Colin Appleyard LTD Reviews

Name: Colin Appleyard LTD
Address: Cornmill Garage, Halifax Road,, Keighley
Rating: 4.81

4.8 Rating 4,110 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

Metrics

Info

4.8

Based on 4,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keighley Branch. Disappointed The staff were a little distracted. It took longer than expected. Was asked to take my car to another dealer to sort auto door lock issue. Must have cleaned my car with a dirty cloth, as lots of little scratches.”

Helpful Report

Posted 9 months ago

We are sorry you've only been able to leave us a 2-star review. This is not something we expect to see and if you are able to provide us with any more information, we will ensure your comments are investigated. You can contact us at https://www.colinappleyard.com/our-company/feedback

Posted 9 months ago

“I brought my car in for mot and servicing made appointment at 9 told to leave car as there did not book it in and it be on list staff at service desk was not interested what you had to say and I had to go back in a few days later and the same respond will not be going back and we are paying there wages and it all new staff”

Helpful Report

Posted 9 months ago

We are sorry to see you have only been able to leave us a 2-star review. This is not something we expect to see and if you are able to fill in the form located at the following link we will ensure your comments are investigated https://www.colinappleyard.com/our-company/feedback

Posted 9 months ago

“Up to 10 week wait for parts for my Subaru. A bit disappointed to bring my car to a Subaru main dealer only to be left with an expensive repair quote and a lead time that leaves me in situation looking for an alternative solution anyway. Admittedly not a Colin Appleyard fault but as a main dealer for Subaru I hope this filters to Subaru UK. Staff at Ashton very friendly but not much they could do. Was considering a new Subaru but would be apprehensive if parts aren’t available to keep you on the road.”

Helpful Report

Posted 9 months ago

Thank you for your review and we are sorry to hear of your disappointment. Unfortunately the delay of parts is currently an industry wide issue and not just isolated to Subaru, we will however be sure to share your feedback with Subaru UK. Once again we are sorry to hear of the delay and we do hope a solution can be reached sooner rather than later. It's nice to know our Ashton staff did their best to assist and we do hope we can be of service to you again in the future.

Posted 9 months ago

“Eye-wateringly expensive. People on the phone were nice enough, but after I tried to cancel (twice!), I keep getting messages as if nothing has cancelled. Found a local garage who did the job quickly and efficiently for a third of the price!”

Helpful Report

Posted 1 year ago

Hi Agnes, Thank you for your feedback and we are sorry to see you've only been able to leave us a 2-star review. The price quoted was based on an official flat rate time for the diagnosis and repair at our hourly rate using genuine parts. We do apologise the cancellation of your booking wasn't dealt with accordingly and we'll certainly look further into this. Again we do apologise we were unable to assist on this occasion but glad to hear you were able to have the issue rectified.

Posted 11 months ago

“Sales at Appleyard are okay. I've bought three cars in a row, the latest costing me 26k. However, the service received since purchase has been poor, to the point that I've decided to go elsewhere for servicing. I've always liked Appleyard but it's time to move on after this car.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We would like to look into the reason behind your comments but will require some further information in order to do so. If you are able to fill in the form located at the following link we will ensure your comments are investigated - https://www.colinappleyard.com/our-company/feedback/

Posted 1 year ago

“Was due to exchange my present Suzuki,that I got from Bradford dealer. Unfortunately I have decided to to go to another dealership Main reason is missing items in the Vehicle,example missing rear headrest,puncture tyre inflater.Rang the dealership at least 6 times and was told it would be sorted etc etc etc.Also fuel warning lite on when I left forecourt,great customer service,buy a new car and drive around looking for a garage for fuel.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us and we are sorry to hear that you were not overly satisfied with the handover of your vehicle on the 5th of March 2020. It is never our intention for our customers to feel that their needs haven't been met and we will be more than happy to discuss this in further detail with you to see how we can best resolve any issues. Please contact Richard Garnett (Sales Manager) on 01274 581625 or email r.garnett@colinappleyard.com

Posted 1 year ago

“5 star except, for one missing vital component that I found to be missing. (The security wheel locking nut). I paid extra for a spare wheel to be installed as this vehicle was only equipped with a tyre inflation kit as standard. I have no complaint regarding this. I have been waiting a week now for a replacement security wheel locking nut to arrive. I spoke to a sales excectuive today who explained the reason why it had not arrived. (Stress) is my main complaint, as I am having to use my vehicle nearly every day (what if) comes to mind. Being put into a position of not being able to change a wheel if required to is not a pleasant emotion. (Not sure if recovery services have master keys or not) regards Michael Demaine”

Helpful Report

Posted 1 year ago

Hi Michael, We are sorry to see you've only been able to leave us a 2-star review. This is not something we expect to see and we have discussed your comments in further detail with the relevant departments. Unfortunately, as advised by the salesman the original replacement locking wheel nut for your vehicle is on back order (which is out of our control). To avoid further upset we have now ordered a complete set of new wheel nuts for your vehicle along with a new locking wheel nut, these should be with us tomorrow and as soon as they arrive we will contact you to arrange to have them replaced. Apologies once again Michael for any distress this has caused.

Posted 1 year ago

“I delivered my car at 10.30 for Mot and didn't get it back until 3.30pm. Need I say MORE?”

Helpful Report

Posted 1 year ago

Hi Doris, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We have discussed your comments with the dealership and apologise for the delay in your vehicle been returned back to you. As your appointment no longer became a waiting one, due to us giving you a lift back home, we were unaware you were wanting your vehicle back sooner. We do apologies for the breakdown in communication Doris and we do hope to see you again in the future.

Posted 1 year ago

“Thank you for your reply Chris in Service at Colin Appleyard, Keighley , but I think I will pass on your offer of a service plan for my S Cross, I feel that I have spent enough already with you and I am still waiting for you to call me back to confirm if the repair job took 3 hours or 1 hour as the mechanic told me it would take? I still think we will be visiting the cheap n cheerful, pensioner friendly Dacia Duster dealer for our next car , thankyou !”

Helpful Report

Posted 1 year ago

Hi Tim, Thank you for your response. We have discussed your comments with Chris who in turn advised that he had spoken with you in relation to the fitting time of the said part, as this was correct he was unaware he needed to call you back and discuss any further. We do apologies if there's been any breakdown in communication and we do hope to be of service to you again the future.

Posted 1 year ago

“Very shocked and disappointed to be charged £629 for an oil service on a three year old S Cross (just out of warranty ) with only 15k on the clock, for a slight leak on a gearbox seal involving three hours labour for a £25 part! As impending pensioners I think we will be trying a Kia , Hyundai or Dacia for our next car, I thought better of cheap n cheerful Suzuki .”

Helpful Report

Posted 1 year ago

Hi Tim, We’re sorry to hear you were unhappy with the cost of the service and repairs to your S-Cross. All requirements and costings are explained to customers in advance of any work being carried out and any additional issues found whilst at the dealership will have been reported to you via the video health check which is supplied on each visit. We do try our best to tailor servicing to meet individual needs by taking into consideration the age and mileage of each vehicle along with the manufacturer’s recommendations. We would be more than happy to discuss what we can do to minimise the cost of your next service and look at any other options available to you. Please contact our service advisors should you wish to do this.

Posted 1 year ago

“I drove from Coventry to Manchester approx 135 miles to buy a car costing £19 k i asked them to make sure i had enough petrol in to get home not wanting to stop on the motorway . I received the car with enough for 90 miles and was charged £15 for it. The car I part Ext had a half a tank when i left it . I was also told " we will put some mats in the car " thank you i said only to be charged for them . Conclusion .. Great car . very much a penny pinching garage . Sorry bad taste left in mouth ...”

Helpful Report

Posted 1 year ago

Hi Clive, We are sorry to see you've only been able to leave us a 2-star review and are a little confused by your comments as the delivery of your vehicle was in March. Following the delivery of your Suzuki S-Cross, we were on the understanding you were happy and that any outstanding issues had been resolved. If there is anything you would like to discuss in further detail Clive, please contact Sam (Sales Manager) direct on 0161 330 5148 opt 1.

Posted 1 year ago

“Poor customer service. Arrived at 4pm as arranged only to be kept waiting for nearly an hour and then told an car would not be available until September. Poor service for Motability customers, we shall look elsewhere. This was at the Ashton-Under-Lyne branch.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We do apologise there was a delay with your appointment time, this is not how we normally conduct our business and we have discussed your comments with the branch, who in turn advised that upon your arrival apologies were made as due to unforeseen circumstances appointment times were running slightly behind. They were on the understanding this wasn't a problem and light refreshments were offered. Unfortunately, the delay in the availability of the vehicle was down to the chosen colour. The choice of Motability cars you have is dictated by the manufacturer and not controlled by us. This is further complicated at the current time due to a Global issue with new car manufacturing and supply. I can assure you we greatly value all customers to our dealerships and if there is anything further we can help or advise with please fill in the form located at the following link https://www.colinappleyard.com/our-company/feedback/

Posted 2 years ago

“The aftersales service at the Huddersfield branch in my case was non-existent I purchased my vehicle paid in full was not shown how to use the controls or had the service plan explained. I had to telephone the branch as there was a slight fault in the body kit I did not recieve a follow up call as promised to get the vehicle booked in. I booked in the vehicle for more than 2 weeks in advance for the 17th of December on the 16th I was teleohoned and asked if I could take the car myself to the body shop as you were short staffed I was more than put out by this, however having pointed out I still was not 100% confident with controls was advised that's no problem you just drive o n here and someone will show you. On the morning I decided to call the branch as although the post code of the body shop had been sent to me I required more concise instructions. I spoke to Christian and he said do you have sat nav I said no, he said " well I dont know how I am going to tell you then" I asked where do I come off the ring road he said " you haven't said where you are coming from" I asvised him he hadn't asked he replied "do you want the directions or not" I asvised I come from Halifax and do not know Huddersfield very well and just need to know how to get there and then would come back to the branch for him to show me the controls he advised he was the only salesman in so wouldn't be able to guarantee this as if he was with a customer he wouldn't do it. I then asked to speak to a manager and spoke to Steve expressing my concern 1, I did not agree that I should be driving all over forypu to rectify a fault that should have been picked up before it was handed over and secondly Christian's attitude. He then took over and sorted things out for me. It has left a really nasty taste in my mouth as I feel once you had my money ypu forgot I was a customer. I might have bought a service plan but have no idea of the cost as this was not explained.”

Helpful Report

Posted 2 years ago

Hi Jacqueline, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We are sorry to hear of the issues you have experienced and would like to apologise in the first instance for the upset and inconvenience this has caused. We have discussed your comments with the dealership and also brought them to the attention of our Sales Manager. Once again, we do apologise Jacqueline and believe that all is now in hand. We greatly value your custom and hope that you will return to us in the future.

Posted 2 years ago

“To my suzuki ignis in for service and mot. No problems booking in and just a split rear wiper blade was fitted which I knew had split. Suzuki cars are pretty reliable in general. I don't drive the car much but the following day my wife said she didn't think the air conditioning was working. It was working when I took it into the garage as I put in one on the 4 mile trip. Hmm. I took it out and it's not working.. I look under the bonnet has something been disturbed during the service? I'm fairly good with engines. All looks ok but I see loads of oil dropped on the rocker cover clearly a spill when they refilled it and not wiped up. Also a slight weep from the drain plug definately a drop showing around the crush washer. I will nip up the bolt a touch. Call me cynical maybe its just coincidence that the air con has stopped I'm not so sure. Good job I get rid of my cars every 3 to 4 years. I only kept this one an extra year as we had only done 3k during the last covid year. Wasn't an expensive service but I doubt I will be buying another suzuki from here.”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We have discussed your comments with our Service Manager who advised that during a service the air conditioning wouldn't be touched unless we were asked to do so. We are more than happy to carry out a pressure test on the system to check for air or indeed any signs of a leakage. If you would like to arrange this, please contact Angela on 01613 305148 opt 2. Thanks again for your feedback Peter and we do hope that we can be of service to you in the future.

Posted 2 years ago

“Was booked in for a hour fitting front mudflats while we waited - you were unable to supply these when the car was bought. Took nearly 2 hours as your guys said was a ‘big’ job and the back wheels had to come off - really? I don’t think so. Not impressive to be fobbed off like this or kept waiting. V disappointing for our first experience of your service department and rethinking our service contract with you as a result.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We have discussed your comments with our service department who have advised that some of the additional time was due to there being excessive dirt on the underside of the vehicle. This caused a delay as they had to ask the valeting team to pressure wash the area before they were able to make a start on fitting the mudguards. We do apologise if this wasn't communicated with you and certainly hope we can be of service to you again in the future.

Posted 2 years ago

“I dropped my car off for a safety recall. The initial customer service was welcoming and very helpful, however that was soon outweighed by the disappointment of not receiving work that I had paid for. I’ve ended up taking my car to my local garage and paying twice to get the work carried out. Really upset and disappointed. I’m unable to answer the next question as I’m still wait for Mike to call me back!”

Helpful Report

Posted 3 years ago

Hi Karen, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. Having discussed your comments with the dealership they did confirm that the work had been carried out and after collecting your car you had contacted the service desk to advise that the vehicle was vibrating and pulling at speeds of 80-100 mph. Matthew our Service Manager has tried to contact you but has been unsuccessful. If you would like to contact Matthew on 01484 514954 opt 2 he will be more than happy to discuss this with you in further detail.

Posted 3 years ago

“I had to wait seven hours before I got my car back and the car still dertty thay sepos to wash the car after service if too many customers wy should you booke them in same day ok bye”

Helpful Report

Posted 3 years ago

We're very sorry to read your comments. Due to the current Covid situation we are limiting the number of staff members who come into contact with vehicles & focusing on sanitising before they are handed back. This means we are not able to offer the full service wash facility as we would normally (which I should add is free of charge). We will of course return to providing a complimentary service wash as soon as we are able.

Posted 3 years ago

“I came to your Ashton branch for the Suzuki website deal of a Swift SZ-5 at approximately £15,500. Although I was told to come back a day later to test drive a car, I attended the showroom on the last day of the deal but, I was advised that there would be offers in the new month, i.e. the next day. The next day following the test drive, I was completely happy with the car and ready to sign but, when I was presented with the figures the vehicle had increased in price by over £3,000. I was told that the offer had ended the previous day (when I was told to come back the next day) and that I could no longer avail myself of that £15,500 SZ5 deal. I was also offered £100 part ex on an £18,000+ purchase. Toyota gave me £400 on a £9,500 purchase. I left the showroom completely demoralised. I've since bought a Toyota Yaris. I felt that what happened to me was completely unethical. It gave an older female purchasing a car alone the distinct feeling that the £ signs rolled up. Consequently, I would not use your company again as I would not feel comfortable doing so. The salesperson, however, was absolutely fine; courteous and polite. He was doing his job as instructed by the Business Manager, which is why I awarded 2* and not one.”

Helpful Report

Posted 3 years ago

“MOT service booked months in advance, arrived from Blackpool first at dealership before 0800. Even though no problems, didn t leave till nearly 1400 hrs. obliviously lost / didn t record booking ! Car not cleaned, at all either. Very poor service for a main dealer! On topof that found scrape on front left wing of my Vitara which wasn t there. Big drop in standard to previous service. Cannot recommend , would not return to Ashton u lyne branch.”

Helpful Report

Posted 3 years ago

“My motorcycle developed a fault. Exhaust Valve Actuator, believed to be seized open. Booked in for this to be fixed along with a 7500 mile service on 30th of June and picked up on the 1st of July. Picking up the bike I was informed that you didn't have the diagnostic device to remove the code, (bearing in mind this is a Suzuki main dealer and my motorcycle is a Suzuki) I was told you would place one on order and to pop back in to have it removed. I paid £403.88 for this service and apparent repair. After multiple emails and phone calls, 2 months later I was informed I could bring the bike in at my next available opportunity. Today(18/09) I brought the bike in. You attempted to remove the code but the fault code remained. This brings me onto this review with these points. - You clearly didn't check or investigate why my Exhaust Valve Actuator had failed on the 30th of June, which is the main reason I brought the bike in. - I was charged extra labour for this "repair" on top of the 7500 mile service(which is essentially an inspect, tighten and oil/filter service). - Why would you attempt to remove a code for a problem you haven't fixed? Incompetent and disappointing.”

Helpful Report

Posted 3 years ago

Hi James, Firstly, we’re sorry to read that you are unhappy with the service you received from us. Having spoken with Kevin our branch manager Kevin has tried to call you and left a voicemail asking for you to give him a call to discuss. We appreciate that having to wait for the diagnostic unit from Suzuki was a frustration and we have to agree took way too long, but sadly this was out of our control, that said service should have kept you better informed. We’d like to clarify the fault code issue, the diagnostic unit will only clear a fault if it doesn’t require new parts, and unfortunately in your case the bike requires parts hence the diagnostic unit not clearing the fault code. We can also confirm that you weren’t charged an extra hour for the fault being checked/looked at, you were charged the correct time and amount for the service due. Malcolm in our service department offered a cheaper resolve to the exhaust valve actuator using none genuine parts to which he’s was under the impression he was waiting for you to confirm. We hope we can be of service to you in the future and if you do have any further concerns that you wish to raise, or further feedback, this can be submitted via our website https://www.colinappleyard.com/company/feedback

Posted 3 years ago

Colin Appleyard LTD is rated 4.8 based on 4,110 reviews