Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Jess, Confused.com Representative
“Fairly easy to navigate online but still final quote was 300 more than originally quoted for no obvious reason. I’m retired now so that was taken off and I’m doing less mileage, I’ve had no claims in 3 yrs so how do they get it higher?”
Hello Nazam,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers.
Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these.
If no changes were made, the insurer will be able to investigate this for you and provide a resolution. Or you can email our CS team at help@help.confused.com and we will contact the insurer on your behalf to find out what happened.
Jess, Confused.com Representative
“I think your platform is very good, showing the prices of competitors insurance and listing what they do or do not include. That said I remained with my current insurer this year because when I chose a competitive quote and transferred to their own site via yours the price shot up and made it an easy choice to stay put”
