Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 238,126 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 238,126 reviews

Customer Service
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Anonymous

Anonymous // 01/01/2019

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“First class service easy to use.”

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Posted 3 weeks ago

“Confused.com is a popular comparison site that makes it quick and easy to find car insurance quotes from multiple providers in one place. The platform is simple to use, and many users report saving money by comparing deals rather than renewing directly with their insurer. It also offers a wide range of options, helping drivers choose policies that fit their needs. Overall, Confused.com is a convenient and effective tool for comparing car insurance, but it’s worth double-checking details with the insurer before buying.”

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Posted 3 weeks ago

“The site did not work, nobody came back to me to fix it.”

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Posted 3 weeks ago

Thanks for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Ka, Confused.com Representative

Posted 3 weeks ago

“Would recommend”

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Posted 3 weeks ago

“?????!!!!!??????!!!!!”

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Posted 3 weeks ago

“Got a lot of quotes to look over, easy to sort through what cover you were looking for in the comfort of your armchair, relaxed approach to finding the right product to suit your needs.”

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Posted 3 weeks ago

“very professional”

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Posted 3 weeks ago

“Well worth the time providing the necessary details. Saved 48% on the Renewal premium wanted by my existing insurers!”

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Posted 3 weeks ago

“I did 2 quotes online i wasnt insrunced umtil somone has to ring me bk.its been 2 days and still no call bk to start my policy off so i am driving without insrunce as need to work.bad service”

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Posted 3 weeks ago

Hi Wayne, Thanks for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. It is recommended to contact your chosen insurer directly to find out your status of your insurance policy. Contact details of your chosen insurer are found on their website. If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Ka, Confused.com Representative

Posted 3 weeks ago

“Easy to use. Clear and simple.”

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Posted 3 weeks ago

“Easy to use”

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Posted 3 weeks ago

“Very high insurance”

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Posted 3 weeks ago

Thanks for leaving your review. We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail. Ka, Confused.com Representative

Posted 3 weeks ago

“Easy to use, great prices. Brilliant rewards.”

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Posted 3 weeks ago

“It was so easy as my details was saved from last year. Used other two comparison site best price was from confused .com.for the same company.I do't know its because of time of my search or confused .com beat others in their offer can give 5 * for the experience”

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Posted 3 weeks ago

“When I saw that I could renew my motor policy for £300 and some I was delighted as my current provider was over £500 but that is where my delight ended,that was for an 'On Line Policy' but I wanted an 'Old Fashioned Policy' where on purchase it will arrive in the post through my letterbox,but if I wanted that type of policy I could and after a few questions I was told that it would cost over £1,200 and some,that's 'Outrageous',I don't know how you manage to charge over £800 and some for pressing a button,print the policy,slip it into an envelope,stick on a stamp and post it,I was shocked and horrified how you manage to arrive at this figure I really don't know you people in the 'Car Insurance Industry' manage to sleep at night !!!!”

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Posted 3 weeks ago

Hi Richard, Thanks for leaving your review. We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers. Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these. If no changes were made, the insurer will be able to investigate this for you and provide a resolution. Or you can email our Customer Support team at help@help.confused.com and we will contact the insurer on your behalf to find out what happened. Ka, Confused.com Representative

Posted 3 weeks ago

“Good service”

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Posted 3 weeks ago

“Thank you for offer”

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Posted 3 weeks ago

“Very helpful”

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Posted 3 weeks ago

“Very good and easy to use.”

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Posted 3 weeks ago

“Your website was easy to navigate and well set up.”

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Posted 3 weeks ago

Confused.com - Car Insurance is rated 4.5 based on 238,126 reviews