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Colin Appleyard LTD Reviews

4.8 Rating 4,113 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

4.8

Based on 4,113 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024

Gabriella Feather

Colin Appleyard LTD 5 star review on 8th March 2024

Colin Appleyard LTD 5 star review on 1st March 2024

Colin Appleyard LTD 5 star review on 13th February 2024

Colin Appleyard LTD 5 star review on 29th January 2024

Colin Appleyard LTD 5 star review on 21st May 2023

Colin Appleyard LTD 5 star review on 7th May 2023

Mrs J Whitfield

80

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told car needed for whole day, so said I would need a courtesy car. Then told they could do it in 2 hours so said I would wait. Advised on arrival it would be 4 hours. No valet and printer broke down so no stamp in service book (being posted to me). It was not the height of good customer service.”

Posted 6 years ago

Hi JC, Thank you for your feedback. We sincerely apologise for the low level of communication and service you received. We believe you have now spoken to our service manager and are happy with the resolution. We apologise again, and if you have any further queries, please do not hesitate to get back in touch.

Posted 6 years ago

“left my car at 9:30am for MOT. CA Sevice called me at 4:15pm to say it had failed and needed a new tyre to pass, as a consequence car wouldn't be ready until following day; not acceptable. Further work was recommended (new brake pads, another tyre) costing £150. As I had paid £308 in June for a full big service and only driven 2,500 since, i am confused why these points weren't highlighted then.”

Posted 6 years ago

“Only one of the faults was fixed despite mentioning over the phone initially prior to RAC collecting car. Both wing mirror and side of car were scratched when car was returned.”

Posted 6 years ago

Hi, We’re very sorry to hear you were unhappy with the service you received, and always take every complaint seriously. We’ve investigated the issues you raised and we believe you’ve now spoken to our service manager and come to a resolution you're happy with. Again, we apologise for the damage you encountered. As this is a highly unusual situation, we will take steps to ensure it doesn’t happen again in future with any customer vehicle.

Posted 6 years ago

“2 days after buying a 14 reg nissan micra with 14400 on clock started having trouble with clutch.Looked at by garage and told it 'needs a new clutch'.Booked in for clutch change.Then told they wouldn't change it as it was 'driveable'.Wanted me to contribute to cost.They changed it for free after some arguement.On collecting car was given a lecture on how to drive and not ride the clutch.The cheek.”

(Keighley Nissan) - Posted 6 years ago

Hi Dawn. We are very sorry to hear that you encountered a problem with the car you purchased from us. Obviously being a used vehicle there can be issues we are unaware of despite carrying out a thorough checking process and inspection prior to your collection. We hope you are now able to enjoy the car but if you do wish to discuss anything in further detail with us please contact Chris our Nissan Service Manager direct on 01535 691330 (who returns from annual leave on Monday 7th August) or alternatively in the meantime our Group Aftersales Manager Lee Morton on 01535 606321 who is aware of your comments and has discussed directly with our Nissan dealership.

Posted 6 years ago

“The courtesy car i'd asked for several weeks before wasn't ready. When it was found the fuel indicator showed 0. All of the things i noted that i had concerns with were reported as working fine with no problems. Even though i had experienced them regularly during the past year.”

(Keighley Nissan) - Posted 7 years ago

“I took my Juke to have the Winter tyres changed for the Summer ones, which I have done before on this vehicle and it's predecessor. I had previously arranged that I would take the car in at 0830 hours and wait whilst the work was done. I arrived at 0825 hours and booked the car in. The receptionist clearly wrote on the sheet that I was waiting for the car. I expected that the work would take approximately one hour, which was my previous experience. I walked into Keighley, did some shopping and returned to the dealership at 0915 hours. I noticed that the car was not where I had parked it and assumed that the work was being carried out. I made several enquiries and was told that the work was progressing. To speed up things, I asked for the paperwork to be completed and made the appropriate payment. I finally received my keys at 1055 hours, two and a half hours after arriving. The service receptionist was apologetic and said that he would investigate what had gone wrong. This was certainly an experience that I do not want to repeat and is at odds with the service that I have experienced in the past. It begs the question as to whether the excellent sales and spares experience is at the expense of poor organisation and management within the service department.”

Posted 7 years ago

“For the second time Colin Appleyard's proudly show me an expensive invoice with a free car wash and valets, then bring the car round and say they're shocked that it hasn't been washed or cleaned, but if I want to drive miles out my way they'll do it another time. Not great service... again!”

(Keighley Nissan) - Posted 7 years ago

“My car was booked in for an MOT and I was told that it would take approx. 2 hours. My wife and I, both OAPs, told the member of staff we would look round the shops, have a cup of tea and then return, which we did. We were then told that the car was not ready and were shown to some seats near a drinks machine which needed someone with a university degree to work it. A member of staff kindly obliged. After almost an hour my diabetic wife was beginning to feel unwell and so I informed a member of staff that we were going for some lunch. After lunch I rang up to see if the car was ready and was told that it wasn't. I asked if someone could ring my mobile phone, the number of which was on their system, when it was ready. More trailing round the shops until about 4 o'clock when my wife and I had had enough. I rang up again and the person who answered said that he didn't know but would find out. I said that we would come back anyway. Luckily the car was ready and we were told that 'the machine' was not working and they had had to take the car to another garage. There was no apology for the fact that we had been marooned in Keighley for 6 hours. We made our weary way home back to Bradford and to add insult to injury we found a message on the landline phone telling us the car was ready. As the car was with them at the time I wonder how they thought we had got home. Incidentally, the car failed the MOT and was repaired in 2 hours a couple of days later. My wife stayed at home.”

Posted 7 years ago

Hi, We apologise for the additional time you had to wait for your car - these were due to some unforeseen circumstances regarding our technical equipment. However, I believe you've spoken to our Aftersales Manager now and any outstanding issues have been resolved. If there's anything further we can help with, please don't hesitate to get back in touch.

Posted 7 years ago

“I wouldn't say the problem.has been sorted”

Posted 7 years ago

Hi Russell, According to our records, your bike was in for some work back in May 2014 and we haven't heard anything from you since, so we're unaware of any problems you may still be having. You're welcome to contact our service department, or general manager who are aware of your comment on 01535 606 311. Many thanks.

Posted 7 years ago

“Very happy with the Suzuki Swift , we would recommend one to anyone wanting a small economical car. However we are very dissatisfied that agreed repairs haven't been dealt with as the dealership promised. (Still ongoing) Missing MOT certificate. The dealership also promised to post on to us.(Still ongoing) Unfortunately our experience has fallen little short of expectations! That said , I do understand things can & do go wrong! It's how there dealt with that makes the difference.”

Posted 7 years ago

“Got my car serviced this week which is 2 years old. it was picked up which is a nice touch as I couldn't get there and go to work. Car arrived back around 5 and I said thank you to the driver. He left and I noticed they had washed it as they do and were meant to hover it. However after 2 minutes I noticed that there was loads of saw dust in the back which was already there and the floor hand not been done. Then I rang to pay the bill which was just short off £300 !!!! WT* . I asked for an invoice and the bulk was on labour, an oil change, change a few pads and check the fluids according to the invoice so that would take what ? take 2 hours when I have done it! and most of that would be waiting for the oil to drain out. Worked out it these guys must be on about £75 per hour. unless your rich or want a job then the appleyards many not be the best option.”

Posted 8 years ago

Thank you for your feedback Mr. Dolan. I'm very sorry to hear you've had an unsatisfactory experience at Colin Appleyard. We take every customer complaint seriously, and your comments have been passed onto our Aftersales manager, who in turn will speak to the relevant service department to discuss the problems you've had. It is likely that our service manager will contact you in due course, and we hope he is able to address the points you've made in your review. If there is anything else we can do to help, please don't hesitate to get in touch.

Posted 7 years ago

“Went for a test drive in a Leaf today we had a 3 pm appointment when we got there we were told they salesman we were to see was busy,another salesman said he would deal with us when he had finished what he was doing,he went to see the first salesman (who I admit was with another couple) an he never even thought to acknowledge us or looked up,he said he would be about 15 minutes,we were sat down and asked all sorts of what I thought were stuff not to do with a test drive,e mail/reg. and value of our current car,we were asked for my licence which unfortunately I had left behind so we could not test drive anyway,we said we might make another appointment and were told I would need my national insurance number as well.The car was for my wife but when we left she told me she was not happy with the way we were treated as she felt that this was a bad sign for any future contact should we buy a car from them.This is not what I have come to expect from a company I have know for so many years.”

Posted 8 years ago

Dear Mr. Watmough, We're very sorry to hear you had a poor experience at our Nissan dealership, and we always like to take the time to address complaints from customers. On arrival at the dealership, it was unfortunate that the salesman you agreed to see was in the middle of a handover with another customer due to unforeseeable delays and was unable to see you. Rather than ask you to come back another time, we arranged for another salesman to see you. One of the reasons we ask several questions about your current vehicle and driving needs, is to assess which car would be most suitable for you and your budget and as a consequence, that you get the most out of your test drive. Unfortunately in order for you to take the car out and drive it yourself, we do need to see your drivers licence, so we can cover you under our insurance for the duration of the test drive. The rules have changed regarding driving licenses which is why your national insurance number was required, so that we're able to valid your license online and confirm there are no outstanding penalties or convictions on it. Again this is something required by law. I'd like to apologise again that you were left feeling unhappy with the experience, but I believe our Sales Manager has been in touch with you as well, and hopefully we've been able to explain our procedure and policy in this instance.

Posted 8 years ago

“Although the fault on my new Note was with the secondary(hand -operated) controls and needed to go to the installers premises in York for rectification, I was dissapointed that the vehicle languished in Keighley for 7 days before it was transfered to York. It would have been nice, bearing in mind my disability, if the car had been taken to the installer at an earlier date instead of waiting for them to collect it from your workshop and, maybe, you could have put a little more pressure on Able to Enable to make some sort of effort to move the job along, which in the end I had to do myself. I was, however, treated with utmost courtesy at all times. Stephen Myers. Motability customer.”

(Keighley Nissan) - Posted 8 years ago

“I took possession of a Nissan Note on the 7th May 2015,the salesman delt with me in a professional manner. When I got home I started putting my paperwork in order, there was no MOT certificate,I rang the sales person who stated he would send it on to me. 2 days later I could hear knocking under the car,to be truthful I was very disappointed as it was supposed to have been checked out before I took possession. I rang them up again and we made arrangements for the mechanic to test the vehicle. when I arrived I tool the mechanic for a test run,within a couple of minutes it started knocking,he said he couldn't be sure what the problem was untill he checked it out,I did make a comment as to why this problem was not found when the vehicle was checked over and serviced,he commented he did not know, I was given a courtesy car and I left. I was rang the following day to say my car was ready, I spoke to the mechanic ref what was the problem, he started talking in a way I didn't understand,I thanked him and set of home,after approximately 6 miles my grandson told me to pull over,the passenger side mirror backing was hanging off,on checking it closely I noticed the lug which keeps it in place was broken it was perfect before I took it back to Appleyards,and the reason I say that is I have to move the mirrors in before I put it into the garage,and then pull them out again when I come back out (they were perfect). I rang them up again and spoke to Jason, I believe he was in charge of the mechanical side,I informed him the mirror was perfect prior to taking it back to appleyard,he informed me he would get one ordered,but I would have to wait until they got it sprayed eventually I got a new on. I am now leading up to the present day,I sent Jason an email 3rd June regarding the passenger side moulding(or trim)was starting to come off and I asked if he could please replace the item mentioned, I got no reply I sent another email on the 4th June eventually he replied, said he would have to get clearance from the manager ( I'm still waiting,) I'm sorry but I forgot to mention every time I spoke to Jason ref my Nissan,he kept on saying he knew nothing ab out nissan it did not exactly put confidence with the company I bought my vehicle from.I got my vehicle from the dealers at Shipley I appologise for the long drawn out email. I would appreciate a reply. Telephone 07954699597 Thank you”

Posted 8 years ago

“I purchased a swift sport in dec 2014 from Huddersfield , just over twelve months old. The bodywork had been valeted , however once i got the vehicle home, i noticed that under the wheelarches and the lower cills were still full of crud. The twin chrome exhausts (a feature on this vehicle) were heavily engrained with road muck. I then decided to check the oil level and the level was well above the higher limit on the dipstick. Another Suzuki dealership checked this out and had to drain half a litre of oil free of charge- The handbook states dont overfill the oil !.”

Posted 9 years ago

“i bought a swift 4x4 unseen and was told it had LED lights when I picked it up it did not have them when I questioned this they tried to talk their way out of it saying they never said it had LED lights which is a lie they even gave me a brochure for the car I was getting showing it with LED lights”

(Huddersfield) - Posted 9 years ago

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Colin Appleyard LTD is rated 4.8 based on 4,113 reviews