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Colin Appleyard LTD Reviews

4.8 Rating 4,110 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

4.8

Based on 4,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024

Gabriella Feather

Colin Appleyard LTD 5 star review on 8th March 2024

Colin Appleyard LTD 5 star review on 1st March 2024

Colin Appleyard LTD 5 star review on 13th February 2024

Colin Appleyard LTD 5 star review on 29th January 2024

Colin Appleyard LTD 5 star review on 21st May 2023

Colin Appleyard LTD 5 star review on 7th May 2023

Mrs J Whitfield

80

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife & I have been dealing with Appleyards for some considerable time.Generally they always provide what it says on the tin. Our first point of contact was with Matthew Butterfield. We were impressed with his knowledge & professional skill. He has remained the 'go to' for most aspects of our Appleyards experience. He creates the impression that the entire operation functions at his own high level. We ceased our relationship with Appleyards for a while when Susuki could not provide the particular kind of vehicle we required, then renewed contact with Matthew in December 2021. Our purchasing habits were re-established. Fast forward to late March 2024. Our car in for service. We spoke with Matthew & somehow, after conversations spread over three days, we emerged with a new car. The Appleyards operation & Matthew in particular were somehow better than ever.”

(Keighley Suzuki) - Posted 3 weeks ago

Hi Barrie, Thank you very much for taking the time to share your thoughts with us. We greatly appreciate your kind words and your continuous support throughout the years. We're also very pleased to hear that you and your wife have had such a positive experience with our dealership. Matthew is indeed delighted to have been your main point of contact and to have exceeded your expectations with his knowledge and professionalism. Thanks again Barrie for your kind words, your feedback reassures us that our team is consistently providing a high-level service. We wish you endless joy and unforgettable adventures in your New Suzuki Vitara and we look forward to providing you with the same great service in the future.

Posted 2 weeks ago

“I recently purchased a used Subaru from Colin Appleyard's at Ashton-under Lyne. Chris was very helpful and informative right from my initial phone enquiry. I didn't feel under any pressure and was given a detailed explanation of all options including part exchange. Overall an excellent experience. Thank you.”

(Ashton-under-Lyne) - Posted 1 month ago

Hi Gary, Thank you very much for taking the time to share your experience with us. It's really nice to hear how pleased you were with your all-round purchasing experience and it's also nice to know that Chris provided you with helpful and informative assistance right from your initial phone enquiry. We're also very pleased to know that you didn't feel any pressure and that you received a detailed explanation of all your options. Providing an excellent experience to all our customers is always our top priority and it's a delight to know that's what you experienced. Thanks again Gary, we appreciate your feedback and we wish you endless joy and unforgettable adventures in your Subaru XV.

Posted 1 month ago

“Just bought a Suzuki Vitara from Colin Appleyard Ashton. The purchase experience was light, easy and professional. We dealt with John Crichton who put you at ease with an assortment of experience and a comedy routine.😊 No hasdle, no hard sell, just about right😊😊”

(Ashton-under-Lyne) - Posted 2 months ago

Hi Paul, Thank you very much for your 5-star review. It's nice to know you were happy with the all-round service you received from John. As a family run business we do believe it's our duty to provide nothing less than the best service possible and it's a delight to know that's what you experienced. Thanks again Paul, we value your feedback and we hope you enjoy your Suzuki Vitara.

Posted 2 months ago

“This is my second time getting a car from Colin Appleyard. Even though I live miles away I came back here for my new car. The staff are all so friendly and welcoming. I dealt mainly with Nick Hughes, he was fantastic and made my experience so easy and comfortable”

(Ashton-under-Lyne) - Posted 2 months ago

Hi Michele, Thank you very much for once again taking the time to leave us another 5-star review. It's really nice to know how pleased you were with the all-round service you received from Nick and the team, we'll be sure to share your feedback, your kind comments mean a lot. Thanks again Shelley, we appreciate your reviews and we hope you enjoy your New Suzuki Vitara.

Posted 2 months ago

“Friendly service from the moment we walked into the showroom, to the minute we drove away from the forecourt. Helpful, respectful and most importantly ready to listen to our requirements. Christopher is such a lovely guy, couldn’t do enough for us! Very happy with the service!”

(Ashton-under-Lyne) - Posted 2 months ago

Hi Kenneth, Thank you very much for taking the time to share your thoughts with us. It's really nice to know how pleased you were with your all-round purchasing experience. As a family run business we do believe it's our duty to provide nothing less than the best service possible and it's great to know that's what you experienced. Thanks again Kenneth, we'll be sure to share your kind comments with Christopher and we wish you many miles of safe and enjoyable motoring in your New Suzuki Vitara.

Posted 2 months ago

“Booked my car in for annual service and MOT, and did appreciate the collection and delivery service, however once they had the car they stated it failed MOT and needed over £500 worth of repairs to callipers and brake discs, to get through and pass. This is not the first issue i have had with Colin Appleyards (Bradford), so i had the car returned to me and i took to my local trusted mechanics that i have used for many years. They confirmed work was not needed and put it through the MOT without any work needing to be done and it passed MOT with no issues. Colin Appleyards over priced, and trying to have work done that is not necessary, i will not be using them again, despite lifetime MOT offer- it's a con to draw you in!”

Posted 3 years ago

“Disgusted with Colin Appleyard. I put a complaint in On 28 August about my experience at Bradford branch When I took my car in for a rattling exhaust and £680 later came out with a new clutch and a rattling exhaust!!! I took it back on August 11 and was fobbed off with the promise to price up a new exhaust and get back to me( didn’t happen).Also I pointed out a bolt on the gearbox which didn’t look right, was told it was ok. At MOT today, was told there was a loose bolt on gearbox after I had driven to Norfolk and back from Bradford. No acknowledgement from Colin Appleyard of complaint at all!! After 7 years of dealing with them I will NEVER trust them again. Feel like family? If they were my family I would disown them”

Posted 3 years ago

Hi Linda, Thank you for taking the time to leave a review - your feedback is important & allows us to ensure a continual improvement in the services we provide. We are obviously sorry to hear of the incident which has occurred and would like to apologise in the first instance for the breakdown in communication, we clearly fell short of our usual high standard and if given the chance would like to change this. Jason has confirmed that he has spoken with you to explain the breakdown of costs and also given to you a much clearer explanation. Apologies once again Linda that the service you received from us has not been to the level we endeavour to provide.

Posted 3 years ago

“When comparing a relatives purchase to the purchase we have just made, there was no doubt we got great service. Matthew made the PCP process very simple, including the transfer of the private number plate. All this goes towards why this is the second time we have used Colin Appleyard. Whatever the company does, do not let Matthew leave - he has a great approach to selling cars and dealing with Customers.”

(Huddersfield) - Posted 3 years ago

Hi, Many thanks for taking the time to leave us a 5 star review. We're delighted to hear how pleased you were with the service that you received from Matthew and we will forward your kind words on. Thanks again for your review, we appreciate your support and very much value your business.

Posted 3 years ago

“There was no ‘hard sale’ techniques, I felt the staff listened to what we wanted and needed and made sensible suggestions and helped us compare cars- considering current money offers etc”

(Ashton-under-Lyne) - Posted 5 years ago

Hello Karen, Thank you very much for posting a 5 star review! We're very pleased to hear our sales team provided you with great service! We will make sure to let them know. Thanks again for your review.

Posted 5 years ago

“Very bad customer service worst i ever been”

Posted 6 years ago

Dear Gilbert, Thank you for bringing to our attention your issue with the poor customer service you feel you have received from us. We have built our family-style business on a reputation for treating our customers fairly, and we value your feedback as it helps us to improve our service. Please could we ask you to contact Caroline Bond our complaint handler at c.bond@colinappleyard.com with further information regarding the service you have received, so that we can investigate on your behalf.

Posted 6 years ago

“They lie lie lie”

Posted 6 years ago

Hi Shaun, We're very sorry to receive a 1 star review from you. At Colin Appleyard, we value customer feedback and take all complaints seriously. Could you please contact Caroline Bond our complaint handler at c.bond@colinappleyard.com with more details. We will then be able to investigate further for you.

Posted 6 years ago

“Very unhappy service. We had a Citroen Nemo which was bought from Appleyards at Huddersfield, as we had a some credit we were told we couldn't exchange, then suddenly we could. Told the car was not worth a penny as the gearbox was damaged & told the new credit company wanted to see the Nemo at appleyards for verification of not worth anything, told they had to have it on their premisis and they would scrap it, now we find it is back on the road, after a new m.o.t & tax, someone is making money off the daily motorist but bet they will decline selling it for any profit at all. Now I have a Suziki Swift on a 13 plate but definitely thinking about further advice on where we stand & what can be done to stop this happening again to anyone.”

(Huddersfield) - Posted 6 years ago

Hi Chris. Following your review we believe the Manager of our Huddersfield dealership has been in touch and the matter has been discussed and rectified. We would really appreciate it if you could consider revising your review and hope you will consider dealing with Colin Appleyard Ltd again in the future.

Posted 6 years ago

“Fantastic service from start to finish from adam. Thank you”

(Keighley Nissan) - Posted 6 years ago

“Went for a test drive in a Leaf today we had a 3 pm appointment when we got there we were told they salesman we were to see was busy,another salesman said he would deal with us when he had finished what he was doing,he went to see the first salesman (who I admit was with another couple) an he never even thought to acknowledge us or looked up,he said he would be about 15 minutes,we were sat down and asked all sorts of what I thought were stuff not to do with a test drive,e mail/reg. and value of our current car,we were asked for my licence which unfortunately I had left behind so we could not test drive anyway,we said we might make another appointment and were told I would need my national insurance number as well.The car was for my wife but when we left she told me she was not happy with the way we were treated as she felt that this was a bad sign for any future contact should we buy a car from them.This is not what I have come to expect from a company I have know for so many years.”

Posted 8 years ago

Dear Mr. Watmough, We're very sorry to hear you had a poor experience at our Nissan dealership, and we always like to take the time to address complaints from customers. On arrival at the dealership, it was unfortunate that the salesman you agreed to see was in the middle of a handover with another customer due to unforeseeable delays and was unable to see you. Rather than ask you to come back another time, we arranged for another salesman to see you. One of the reasons we ask several questions about your current vehicle and driving needs, is to assess which car would be most suitable for you and your budget and as a consequence, that you get the most out of your test drive. Unfortunately in order for you to take the car out and drive it yourself, we do need to see your drivers licence, so we can cover you under our insurance for the duration of the test drive. The rules have changed regarding driving licenses which is why your national insurance number was required, so that we're able to valid your license online and confirm there are no outstanding penalties or convictions on it. Again this is something required by law. I'd like to apologise again that you were left feeling unhappy with the experience, but I believe our Sales Manager has been in touch with you as well, and hopefully we've been able to explain our procedure and policy in this instance.

Posted 8 years ago

“Bought a second hand car off there Shipley branch oil leak in th first day the wing mirror glass blowed off air bag lights are on all the time. power steering leak the sales man lied about how many owners the car had. I have had 2 car in the past off Colin appleyard and had good service from there keighley branch but will not be buying one off them again”

Posted 8 years ago

Thank you for taking the time to post your feedback Mr Smith. We are obviously sorry to hear of your disappointment but believe work has now been carried out to rectify the issues you refer to. If there is anything further you wish to discuss we would ask that you contact our Service Manager Jason Lee direct on 01274 581625.

Posted 8 years ago

“This is my first time buying a car. Colin's colleague patiently explained to me the relevant procedures, including car prices, maintenance details, types of insurance, and more. Thanks to their professional assistance, I successfully found the right car. My family all loves it, and my friends are happy that I found a durable and good-looking vehicle. I would like to express my special thanks to Nick Hughes for his attentive help, professionalism and patience. The entire purchasing process became very smooth and enjoyable.”

(Ashton-under-Lyne) - Posted 1 week ago

Hi Jack, Thank you very much for taking the time to leave us a 5-star review. We appreciate your kind words and are thrilled to hear about your positive experience with us. We're delighted to have been able to assist you in your first car purchase and it's great to hear that Nick explained all the relevant procedures, pricing, maintenance details, and insurance options to you. We always strive to provide professional assistance and ensure that our customers have a smooth and enjoyable purchasing process and it's been our pleasure in helping you find the perfect car that you, your family and friends all love. Thanks again Jack, your satisfaction means a lot to us and we will make sure to pass on your special thanks to Nick. Enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.

Posted 1 week ago

“Very good service when purchasing my new car,explained everything I needed,highly recommended,great dealership.”

(Ashton-under-Lyne) - Posted 4 weeks ago

Thank you very much for your glowing 5-star review. It's really nice to hear how pleased you were with your all-round purchasing experience and that time was taken to explain everything you needed, we'll be sure to share your kind comments with Chris and the team. Thanks again, we value your feedback and we're pleased to know you'd highly recommend us. We wish you endless joy and unforgettable adventures in your New Suzuki S-Cross and we look forward to being of the same great service to you in the future.

Posted 4 weeks ago

“I have been a customer of Colin Appleyard's for the last 6 years, and have always been impressed with the courtesy and professionalism of all the staff at their Ashton dealership, they have looked after my vehicles and kept them in tip top condition I have just part exchanged my last vehicle for a Suzuki Vitara, and was looked after by Christopher Robinson, who made the experience most pleasurable! Christopher is a pleasant and affable person, and the transaction was completed with great ease. I would like to take this opportunity to thank all at Appleyard's in reception and the sales and servicing department's, your professionalism is greatly appreciated! Many thanks, kind regards. Robert.”

(Ashton-under-Lyne) - Posted 1 month ago

Hi Robert, Thank you very much for taking the time to share your thoughts with us and leave such a wonderful review. We value your continued loyalty as a customer and it's great to hear you have always been impressed with the courtesy and professionalism of all the staff at our Ashton dealership. Thanks again Robert, on behalf of everyone at Colin Appleyard's, we'd like to express our sincere gratitude for your kind words and appreciation of our professionalism. Your continued support means the world to us and we wish you many miles of safe and enjoyable motoring in your Suzuki Vitara.

Posted 4 weeks ago

“Fantastic service from the team in particular Chris and Dean. Kept me updated throughout the process of buying my new car. Great attention to detail with showing me around the car and all the features. This is the 2nd car we’ve brought from here can’t recommend them enough.”

(Ashton-under-Lyne) - Posted 1 month ago

Hi John, Thank you very much for your outstanding 5-star review. Fantastic service is what we strive for and we're delighted to hear that Chris and Dean made your car buying experience so enjoyable. It's nice to know they kept you updated throughout the process and provided great attention to detail when introducing you to your new car and its features. Thanks again John, we appreciate your positive feedback and we wish you endless adventures in your New Suzuki S-Cross.

Posted 4 weeks ago

“Another great experience at the Ashton branch today. Both Chris & Dean, have been very helpful and knowledgeable during the purchase of my new/used car. Offer of drinks, made to feel welcome and like a family member, rather than a customer. All other staff very friendly and pleasant. Will definitely recommend this team to my family & friends. Thanks guys, much appreciated. B”

(Ashton-under-Lyne) - Posted 1 month ago

Hi Berenice, Good to hear back from you and thanks very much for taking the time to leave us a 5-star review. It's great to know that once again you were happy with the all-round service you received from us and it's a delight to hear the service our staff provided made you feel like family. Thanks again Berenice, we appreciate your feedback and we value your loyalty. Enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.

Posted 4 weeks ago

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Colin Appleyard LTD is rated 4.8 based on 4,110 reviews