“It was easy to complete the information needed to generate options for me to consider and then i was able to choose an option suitable according to my personal preferences.”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers.
Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these.
If no changes were made, the insurer will be able to investigate this for you and provide a resolution. Or you can email our CS team at help@help.confused.com and we will contact the insurer on your behalf to find out what happened.
Dan, Confused.com Representative
“I used Confusion.com for car insurance recently and completed the deal from their recommendation through their website. I could not access the reward offered of £20 despite trying for hours both on laptop and the mobile app. I emailed the CC customer service twice, the second time sending details of the provider, policy cert. number and starting date. Nada. Most frustrating. The process should be straightforward and simple to complete. The amount is inconsequential, its the principle. If you are unable to easily deliver such a small incentive why bother offering it??”
Thanks for leaving your review.
We’re unable to locate a claim for a Confused.com reward under your email address.
Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
Dan, Confused.com Representative
