Although the fault on my new Note was with the secondary(hand -operated) controls and needed to go to the installers premises in York for rectification, I was dissapointed that the vehicle languished in Keighley for 7 days before it was transfered to York. It would have been nice, bearing in mind my disability, if the car had been taken to the installer at an earlier date instead of waiting for them to collect it from your workshop and, maybe, you could have put a little more pressure on Able to Enable to make some sort of effort to move the job along, which in the end I had to do myself. I was, however, treated with utmost courtesy at all times. Stephen Myers. Motability customer.