My car was booked in for an MOT and I was told that it would take approx. 2 hours. My wife and I, both OAPs, told the member of staff we would look round the shops, have a cup of tea and then return, which we did. We were then told that the car was not ready and were shown to some seats near a drinks machine which needed someone with a university degree to work it. A member of staff kindly obliged. After almost an hour my diabetic wife was beginning to feel unwell and so I informed a member of staff that we were going for some lunch. After lunch I rang up to see if the car was ready and was told that it wasn't. I asked if someone could ring my mobile phone, the number of which was on their system, when it was ready. More trailing round the shops until about 4 o'clock when my wife and I had had enough. I rang up again and the person who answered said that he didn't know but would find out. I said that we would come back anyway. Luckily the car was ready and we were told that 'the machine' was not working and they had had to take the car to another garage. There was no apology for the fact that we had been marooned in Keighley for 6 hours. We made our weary way home back to Bradford and to add insult to injury we found a message on the landline phone telling us the car was ready. As the car was with them at the time I wonder how they thought we had got home. Incidentally, the car failed the MOT and was repaired in 2 hours a couple of days later. My wife stayed at home.