Colin Appleyard LTD Reviews

4.67 Rating 1,489 Reviews
92 %
of reviewers recommend Colin Appleyard LTD
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.74 out of 5
Read Colin Appleyard LTD Reviews

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family-style business selling new and used motorcycles and cars and associated parts, accessories and clothing. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and want to give the best possible service to our customers.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,

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Colin Appleyard LTD 5 star review on 27th February 2021
Richard Heys
Colin Appleyard LTD 5 star review on 25th February 2021
Ceci
Colin Appleyard LTD 5 star review on 14th December 2020
Brett
Colin Appleyard LTD 5 star review on 31st October 2020
Emma Spencer
Colin Appleyard LTD 5 star review on 26th October 2020
Abbie Procter
Colin Appleyard LTD 5 star review on 8th October 2020
DAVID BUXTON
Colin Appleyard LTD 5 star review on 17th June 2020
Nigel simpson
23
Anonymous
Anonymous  // 01/01/2019
When comparing a relatives purchase to the purchase we have just made, there was no doubt we got great service. Matthew made the PCP process very simple, including the transfer of the private number plate. All this goes towards why this is the second time we have used Colin Appleyard. Whatever the company does, do not let Matthew leave - he has a great approach to selling cars and dealing with Customers.
(Huddersfield) - Posted 6 months ago
Hi, Many thanks for taking the time to leave us a 5 star review. We're delighted to hear how pleased you were with the service that you received from Matthew and we will forward your kind words on. Thanks again for your review, we appreciate your support and very much value your business.
Posted 6 months ago
There was no ‘hard sale’ techniques, I felt the staff listened to what we wanted and needed and made sensible suggestions and helped us compare cars- considering current money offers etc
(Ashton-under-Lyne) - Posted 2 years ago
Hello Karen, Thank you very much for posting a 5 star review! We're very pleased to hear our sales team provided you with great service! We will make sure to let them know. Thanks again for your review.
Posted 2 years ago
Very bad customer service worst i ever been
Posted 3 years ago
Dear Gilbert,

Thank you for bringing to our attention your issue with the poor customer service you feel you have received from us. We have built our family-style business on a reputation for treating our customers fairly, and we value your feedback as it helps us to improve our service.

Please could we ask you to contact Caroline Bond our complaint handler at c.bond@colinappleyard.com with further information regarding the service you have received, so that we can investigate on your behalf.
Posted 3 years ago
They lie lie lie
Posted 3 years ago
Hi Shaun,

We're very sorry to receive a 1 star review from you. At Colin Appleyard, we value customer feedback and take all complaints seriously. Could you please contact Caroline Bond our complaint handler at c.bond@colinappleyard.com with more details. We will then be able to investigate further for you.
Posted 3 years ago
Very unhappy service. We had a Citroen Nemo which was bought from Appleyards at Huddersfield, as we had a some credit we were told we couldn't exchange, then suddenly we could. Told the car was not worth a penny as the gearbox was damaged & told the new credit company wanted to see the Nemo at appleyards for verification of not worth anything, told they had to have it on their premisis and they would scrap it, now we find it is back on the road, after a new m.o.t & tax, someone is making money off the daily motorist but bet they will decline selling it for any profit at all. Now I have a Suziki Swift on a 13 plate but definitely thinking about further advice on where we stand & what can be done to stop this happening again to anyone.
(Huddersfield) - Posted 3 years ago
Hi Chris.

Following your review we believe the Manager of our Huddersfield dealership has been in touch and the matter has been discussed and rectified. We would really appreciate it if you could consider revising your review and hope you will consider dealing with Colin Appleyard Ltd again in the future.
Posted 3 years ago
Fantastic service from start to finish from adam. Thank you
(Keighley Nissan) - Posted 3 years ago
Went for a test drive in a Leaf today we had a 3 pm appointment when we got there we were told they salesman we were to see was busy,another salesman said he would deal with us when he had finished what he was doing,he went to see the first salesman (who I admit was with another couple) an he never even thought to acknowledge us or looked up,he said he would be about 15 minutes,we were sat down and asked all sorts of what I thought were stuff not to do with a test drive,e mail/reg. and value of our current car,we were asked for my licence which unfortunately I had left behind so we could not test drive anyway,we said we might make another appointment and were told I would need my national insurance number as well.The car was for my wife but when we left she told me she was not happy with the way we were treated as she felt that this was a bad sign for any future contact should we buy a car from them.This is not what I have come to expect from a company I have know for so many years.
Posted 5 years ago
Dear Mr. Watmough,

We're very sorry to hear you had a poor experience at our Nissan dealership, and we always like to take the time to address complaints from customers.

On arrival at the dealership, it was unfortunate that the salesman you agreed to see was in the middle of a handover with another customer due to unforeseeable delays and was unable to see you. Rather than ask you to come back another time, we arranged for another salesman to see you.

One of the reasons we ask several questions about your current vehicle and driving needs, is to assess which car would be most suitable for you and your budget and as a consequence, that you get the most out of your test drive.

Unfortunately in order for you to take the car out and drive it yourself, we do need to see your drivers licence, so we can cover you under our insurance for the duration of the test drive. The rules have changed regarding driving licenses which is why your national insurance number was required, so that we're able to valid your license online and confirm there are no outstanding penalties or convictions on it. Again this is something required by law.

I'd like to apologise again that you were left feeling unhappy with the experience, but I believe our Sales Manager has been in touch with you as well, and hopefully we've been able to explain our procedure and policy in this instance.
Posted 5 years ago
Bought a second hand car off there Shipley branch oil leak in th first day the wing mirror glass blowed off air bag lights are on all the time. power steering leak the sales man lied about how many owners the car had.
I have had 2 car in the past off Colin appleyard and had good service from there keighley branch but will not be buying one off them again
Posted 5 years ago
Thank you for taking the time to post your feedback Mr Smith. We are obviously sorry to hear of your disappointment but believe work has now been carried out to rectify the issues you refer to. If there is anything further you wish to discuss we would ask that you contact our Service Manager Jason Lee direct on 01274 581625.
Posted 5 years ago
Very pleased with overall service but disappointed no car washing yet
(Bradford) - Posted 1 week ago
My Suzuki was collected by the dealership on Tuesday the 9-02-21 around 9 am and returned to me at home between 1-30 and 2pm the same day job done the young man who collected and returned it was first class and the service lady could not have been better so many thanks to everyone involved
(Ashton-under-Lyne) - Posted 3 weeks ago
Hi Joe, Good to hear from you and thanks very much for the 5 star review. It's great to receive your feedback regarding your experience with Angela and the team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Joe, we really appreciate your support.
Posted 2 weeks ago
Booked my car in for annual service and MOT, and did appreciate the collection and delivery service, however once they had the car they stated it failed MOT and needed over £500 worth of repairs to callipers and brake discs, to get through and pass. This is not the first issue i have had with Colin Appleyards (Bradford), so i had the car returned to me and i took to my local trusted mechanics that i have used for many years. They confirmed work was not needed and put it through the MOT without any work needing to be done and it passed MOT with no issues. Colin Appleyards over priced, and trying to have work done that is not necessary, i will not be using them again, despite lifetime MOT offer- it's a con to draw you in!
Posted 4 months ago
Bought a new car recently and staff were very friendly & helpful during the purchase, collection of the car & again a few days later when we returned for the faults within the glass coat finish to be rectified.
Posted 4 months ago
Hi, Thanks for taking the time to send us your feedback. We're pleased to hear that you found our staff to be very friendly and helpful. Having spoken with Steve we believe that the G3 application has now been rectified. We very much hope you enjoy your New Suzuki Swift and if there is anything further that we can help with please contact us at https://www.colinappleyard.com/company/feedback
Posted 4 months ago
Disgusted with Colin Appleyard. I put a complaint in On 28 August about my experience at Bradford branch When I took my car in for a rattling exhaust and £680 later came out with a new clutch and a rattling exhaust!!! I took it back on August 11 and was fobbed off with the promise to price up a new exhaust and get back to me( didn’t happen).Also I pointed out a bolt on the gearbox which didn’t look right, was told it was ok.
At MOT today, was told there was a loose bolt on gearbox after I had driven to Norfolk and back from Bradford.
No acknowledgement from Colin Appleyard of complaint at all!!
After 7 years of dealing with them I will NEVER trust them again.
Feel like family? If they were my family I would disown them
Posted 4 months ago
Hi Linda, Thank you for taking the time to leave a review - your feedback is important & allows us to ensure a continual improvement in the services we provide. We are obviously sorry to hear of the incident which has occurred and would like to apologise in the first instance for the breakdown in communication, we clearly fell short of our usual high standard and if given the chance would like to change this. Jason has confirmed that he has spoken with you to explain the breakdown of costs and also given to you a much clearer explanation. Apologies once again Linda that the service you received from us has not been to the level we endeavour to provide.
Posted 4 months ago
Amazing customer service, Tim was really helpful, he explains everything as many times as necessary for me to understand everything, Delivery was on time and bike was not damaged.
Definitely good shop to get your bike.
Thank you so much
(Keighley Motorcycles) - Posted 7 months ago
Hi Hector, Great to hear from you and many thanks for taking the time to leave us such a glowing review. It's great for us to know how well Tim at our motorcycle branch looked after you and we will be sure to forward your kind words on. Thanks again for your review Hector, take care and we hope you enjoy your Honda.
Posted 6 months ago
Recently bought a Suzuki S-Cross from Colin Appleyard at Bradford - a simple & straightforward experience
There's no stereotypical pushy car salesmen, it's all very relaxed in the showroom, have a chat about what you've seen, or what you're after and they'll discuss the options
Pricing seemed relatively good IMO, I could have paid more elsewhere for my purchase
The ethos remains that this is a small family business, focused on providing great service to the customer, in the hope that they will return to buy again and/or recommend, as I am now
A good test of a business's values, is how they communicate and treat customers, post-sale - my car had to be returned for a couple of things and I was really pleased how Richard dealt with that. He remained focused on putting things right as quick and easily as possible, minimising the impact to myself.
I rarely right reviews or recommendations, but I thought Colin Appleyard Bradford deserved the positive feedback - happy to recommend them
(Bradford) - Posted 7 months ago
Hi Paul, Thanks very much for taking the time to leave us a 5 star review. It's great for us to hear how satisfied you are with the service that you have received from the team at our Bradford dealership and as a family run business feedback from our customers is very important as it keeps us striving for the high level of service we always aim to deliver. Thanks again Paul, we really appreciate your support and look forward to providing you with the same great service in the future.
Posted 6 months ago
Thank you,did a great job.
(Keighley Motorcycles) - Posted 7 months ago
Hi, Thanks very much for taking the time to send us your feedback. It's great for us to know that you were happy with the service you received from us. Thanks again.
Posted 6 months ago
So was quite happy to wait for my service and MOT following lockdown but as I have worked throughout my car was obviously feeling the strain and developed a worrying rattle and squeak. Having contact Colin Appleyard Huddersfield they got my car booked in for the following week, dropped it off at 8am and had the video inspection report before did got back to Sheffield. Car done by 14:30 picked up and all sorted. Thank you Steve
(Huddersfield) - Posted 8 months ago
Hi Jan, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.
Posted 6 months ago
I got my new car a month ago today. Excellent service from Ali and Steve at the Huddersfield branch. I was recommended by a family friend to buy a Suzuki Swift and I haven’t been disappointed! I have recommended Colin Appleyard to my family and friends.
(Huddersfield) - Posted 8 months ago
Hi Stephanie, Good to hear from you and thanks very much for taking the time to send us your feedback and leave a great review. We're very pleased to hear how happy you are with the service that you have received from Ali & Steve at our Huddersfield dealership and we will forward your kind words on. Thanks again Stephanie, we appreciate your support and would like to wish you many miles of Safe & Enjoyable motoring in your Suzuki Swift.
Posted 6 months ago
An OAP Speaking!! Been with Appleyards for years, and never let down all their Colleagues,and i mean ALL are Brilliant,helpful,a delight to know and a pleasure to work with, whether it is Reception,Servicing,Guys behind the front desk and in the Workshop and washing Bay.
I don,t do F/Book,Twitter ,Instagram etc,etc, Regards,Mike T.
Posted 8 months ago
Hi, Many thanks for taking the time to share your kind words with us. It's very rewarding for us to hear how satisfied you have been with the service that you have received from all our staff. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again, we appreciate your support and very much value your loyalty.
Posted 6 months ago
I have just bought a Goldwing trike from Colin Appleyards in Keighley and as a disabled rider, needed this adapted before delivery. The whole process has been excellent (even allowing for Covid throwing a spanner in the works). Mikey was been great in steering me through the process and keeping me updated. Gary made a brilliant job of adapting the trike for me including designing and building a fantastic system to carry my wheelchair. He also made a great job of altering the brakes and gear change to hand controls! I would certainly recommend them to other riders (including those with a disability). Excellent service from a friendly efficient team.
Colin Appleyard LTD 5 star review on 13th June 2020 Colin Appleyard LTD 5 star review on 13th June 2020 Colin Appleyard LTD 5 star review on 13th June 2020
Posted 8 months ago
Colin Appleyard LTD is rated 4.67 based on 1,489 reviews