Colin Appleyard LTD Reviews

Name: Colin Appleyard LTD
Address: Cornmill Garage, Halifax Road,, Keighley
Rating: 4.81

4.8 Rating 4,109 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

Metrics

Info

4.8

Based on 4,109 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like flying with Ryan Air.”

Helpful Report

Posted 1 day ago

We are sorry to see you've only been able to leave us a 1-star review and are unsure as to the reason behind your comments. If you are able to provide us with further information, we will ensure your comments are investigated. You can contact us at https://www.colinappleyard.com/our-company/feedback/

Posted 1 day ago

“I've been a satisfied customer for almost 20 years. However, I raised a complaint but noone had the decency to respond. They couldn't even be bothered to follow their own complaints procedure. I will be taking my business elsewhere in future.”

Helpful Report

Posted 1 month ago

We are sorry to see you've only been able to leave us a 1-star review and are unsure as to the reason behind your comments. We greatly value all our customers and your loyalty to us over the many years has been greatly appreciated. The concern you raised in August 2023 was dealt with, and all your questions were addressed and answered by Ray Hardy (Group Aftersales Manager). If there is something else you'd like to discuss, please contact us via the following link https://www.colinappleyard.com/our-company/feedback

Posted 1 month ago

“Nearly crashed into my car with a six month old in”

Helpful Report

Posted 2 months ago

Thank you for taking the time to send us your feedback and bring this to our attention. We're very sorry to hear of the near incident you experienced with one of our courtesy cars and if you are able to provide us with any more information we will ensure your comments are investigated and take any appropriate action as we can assure you this is something we certainly would not tolerate. These cars are used by both our service customers and staff so please provide as much information as possible to help and assist us with our investigations. You can contact us via the following link - https://www.colinappleyard.com/our-company/feedback.

Posted 2 months ago

“A TERRIBLE EXPERIENCE .... I would not recommend Colin Appleyard to any one ... After how they treated my wife , They should be ashamed of themselves ..”

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Posted 3 months ago

“I have removed all my reviews For now”

Helpful Report

Posted 3 months ago

“Very poor and unprofessional service from the CA Huddersfield service team. Their main priority was taking my money instead of treating me with the respect any customer deserves. Staff need training on customer service. Will take my car elsewhere the next time it’s due a service.”

Helpful Report

Posted 4 months ago

We are sorry to see you've only been able to leave us a 1-star review. This is not something we expect to see and we would like to look into the reason behind your comments. Unfortunately, without any detail as to your identity we are unable to do so. If you are able to fill in the form located at the following link we will ensure your comments are investigated - https://www.colinappleyard.com/our-company/feedback/

Posted 4 months ago

“A very expensive 9368 mile service Parts £18.34 Labour £377.31 Vat £ 79.13 It took 1.5 hours to complete the service”

Helpful Report

(Huddersfield) - Posted 5 months ago

We are sorry to see that you were only able to provide us with a 1 star review on this occasion as this is certainly not the experience we strive for our customers to have when dealing with us. Following your comments we have looked into the work which was carried out & can confirm that this was as per the manufacturer's recommendation for the age & mileage of the vehicle. We can also confirm that the work was charged as per the quote provided at the time of booking and for which authority will have been given by you via a signature on the job card ahead of the service being carried out. As a manufacturer approved dealership, we are required to adhere to their servicing schedules when cars are still under a manufacturer warranty period as yours is. Our Service Advisors are always happy to answer any questions you may have & provide an explanation of anything you are unsure of when it comes to your vehicle or work carried out. We are sorry you were unhappy with the cost & do hope that we will see you in the dealership again in the future.

Posted 4 months ago

“After two weeks my Suzuki ignis broke down. I was helped by the AA who took the car to the workshop I Bradford.it was two weeks before the fault was diagnosed due the workshOp being busy. The clutch had burnt out. I felt upset That this fault had occured only 2 weeks after buying the car. I was told that the warranty wasn't covered for wear and tear and the repair would cost£735. This has left a big hole in my finances d”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave your feedback. We were sorry to hear of your disappointment & after reading your comments asked our Group Aftersales Manager to investigate. After looking into the fault which was diagnosed, the work which was carried out and after speaking with the aftersales team at our Bradford dealership, he is in agreement that the fault was due to driver error involving a component which is defined as wear & tear. Whilst we appreciate you had not long had the car, it had undergone a thorough preparation process prior to purchase, as is the case with all our vehicles, and as a gesture of goodwill a substantial discount was offered on the repairs. As a member of the West Yorkshire Trading Standards Motor Trade Partnership we are required to adhere to fair practices and high levels of customer service & we are sorry to hear you were not completely satisfied with your experience on this occasion.

Posted 5 months ago

“Following an MOT and service on Wednesday, 30 August 2023, I discovered that the rear brake drums on my Celerio had not been inspected for FOUR years. The service manager at Bradford was dismissive of the problem and made no offer to rectify it. After careful study of my past four year's service sheets, I have concluded the oversight arose through inappropriate selection of service check sheet on two critical years. I have sent a detailed account of the circumstances to EMAC to justify my cancellation of the service contract, which has one year to run. I am prepared to forward thiis email to a Director whose responsibilities include car service operations if you will provide an email address for same. I think the oversight could have occurred with other customers on a "low mileage" service scheme and it requires the detached assessment of a senior manager. I see no point in further complaint to the Bradford operation. The email includes photographs of the service sheets concerned.”

Helpful Report

Posted 7 months ago

We are sorry to hear that you are disappointed with the work which has been carried out to your vehicle & that you felt our Service Manager did not handle your concerns in the way you would have expected. We have discussed the matter with him and he has advised that the inspection of the rear brake drum does not form part of the manufacturer's checklist and as there were no issues raised over the performance of the brakes or handbrake, further investigation was not required. Should any concerns have been raised by you or our technicians, then authority would have been sought from you to remove the wheels and drums in order to diagnose the issue. We have passed your comments to our Group Service Manager who will review on his return to the office next week.

Posted 7 months ago

“Had MOT work done for a third of the guild price given. Salesman was pushing for a trade in deal on a new S Cross. Around £9,000 was the starting trade in price. When we then looked into a possible deal, the trade in dropped to £5,500 !!! Why quote offers without first researching the deals available! Regrettably we won’t be using your services in the future.”

Helpful Report

Posted 8 months ago

Thank you Stuart for taking the time to share your experience with us. We are sorry about the deal that was offered to you and can understand why you would be so frustrated with the misquote. We want to ensure our customers have the best possible experience when coming to Colin Appleyard Ltd and we and sincerely apologise that this wasn't the case with you. If you can provide us with a little more information we will look further into this and make any necessary changes to avoid a similar situation in the future. You can contact us via the following link https://www.colinappleyard.com/our-company/feedback

Posted 8 months ago

“Terrible after-sales service.”

Helpful Report

Posted 9 months ago

We are sorry you've only been able to leave us a 1-star review. This is not something we expect to see and if you are able to provide us with any more information, we will ensure your comments are investigated. You can contact us at https://www.colinappleyard.com/our-company/feedback

Posted 9 months ago

“Had our car serviced & mot , 10 out of 10 ,quick , no problems at all, came back lovely & clean inside out , thank you, every one at the canel road service department.”

Helpful Report

(Bradford) - Posted 10 months ago

Hi Patricia, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to know how pleased you were with the service you received from Jason and the team, we'll be sure to share your kind comments, they mean a lot. We appreciate your feedback Patricia and thank you for once again choosing Colin Appleyard to Service and MOT your Suzuki Vitara.

Posted 10 months ago

“The cost of my first service with you was sky high at £470 for a 2021 car. I was not informed of this cost when booking in. I wasn’t asked for permission for extras fit to my car. This is the first and last time I will be using you for servicing. Transparency is needed in a cost of living crisis, your customers need to be pre-warned of high bills.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We would like to look into your comments further but unfortunately without any detail as to your identity we are unable to do so. If you are able to fill in the form located at the following link we will ensure your comments are investigated https://www.colinappleyard.com/our-company/feedback/

Posted 11 months ago

“Supposed to be family friendly what a load of tosh. I rang bank holiday and gave full details of my vehicle to Richard at Bradford he stated he would get back to me re a deal. Never heard another word not even we are sorry but no deal. I rang again on Wednesday 3/5and spoke to Luke at Bradford who assured me either Richard or himself would ring within an hour. Again waited all after noon no ring back. Very poor service!”

Helpful Report

Posted 11 months ago

Thank you for your review. Feedback from our customers is very important to us as a company as it keeps us striving for the high level of service we always aim to deliver. We have discussed your comments with Richard our "Sales Manager" who sincerely apologises for the lack of communication and will certainley take this on-board with the team. Richard also mentioned that a deal has now been agreed and you have purchased a Suzuki Vitara from us. Once again, we do apologise for the initial lack of communication and we do look forward to having a long a happy relationship with you in the future. Thank you for choosing Colin Appleyard.

Posted 11 months ago

“Brought my car in, due to having issues with it 10 months after purchasing, at the start of December. After a week, I went to part-ex mine for a Suzuki (after hearing great reviews), 15 minutes before my appointment to pick my new car up I had a call saying I couldn't because there was still a issue with mine. Since then, I've had 4 calls saying they're waiting for the warranty company to accept the work however I've had to chase these calls and on one instance I waited 2 weeks (after them saying they'd called me in 24hours) only to find out the person I was dealing with went on holiday. I still have no idea what the issue is with my car asking asking them. The lack of communication is appalling, I cant get a straight answer, having to constantly chase people up and feeling pushed aside. No one seems interested because i have a curtesy car, but that isn't the point, there's no sense of urgency.”

Helpful Report

(Keighley Nissan) - Posted 1 year ago

Please accept our apologies for the lack of communication over the repairs to your vehicle. Whilst the delays have been out of our control, you should have been kept up to date on the progress and for this we apologise. Since receiving your comments, our dealership manager has been in touch with you to explain the current situation & has tried to contact you again to provide a further update. We appreciate that having a loan vehicle is not the same as having your own car & we will continue to try & get this matter resolved for you as soon as we can.

Posted 1 year ago

“I had an urgent problem with the car last week and the dealership at AUL were kindly able to deal with it on that day. As usual they were very efficient and of course they solved the problem. A 10 out of 10. Thanks to Barrie and Angela who as always are very helpful.”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Hi Lynn, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's really nice to know how pleased you were with the service you received from Angela and Barrie, we'll be sure to share your kind comments, they mean a lot. Thanks again Lynn, we appreciate your review and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“We were recently informed that our new car had arrived, a Suzuki Ignis in part exchange for our 3 year old Suzuki Vitara. The deal had been agreed at the Ashton branch in February this year so it was quite a moment for us after waiting so long. On arrival, we were invited to view the car and to sit in it before being given a list of registration numbers to choose from. We were happy with the car and chose a memorable number. We then had to wait a little while before being shown into the manager's office to be told that we needed to pay an additional £1300 on top of the agreed and signed for balance due. To say we were astounded would be an understatement as we'd been told when ordering that the balance due was guaranteed regardless of any changes such as increased mileage. Firstly, why bother to have a signed order form with an agreed balance due in the first place. Secondly, why so cruelly drop the bombshell at the last minute after allowing us to travel to the showroom, view the car etc Although they dropped the increase by £300, to find an unexpected additional £1000 was beyond us so we had no choice but to get our deposit back and walk away. I could never do business with these people again as I can not abide dishonesty. I feel disrespected, deceived and almost like the victim of a cruel joke. I was tearful for the rest of the day.”

Helpful Report

Posted 1 year ago

Hi Tina, ‘We are very sorry to hear of your upset and assure you that we always do our very best to trade in an open and honest manner. Unfortunately, we have been heavily impacted by the Global issues surrounding the supply of new cars which has resulted in the delay of many orders. This is something which is out of our control and whilst we have tried our best to fulfil and honour all agreements, this has not always been possible. We understand how upsetting and frustrating this must be for you and apologise for the way in which you feel the matter was handled. If you would like to discuss or take the matter further, you can find the information you require regarding how to do this at https://www.colinappleyard.com/our-company/head-office/

Posted 1 year ago

“All seems well to start with good with e-mails, video's etc, and then a wonderful follow up e-mail from the 'Customer Service Department' asking if you have any questions or problems, but when you respond to the e-mail you get nothing back. Now to be fair this could be that the e-mail has headed for the Spam box, but this should be checked everyday anyway to make sure good e-mails are not lost - so with the scratches on the car which were not mentioned, and hidden from view by parking the car next to a wall, a bitter taste is left in the mouth, also doing there own in house MOT's means that they error on the side of caution where advisories are concerned! - probably would entertain buying from them again. :-(”

Helpful Report

Posted 1 year ago

Hi Rich, We are sorry to see you've left us a 1-star review and would like to apologise in the first instance for the lack of communication, this was a genuine oversight on our behalf and once again we do apologise. We have raised your comments with our Sales Manager who was unaware of any marks on the vehicle and will be in touch with you to discuss in further detail to see how we can best help.

Posted 1 year ago

“Do not use this car company absolute con artists! I bought a car from them had nothing but problems with it. The service staff can’t sort out the issue and the customer service staff are rude! I would say well clear off this dealership and advise people to go else where!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry to see that you have only been able to leave us a 1-star review. We have discussed your comments with the dealership and understand your vehicle is still on-site with them at the moment. If you are still unhappy with the outcome after collecting your vehicle, please contact us at the following link where your comments will be investigated further - https://www.colinappleyard.com/our-company/head-office/

Posted 1 year ago

“My second experience with Colin Appleyard has been shocking. 12th April - finally allowed to test drive again i arrange an appointment for 08:30. Salesman is over an hour late. Then the incorrect spelling of my name in all finance documentation. Asked for a copy of the pre-sale inspection report. Still waiting for it to be emailed. Then an incorrect title used on V5 etc - had to get everything changed. Now there is something wrong with the car. Car taken to Colin Appleyard on 20th August and a fault diagnosed - as well as the handbrake tightening as the car had decided to start rolling away. Last phone call regarding the problem on 10th September. I know i should be chasing this up - but I have really lost all patience, they don't care about after service. Nothing since. Shockingly poor from a once trusted brand.”

Helpful Report

Posted 2 years ago

Hi Lindsay. We are sorry to read your comments and to hear you are unhappy with the vehicle you purchased from us. We understand your frustration relating to the admin error when purchasing your vehicle and believe this was resolved to your satisfaction. I’ve spoken with our service department who were of the understanding that you would be contacting them to book the car in at a time which was convenient for you. They have tried to contact you again without success so if you could please call them direct on 01535 606321 we can then arrange to get the vehicle back to be looked at again.

Posted 2 years ago

Colin Appleyard LTD is rated 4.8 based on 4,109 reviews