“I have searched for an insurance a few times with Confused.com, but whenever it offered me any quotes in the end when I wanted to purchase it they don’t give us.”
Hello Mohammad,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
Jess, Confused.com Representative
“This was the best price I received, however the price went up every time I tried to access the providers website. After 4 or 5 attempts I decided I would have to phone the provider where the price quoted was then honoured. This meant I wasted a great deal of time attempting to complete the transaction on line - Frustrating”
“Confused.com gave me a lot of options. I would like the online services on some of these insurance companies to be more transparent with regards to changes to the policy.”
“When putting my driving licence number in, the site does not flag up that it was incorrect, I proceeded with the insurance of my choice, only to find out once it had all gone through, I now have to pay to correct this error. So I wont be using your website again.”
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
