Hello Judith,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers.
Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these.
If no changes were made, the insurer will be able to investigate this for you and provide a resolution. Or you can email our CS team at help@help.confused.com and we will contact the insurer on your behalf to find out what happened.
Jess, Confused.com Representative
“When I bought my new Toyota Yaris Hybrid in May 2025 the cheapest I could find was £680.61. This was twice as much as I paid in 2024. Some today want as much as £1,600 for this car?
Confused found £575.62 with Tesco insurance this is £104.99 cheaper than last year with LV and this year LV had upped it to £780.63”
“It is very easy to use and provides essential assistance in choosing the right insurance, saving a lot of time when comparing prices. Thank you.. Thank you.”
“I did choose a policy off your site, then was a bit annoyed to see that I wasn't applicable for the free voucher, or free coffee as I didn't have the app.”
“Show a price which looks great but when you add all the extras that are needed it’s an awful price, why can’t you just select everything that’s needed at the start to get the price without the hassle!”
“I’ve used Confused.com for my car insurance this year and found it really straightforward. The site was easy to navigate, and I got a wide range of quotes within minutes. I actually ended up saving quite a bit compared to my renewal price, which was a nice surprise. Everything was clearly laid out, so it made choosing a policy much easier. I’d definitely use it again and recommend it to others looking to save money.”
