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Confused.com - Car Insurance Reviews

4.5 Rating 238,138 Reviews
91 %
of reviewers recommend Confused.com - Car Insurance
4.5
Based on 238,138 reviews
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Read Confused.com - Car Insurance Reviews
Anonymous
Anonymous  // 01/01/2019
I was literally confused this month when I received an increased renewal car policy and without a justified reason. So did a comparison with (Confused.com) and found a much better deal.
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Posted 2 weeks ago
Recommended by a car owner, and I was matched the best options of organisations and their varying policies. The quotes are superb, the referral efficient and decision secured and supported. Many thanks!
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Posted 2 weeks ago
Idknjfjkjvgh
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Posted 2 weeks ago
Thanks for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Dan, Confused.com Representative
Posted 2 weeks ago
seamless experience... So far LOL....
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Posted 2 weeks ago
Very clear, comprehensive, easy and quick way to find the right insurance for a car. Definitely worth using and saves money.
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Posted 2 weeks ago
Very good service. Wil recommend!
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Posted 2 weeks ago
The quotes were good. It was good that Confused had already provided insurance details to insurance companies so I did not have to repeat all answers
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Posted 2 weeks ago
Very simple and quick to use which is always the worry that it’ll be too complicated and time consuming to be worth it. Obviously fantastic prices are the reward
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Posted 2 weeks ago
Provides a comprehensive selection of quotes.
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Posted 2 weeks ago
Quick and easy to find a good quote for my car insurance
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Posted 2 weeks ago
Used site got good quotes but made small mistake on date insurance had to start tried to change before policy was issued. Sent message to ask the to change. This did not happen and the issued policy. Messaged on chat and the company wanted £30 extra change detail on the policy. Feel very annoyed and disappointed that no protection feel this company exploited. Oneclick
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Posted 2 weeks ago
Thanks for leaving your review. We’re sorry to hear you have had this issue with your insurer. As we are a comparison site we cannot make changes to a a policy or assist with policy queries, please reach out to your insurer directly and they'll be able to help. Dan, Confused.com Representative
Posted 2 weeks ago
Easy to navigate and I found the best deals
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Posted 2 weeks ago
Easy to use and update my information from the previous year.
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Posted 2 weeks ago
l don’t know
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Posted 2 weeks ago
Thanks for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Dan, Confused.com Representative
Posted 2 weeks ago
Speedy and less costly quotes received. Saving about £150.00, for the year.
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Posted 2 weeks ago
I found the site extremely user friendly, and got my car insurance £200 less than previous year, very impressed.
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Posted 2 weeks ago
Easy to navigate. Saved money on my original quote from my insurance renewal.
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Posted 2 weeks ago
HhjjjjjjkNo like
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Posted 2 weeks ago
Thanks for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Dan, Confused.com Representative
Posted 2 weeks ago
Fast and helpful
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Posted 2 weeks ago
I was not very impressed with the effort or depth you go to in terms of your category of modifications. Nor, the response I received in the chat with your Ai when inquiring. Stating that if it's not listed then it is generally deemed not of concern for you generated insurers. Your only out was to recommend the best practice of enquiring with the insurer you choose to be safe. All of your competition however, allow you to list the exact modifications during the quote with them, making this whole process fully transparent and accurate to the quotes as a customer you receive! I initially went down the rabbit hole with yourselves because you were quoting me £200-£300 cheaper than the rest. I was hoping this was because you were just that good but being cynical, I believed it was more likely the case that you are just not as thorough or as well set us as you competitors. I did go with one of your quotes from the AA Paige their customer representative was awesome at her job, in which you gave her more work to do. As she and I during our discussion spoke about my modification that you had nowhere in sight prior to generating quotes. Your whole spiel about if it's not there it likely won't effect your quote price is so very wrong! On your sight, I was quoted something like £289 for that particular policy. However with the amendment that I should not of had to have made in the first place for WHEEL SPACERS. That £289 went up to over £600... It more than doubled! How poor is that? And how much time did I waste because your website info setup is so poor! In the end I went with Compare the Market who quoted me correctly first time and saved me something like £115 on the AA's revised quote. To say I am disappointed in your customer awareness and service would be an understatement.
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Posted 2 weeks ago
Thanks for leaving your review. We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers. Because you have posted on a review site, we cannot view your account details here. To help us resolve this, please email our support team at reviews@help.confused.com. Once we have your details, we can jump right in and find out what went wrong. Dan, Confused.com Representative
Posted 2 weeks ago
Confused.com - Car Insurance is rated 4.5 based on 238,138 reviews