Colin Appleyard LTD Reviews

Name: Colin Appleyard LTD
Address: Cornmill Garage, Halifax Road,, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently got my used suzuki from Colin Appleyard. Served and looked after by Christian and Flo. Both friendly and professional and didn't feel like they tried to sell me products I didn't want. Top class service, would definitely recommend them and I will be going back next time I need a car and very happy with my car!”

Helpful Report

(Huddersfield) - Posted 4 weeks ago

Hi Kelly, Thank you very much for taking the time to share your thoughts with us. It's great to hear how pleased you are with your Suzuki Swift and it's also nice to know the service you received from Christian and Flo was both friendly and professional, we'll be sure to share your kind comments, they mean a lot. Thanks again Kelly, we value your feedback and we're delighted to know you'd definitely recommend us. Enjoy your new car and we look forward to welcoming you back again in the future.

Posted 3 weeks ago

“I was not forewarned that because the list price of the car that I purchased was a fraction more than £40,000 I would have an additional £410 of Vehicle Tax to pay each year for the first 5 years (making £590 per annum - a total of £2,050 more than I was expecting to pay). In fact I did get wind of this but the salesman assured me that as the price paid just under £40,000 the extra vehicle tax would not apply. They also were very unhelpful with regard to arranging the special deal of £299 for the first 3 services and 3 years Breakdown cover and it was several months before the 3 years of servicing certificate arrived. I have still had no details of the Breakdown cover and had to consult a screenshot and the head office website when I needed to take advantage of the cover. The car itself is lovely but had I been properly advised of the extra Vehicle tax I would not have proceeded with buying this model (or done without some of the extras if that had been possible to ensure that the official list price that is confirmed by Subaru to DVLC stayed below £40,000).”

Helpful Report

Posted 1 month ago

Hi Roger, Thank you for taking the time to leave a review. Feedback from our customers is very important to us as a company as it keeps us striving for the high level of service we always aim to deliver. We have discussed your comments with our sales team and are a little confused as to why you have left us a 2 star review. We weren't aware of any issues or concerns before or after taking delivery of your Subaru Forester in December 2023. Jon also confirmed that on follow up you were very happy with your new car and the service you received from us. Once again Roger, we do apologise if there's been any misunderstanding and if there is anything further we can help or assist you with, please contact us via the following link https://www.colinappleyard.com/our-company/feedback

Posted 1 month ago

“The car Service was done in a professional and timely manner. I chose the collect service and I could not fault it. The communications were cordial and respectful. Great Job!”

Helpful Report

(Bradford) - Posted 1 month ago

Hi Susie, Thank you so much for your wonderful 5-star review. It's great to hear of your all-round positive experience and we're delighted to know you found our team to be professional and respectful. Here at Colin Appleyard Ltd we strive to deliver timely and efficient service, so your kind words really do reassure us that our efforts are indeed paying off. Thanks again Susie, we value your feedback and we look forward to providing you with the same great service in the future.

Posted 1 month ago

“Good morning 🌅 I called into the Huddersfield branch as the tyre warning light had come on. The young man(didn’t get his name) in the service desk immediately checked the tyre and it just needed air. He also sorted my dashcam out, which has fallen off again! Brilliant customer service!☺️”

Helpful Report

(Huddersfield) - Posted 1 month ago

Hi Amanda, Thank you very much for your wonderful 5-star review. It's really nice to know how pleased you were with the service you received from us. Here at Colin Appleyard Ltd, we do take pride in providing exceptional customer service and it's great to know that our team went above and beyond your expectations. Thanks again Amanda, we value your feedback and we'll be sure to share your kind comments with the team.

Posted 1 month ago

“My car service is completed in the Ashton-Under-Lyne branch office. The service is good. Highly recommended to every car owners.”

Helpful Report

(Ashton-under-Lyne) - Posted 1 month ago

Thank you very much for your wonderful review. It's great to hear how pleased you were with the service you received from "Team Ashton". Here at Colin Appleyard Ltd we take great pride in the service we provide so it's a delight to read your kind comments. Thanks again, we appreciate your feedback and we're pleased to know you'd highly recommend us.

Posted 1 month ago

“Bought quite a few cars from Colin Appleyard Huddersfield over the years and always had excellent service. My recent experience was no exception. Thank you Christian for guiding me through my latest purchase. Looking forward to driving my Suzuki Swift. A great car at a good price.”

Helpful Report

(Huddersfield) - Posted 2 months ago

Thank you very much for your wonderful 5-star review. We really appreciate your continued support and trust in our services and we're delighted to hear that once again you received excellent service from Colin Appleyard Huddersfield. It's always our goal to provide our customers with the best possible experience and we're delighted to know that your recent purchase was no exception. Christian will be so pleased to hear of your appreciation for his guidance during your latest purchase. Thanks again, we're grateful for your feedback and we value your continued loyalty. Enjoy your Suzuki Swift and we look forward to providing you with the same great service in the future.

Posted 2 months ago

“Great customer service from booking, supplying courtesy car, explaining the service and of course great value for money. Friendly staff, I pay service plan monthly so cuts price down when having mot and service done together. Highly recommend Colin Appleyards.”

Helpful Report

(Bradford) - Posted 2 months ago

Hi June, Thank you very much for your wonderful 5-star review. We're delighted to hear of your positive experience. It's our utmost priority to provide excellent customer service and it's great to know how pleased you were with the all-round service you received from "Team Bradford". Thanks again June, we value your feedback and we look forward to providing you with the same great service in the future.

Posted 2 months ago

“Having owned over 50 cars, visited many showrooms inc, Audi, Jaguar, Volvo, Mercedes etc my experience at Bradford Suzuki was the best I’ve ever had. Matt the salesman was excellent, and all the staff we met were genuine and friendly. We bought an Ignis and viewed several others. Every used car was immaculately presented and not just washed and tyres blacked like so many other shabby main dealers these days. Our car is 6 years old but looks almost new, it’s our first Suzuki thanks for opening my eyes!”

Helpful Report

(Bradford) - Posted 3 months ago

Hi Mark, Thank you so much for your amazing 5-star review of Colin Appleyard Ltd. We really appreciate your kind words and are thrilled to hear that your experience at our Bradford Suzuki showroom was the best you've ever had. We're delighted to hear that as somebody who has owned over 50 cars and visited various showrooms you have chosen to recognise our team. It's also nice to know that Matt provided excellent service and that you found all our staff to be genuine and friendly. We do take great pride in ensuring all our used cars are immaculately presented and your kind comments reassure us that our efforts to ensure complete all-round customer satisfaction are indeed paying off. Thanks again Mark, we value your feedback and we wish you many miles of safe and enjoyable motoring in your Suzuki Ignis.

Posted 2 months ago

“Great customer service from both the servicing department and the sales team at the Bradford branch. Ashley and Adam were great in dealing with me to buy my car, making it a quick and seamless transaction.”

Helpful Report

(Bradford) - Posted 3 months ago

Thank you very much for your glowing 5-star review. It's really nice to know how pleased you were with the all-round service you received from "Team Bradford". Thanks again, we appreciate your support.

Posted 3 months ago

“100% professional service if I could give 10 I would they treat you with respect, have a laugh n joke, if you turn up early the doors are always open ( unlike Keighley always late opening your stood about waiting they're rude they can see you waiting ( minus 10) bradford keep you upto speed with your car throughout the day totally professional can't do enough for you!!!”

Helpful Report

(Bradford) - Posted 3 months ago

Thank you very much for your 5-star review. It's great to hear about your outstanding experience at our Bradford dealership, we'll be sure to share your kind comments with the team. Customer satisfaction is our top priority and we do apologise that on the previous occasion we fell short of our usual high standards, your comments have been taken on board and will be raised with the Manager of the said dealership. Once again, we are pleased to hear of the exceptional service you received at Bradford and we look forward to welcoming you back again in the future.

Posted 3 months ago

“I would like to thank Christian for his superb customer service, he was super professional, fair and equitable. Christian was a pleasure to deal with I can not speak highly enough of how well we were treated. Thank You!”

Helpful Report

(Huddersfield) - Posted 3 months ago

Hi Angela, Thank you very much for taking the time to share your thoughts with us. It's great to hear about your exceptional experience with us here at Colin Appleyard Ltd and we're delighted to know that Christian's superb customer service left such a positive impression on you. Thanks again Angela, we value your feedback and we wish you endless joy and unforgettable adventures in your Volkswagen T-Cross.

Posted 3 months ago

“Great service . Ready when they said. 5 stars. I can't get onto the service to give you a score though”

Helpful Report

(Bradford) - Posted 3 months ago

Hi Paul, Thank you very much for taking the time to leave us a 5-star review. We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Our teams strive to ensure that our service is prompt and reliable, so it's great to know that's what we achieved. We do apologise you experienced some difficulty while attempting to give us a score, we will ensure this is looked into to prevent any issues in the future. Thanks again Paul, we value your feedback and we look forward to providing you with the same great service in the future.

Posted 3 months ago

“Great service. 5-Stars all the way”

Helpful Report

(Ashton-under-Lyne) - Posted 3 months ago

Thank you very much for your 5-star review. It's nice to know you received Great Service from team Ashton. Thanks again, we value your support and we look forward to welcoming you back on your next visit.

Posted 3 months ago

“I collected a Suzuki S Cross Hybrid from the Ashton branch last Monday. It’s my first motability vehicle. The service I have received was outstanding, from my initial contact to book an appointment all the way through to collecting the vehicle and beyond. I am so glad to have found Colin Appleyard Ltd because I had poor service/complete disinterest elsewhere and was feeling very disheartened. Chris Robinson was the sales executive who looked after us, and he has been brilliant. He took great care to understand what I wanted and needed in a car and at no time did I feel under any pressure. He’s explained everything thoroughly and nothing has been too much trouble for him. He has been especially supportive in helping me to transition to an automatic transmission & to use all the gadgets and technology the new car has. All of the staff I’ve met have been friendly, professional and efficient and I have been treated with respect throughout. I should add that I am loving the new car!”

Helpful Report

(Ashton-under-Lyne) - Posted 3 months ago

Hi Shirley, Thank you very much for your wonderful 5-star review. We really appreciate your kind comments and are delighted to hear that your experience at our Ashton dealership was outstanding. We're also pleased to know that Chris explained everything thoroughly and you found the whole team to be friendly, professional and efficient, treating you with respect throughout. Here at Colin Appleyard Ltd, we take great pride in providing exceptional service so it's really nice to know that's what we achieved. Thanks again Shirley, we value your feedback and we hope you enjoy your New Suzuki S-Cross. Lovely photo.

Posted 3 months ago

“Perfect service and mot”

Helpful Report

(Bradford) - Posted 4 months ago

Thank you very much for your review. It's nice to know you had a 5-star experience, resulting in the Perfect Service and MOT. Thanks again, we appreciate your support and we look forward to providing you with the same great service in the future.

Posted 4 months ago

“Ami and the team @ Ashton did a fantastic job, always happy to help, professional and knowledgeable. Would recommend.”

Helpful Report

(Ashton-under-Lyne) - Posted 4 months ago

Hi Lewis, Thank you very much for your wonderful 5-star review. It's great to know how pleased you were with the all-round service you received from Ami and the team, we'll be sure to share your kind comments, they mean a lot. Thanks again Lewis, we value your feedback, enjoy your Suzuki Swift and we look forward to providing you with the same great service in the future.

Posted 4 months ago

“Purchased a used car this weekend from the Huddersfield branch, would like to say that the experience has been first class from the very first phone call to the handing over the keys. Mostly dealt with salesman Max who was very polite and helpful, explaining everything in detail , really good customer service although all staff encountered were really good. I would have no hesitation in recommending Colin Appleyard and would definitely use them again. Thank You.”

Helpful Report

(Huddersfield) - Posted 4 months ago

Hi Nigel, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's really nice to know how pleased you were with the all-round service you received from Max and the team. Here at Colin Appleyard Ltd we work hard to ensure our customers have a positive experience and your kind words reassure us that our efforts to ensure complete customer satisfaction are indeed paying off. Thanks again Nigel, we appreciate your review and we're delighted to know you'd definitely recommend us. Enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.

Posted 4 months ago

“Took My car for a service very friendly , easy , kept me updated throughout the day .”

Helpful Report

Posted 4 months ago

Thank you very much for taking the time to share your thoughts with us. It's great to hear you had such a positive experience with our service department. It's also nice to know that our team provided you with a friendly service and kept you updated throughout the day. Thanks again, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 4 months ago

“My car had a service and MOT with Colin Appleyard yesterday. They collected my car, kept me updated on the progress and any issues found, even sent me a short video of the work done. Paid over the phone and car returned shortly afterwards. They really do go the extra mile”

Helpful Report

Posted 4 months ago

Thank you very much for your wonderful 5-star review. We really appreciate your kind words and are thrilled to hear about your positive experience with the service you received from us. It's great to know we provided you with a hassle-free experience and kept you updated throughout the process. Thanks again, we value your feedback and we look forward to providing you with the same great service in the future.

Posted 4 months ago

“Customer service was second to none at your lock ward dealership. From purchasing and exchanging and also explaining every thing in detail. All the staff I encountered whilst I was there was very pleasant and considerate aways asking if I wanted a drink. Got to thank Steve and Florence both made my exchange easy. Great going guys x”

Helpful Report

(Huddersfield) - Posted 4 months ago

Hi Jill, Thank you very much for taking the time to leave us a 5-star review. We really appreciate your feedback and are pleased to hear about your excellent experience at our Huddersfield dealership. We do take pride in providing exceptional customer service and it's great to know that our team went above and beyond your expectations. We strive to ensure that every aspect of the purchasing experience is smooth and detailed and your kind words reassure us that our efforts are indeed paying off. Thanks again Jill, we appreciate your feedback and we wish you many years of enjoyable and unforgettable adventures in your New Suzuki Swift.

Posted 4 months ago

Colin Appleyard LTD is rated 4.8 based on 4,176 reviews