Colin Appleyard LTD Reviews

Name: Colin Appleyard LTD
Address: Cornmill Garage, Halifax Road,, Keighley
Rating: 4.81

4.8 Rating 4,110 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

Metrics

Info

4.8

Based on 4,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was first class Joss worked very hard to sort out my insurance”

Helpful Report

(Ashton-under-Lyne) - Posted 3 weeks ago

Thank you very much for your review. It's nice to know you were happy with the all-round service you received from Josh and we hope you enjoy your New Suzuki Ignis. Thanks again, we appreciate your support.

Posted 2 weeks ago

“New car purchased a few days ago. I cant fault the service, all very friendly and professional. All good 👍”

Helpful Report

(Keighley Suzuki) - Posted 5 months ago

Hi Graham, Thank you very much for your review. It's nice to know you were happy with the service you received from us. As a family run business we do pride ourselves on providing great customer service and it's nice to hear you experienced this. Thanks again Graham, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your Suzuki Vitara.

Posted 5 months ago

“Gear select cables warn and broken, replaced at Colin Appleyards, cost of repair is a bit of an issue, then I don’t have a comparison as to the cost at any other service centre.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We do use Suzuki Menu Pricing and we do our very best to keep our prices competitive, we also supply genuine Suzuki parts all of which come with a manufacturer guarantee etc. This was a specialist repair and our service team did confirm that the repair has been authorised. We're pleased to have your vehicle back on the road for you and we do hope we can be of service to you again in the future.

Posted 6 months ago

“Hi myself and my Husband have been very satisfied and pleased the way we have been kept up to date on our transaction.We would definitely recommend yourselves to our family and friends.Regards Susan Potter.”

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(Bradford) - Posted 9 months ago

Thank you for your review. It's nice to know how pleased you were with your purchasing experience, we'll be sure to share your kind comments with Ashley. As a family run business we do pride ourselves on providing great customer service and it's nice to hear you experienced this. Thanks again, we appreciate your feedback and it's great to know you'd definitely recommend us to your family and friends. Enjoy your Honda Jazz and we look forward to providing you with the same great service in the future.

Posted 9 months ago

“Booked car in for 4 new tyres and at the time of booking said I would wait as it would only be an hour. When I arrived was told that they were a mechanic down and my car hadn’t been booked as a while you wait. Get again made to feel it was my fault, no apology and told that they would try and fit my car in! So ended up waiting 2 hours to fit 4 tyres! Saving grace they had originally over quoted on price.”

Helpful Report

Posted 9 months ago

Hi Jacqui, Thank you for taking the time to leave a review. Feedback from our customers is important and allows us to ensure a continual improvement in the services we provide. We do apologise there was an error with your booking, this was a genuine mistake on our behalf and we have raised your comments with the team. Thank you for bringing this to our attention Jacqui, apologies once again and we do hope we can be of service to you again in the future.

Posted 9 months ago

“The staff were generally good but why the ten pound charge ???? We’ve been customers of your for a long time and it’s seemed an insignificant amount to charge and never had a charge before . I think it wasn’t justified ????”

Helpful Report

Posted 10 months ago

Thank you for your feedback and we are sorry to see you've only been able to leave us a 3-star review. Unfortunately due to the huge increase in insurance premiums the £10 charge is a collision damage waiver fee for the courtesy vehicle as the insurance policy itself carries a £1000 excess. By paying the £10, the excess is then reduced to £100 should an incident or any damage occur. Unfortunatley this is somthing we are unable to avoid and we do apologise if this wasn't explained to you. We will raise this with the service teams to ensure the fee is fully explained to all our customers who wish to use one of our courtesy vehicles and we do hope we can be of service to you again in the future.

Posted 10 months ago

“Helpful pleasant staff Howvere I didn't receive a video report as listed on my invoice nor was I informed of my Tyre depth as I have previously been advised in my video reports Also my invoice stateside con treatment recommended and fuel treatment recommended but I was not advised about this by the service staff member”

Helpful Report

Posted 11 months ago

Hi Lesley, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We're really pleased you found our staff helpful and pleasant and we have discussed your additional comments in further detail with Jason. Unfortunately the video did fail to send initially but has now been resent and is showing as viewed. We do apologise for the breakdown in communication Lesley and we'll be sure to take your comments on-board. Thanks again for bringing this to our attention and if there's anything you'd like to discuss in further detail, please contact Jason on 01274 581625 opt 2.

Posted 11 months ago

“Wonderful service from Mathew and all at colin appleyard bradford. Cannot recommend them highly enough Everything clearly explained and my scross beautifully prept. And ready for handover today. Well done and thanks to all staff.”

Helpful Report

(Bradford) - Posted 1 year ago

Hi Colin, Thank you for your feedback. We really appreciate you taking the time to share your experience with us and we'll be sure to share your kind comments with Matthew and the team, they mean a lot. Thanks again Colin, it’s always nice to hear from customers who would feel confident recommending us after visiting our dealership. Enjoy your Suzuki S-Cross and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Just purchased my 4th car from Colin Appleyard Huddersfield like to thank Steve & Ali for making the whole process smooth and stress free. Loving my new car.”

Helpful Report

(Huddersfield) - Posted 1 year ago

Hi Alan, Thank you very much for your review. We're really pleased to know how happy you are with your New Subaru Forester and it's nice to know that once again you were happy with the service you received from Steve and Ali, who made the process of purchasing your new car smooth and stress free. Thanks again Alan, we appreciate your feedback and we value your continued loyalty. Happy Motoring.

Posted 1 year ago

“Bought a Suzuki SX4 from Ashton in January. It developed an issue which Chris Robinson sorted out for us. Very happy with the service from Suzuki. Thank you.”

Helpful Report

Posted 1 year ago

Hi Mr & Mrs Taylor, Thank you for your review. It's nice to know you were happy with the service you received from us.

Posted 1 year ago

“Very disappointed when coming to collect my car and discovering it hadn't been washed or vacuumed as I was told it would be , sadly this happened last year too as did not being told there would be a charge of £10 to cover insurance when having the use of a courtesy vehicle , surely " courtesy " means no charge ... Unfortunately I doubt I will be giving this dealership my business again .”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we are sorry to see that you've only been able to leave us a 3-star review. Your feedback is important and allows us to continually improve the service we provide. We have discussed your comments with our service team and are a little confused as your vehicle was washed off by Barrie himself until a member of the valeting team came free who then took over the cleaning of your car. The £10 charge is voluntary and it is to drive the courtesy vehicle on our insurance, it lowers the excess charge from £1,000 to £100 and as a gesture of goodwill, Angela wavered this fee. Once again, we are sorry to hear of your disappointment and do hope we can be of service to you again in the future.

Posted 1 year ago

“Reasonable service but in the past I seem to remember the car got valeted after it had been in for major repairs.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. Firstly, thank you for once again choosing Colin Appleyard to maintain your Suzuki Ignis, we appreciate your continued loyalty and we would like to apologise that on this occasion your vehicle wasn't washed off after the maintenance was completed. We have raised this with Steve our Service Manager who in turn apologises and will be more than happy to arrange a time to wash off your vehicle. Please contact Steve or Mike on 01484 514954 opt 2 and they will arrange this for you. Apologies once again and we look forward to seeing you again in the near future.

Posted 1 year ago

“I always get helpful friendly staff I wouldn’t go any where else for service and MOT”

Helpful Report

(Bradford) - Posted 2 years ago

Thank you for your feedback. It's great to know that once again you were pleased with the service you received from Dan and the team at our Bradford dealership. Thanks again, we appreciate your support and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Excellent service as usual many thanks to Matt. Brilliant!”

Helpful Report

Posted 2 years ago

Thank you for your review. It's great to hear that once again you were pleased with the service you received from Matt and we'll be sure to share your kind comments. Thanks again for your feedback and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Satisfied with the service if only they clean the car as they promised.”

Helpful Report

Posted 2 years ago

Hi Lanie, Thank you for your review and apologies that on this occasion your vehicle wasn't cleaned. We have discussed this with the dealership who advised at the said time we just didn't have the valeting staff availability. We believe Barrie has spoken with you and asked for you to call in at a time that best suits and we will clean your car. Apologies once again Lanie and we do hope to see you again soon.

Posted 2 years ago

“Had the car 11 months my 1st MOT 2021 Was billed for 3 tyres . We had done very little miles In the past year . So tyres must have been borderline when we bought it.Surely they should have changed them before selling it to us but no as long as they were legal. Slightly miffed but you learn by your mistakes check your tyres before purchase.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are obviously sorry to read that you are not completely satisfied and have looked into the history of the vehicle for you. Prior to you taking delivery of the car, a full inspection had been carried out (as is done with all our used cars) along with a service and MOT. I can see from the inspection that the tyre treads were recorded as well within the legal limits and as such no recommendation was made for them to be replaced. Whilst you would expect high/excessive mileage to be the main factor to influence the life of a tyre, there are various other influences including road and driving conditions. Tyre pressures can also have an impact on tyre wear and we would always advise customers to ensure they carry out regular safety checks of their vehicle including ensuring that the tyre pressures are all as per the manufacturer’s recommendations. If you would like any advice on how to carry out your own safety checks in the future, then our service team would be more than happy to help.

Posted 2 years ago

“Not quite up to usual standard had to take my car back day after full service and MOT because the hand brake needed to be adjusted as it was not working properly.”

Helpful Report

Posted 2 years ago

Hi Cain, Thank you for taking the time to leave a review. We have followed up on your comments with the service manager at the dealership who has advised that whilst the handbrake was within the tolerance for MOT testing, it does allow room for further adjustment. We apologise that it was not to your complete satisfaction and that you had to return for us to carry out some adjustment. We have taken onboard your feedback Cain and once again would like to thank you for bringing this to our attention. We look forward to being of service to you in the future.

Posted 2 years ago

“Colin Appleyard always try to turn around services very quickly which they did again for me on this first service a nice result. Just a shame the courtesy car was not cleaned prior to being handed to me the inside was quite off putting.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We are pleased to hear that you were happy with the service we carried out on your vehicle and we do apologise that on this occasion the courtesy car wasn't up to our usual high standard. All courtesy vehicles are wiped down and sanitised after each use (including door handles etc) ready for the next customer, but often the problem is that they go out early and are returned late, which on occasions means the valeting team have already left and they cannot be fully cleaned before going out again. Once again, we do apologise and we have addressed it with the aftersales manager. We appreciate your feedback and look forward to being of service to you again in the future.

Posted 2 years ago

“I had an annual service done on 2 years old Suzuki ignis. The service was completed and I'm satisfied with it completely. I was adviced to change the break pads on the front wheels. I agreed taking in consideration that I know that the pads cost £20-40. Plus the job is about £35. So I was looking at around £70 pounds extra. Nobody mentioned the price to me otherwise I will disagree. I paid £84 just oft pads plus about £56 for a job. Absolutely rediculous.”

Helpful Report

Posted 2 years ago

Hi Alla, We are sorry to see that you have only been able to leave us a 3 star review and to read your comments relating to the cost of the work. Our technicians carry out a Vehicle Health Check on all cars and any findings are discussed with customers before we proceed with any work. We believe that Barrie from our service department contacted you to discuss the work required but apologise if the cost of replacing the brake pads was not clearly explained. We have spoken with the dealership regarding your comments and if you would like to contact Angela on 01613 305148 opt 2 she will be more than happy to discuss the invoice with you and any concerns you may have..

Posted 2 years ago

“Booked my car in for MOT service was really good the only down side was i tried to ring them as i had forgot what day my car was booked in so i rang them it rang for a awhile then they put the phone down on got hold them eventually apart from that good service”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks for your feedback and we're very sorry to hear of the issue you experienced when trying to contact the dealership. As a family run business we do pride ourselves on the service that we provide and would like to assure you that the phone wouldn't have been put down with intent. We do apologise Peter for the inconvenience and certainly hope this won't deter you from visiting us again in the future.

Posted 2 years ago

Colin Appleyard LTD is rated 4.8 based on 4,110 reviews