, concise and very user-friendly friendly.”

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Posted 19 hours ago

“Very quick and very easy and very good service”

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Posted 19 hours ago

“All sorted without any issues. My personal choice wasn’t the cheapest option, I went with Aviva, because it provided the best overall option.”

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Posted 19 hours ago

Confused.com - Car Insurance is rated 4.5 based on 210,828 reviews