Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 237,467 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 237,467 reviews

Customer Service
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Anonymous

Anonymous // 01/01/2019

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“Straight forward transition”

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Posted 2 months ago

“Taylor is doing an outstanding Job 👌👌”

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Posted 2 months ago

“Great platform to find all affordable car insurance”

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Posted 2 months ago

“Prices so high”

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Posted 2 months ago

“quick and easy.”

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Posted 2 months ago

“Instain and good”

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Posted 2 months ago

“A user friendly website that covers a large percentage of the market.”

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Posted 2 months ago

“the site was ok and reasonably easy to follow.”

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Posted 2 months ago

“You guys are great so far”

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Posted 2 months ago

“Easy to obtain comparative prices for car insurance and to arrange cover.”

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Posted 2 months ago

“Very good service easy to use and sort out what I needed to do would definitely recommend and really like the rewards that are offered as well thank you”

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Posted 2 months ago

“Great slick service”

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Posted 2 months ago

“Unable to talk to anyone about getting a quote as seen in emails”

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Posted 2 months ago

Hello Derek, I'm sorry to hear you wanted to speak to someone over the phone for quotes. Unfortunately Confused.com is a online price comparison website and we do not operate a telephone service. If you have received quotes and would like to discuss these further we recommend contacting the individual insurers directly. If you'd like assistance obtaining their contact details please get in touch via the contact form on our website or emailing help@help.confused.com. Kind Regards, Jess, Confused.com Representative

Posted 2 months ago

“quick and easy, saved £50.00.”

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Posted 2 months ago

“Price selection was great, BUT the time to complete all the questions and use of the website was very time consuming”

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Posted 2 months ago

“Easy to get a qoute.”

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Posted 2 months ago

“It's an excellent way to shop around for the best deal. Managed to reduce my car insurance by £60 compared to last year.”

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Posted 2 months ago

“It seemed easy to use and had to list initially all the additional extras ie rescue, courtesy car etc. But when the quotes arrived and I visited the various websites, I had to re list all the extras which inflated the prices significantly. It was frustrating”

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Posted 2 months ago

Hello, Thanks for leaving your review. We appreciate it maybe frustrating to select add on's on Confused.com and then need to re-add them on the insurers website. Unfortunately not all of the insurers will carry over the add on's selected on our website but this should not affect the price. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email complaints@help.confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Jess, Confused.com Representative

Posted 2 months ago

“Prices were not comparable.”

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Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 2 months ago

“Great cover, quick and easy to complete on the website.”

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Posted 2 months ago

Confused.com - Car Insurance is rated 4.5 based on 237,467 reviews